Configure Arista VeloCloud Service Graph Connector

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configure Arista VeloCloud Service Graph Connector

    The Arista VeloCloud Service Graph Connector (SGC) enables ServiceNow customers to discover and import both physical and logical inventory data from their Arista VeloCloud SD-WAN environment into the Configuration Management Database (CMDB). VeloCloud Orchestrator (VCO), the centralized management platform for Arista VeloCloud, supports this integration by providing REST APIs for accessing managed network elements. This integration ensures the CMDB reflects accurate, current telecom inventory consistent with the TM Forum data model.

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    Authentication requires generating API tokens from VCO accounts, with user tokens inheriting user permissions and organization tokens scoped to a single organization. The connector operates via a MID Server to facilitate secure REST API communication with the Arista VeloCloud instance.

    Key Features

    • Authentication: Uses API tokens (user or organization) from VeloCloud Orchestrator to authenticate discovery requests.
    • Data Discovery: Supports bulk and filtered discovery of network equipment, interfaces, and services using REST APIs.
    • Integration Architecture: Leverages a MID Server for secure API communication ensuring up-to-date CMDB data.
    • Configuration Management: Provides interfaces for managing MID Server settings, data sources, import schedules, connection aliases, credentials, filters, and connector-specific properties.
    • Guided Setup: Offers a streamlined configuration wizard to assist with setup and scheduling of data imports.

    Prerequisites and Requirements

    • Active Arista VeloCloud instance with REST API access (self-hosted or SaaS).
    • MID Server with secure connectivity to the VeloCloud instance.
    • Valid Telecommunications Service Operations Management subscription.
    • Installation of required plugins: Telecom Service Operations Core and Service Graph Connector for Velocloud Telco SD-WAN.

    Configuration Components

    • Setup: Configure MID Server, define VeloCloud connection details, and schedule import jobs.
    • Data Sources: Utilize predefined data sources for bulk or filtered discovery, with the option for parallel loading.
    • Import Schedules: Manage timing and execution of import jobs, either manually or on recurring intervals.
    • Connections & Credential Aliases: Define and store connection metadata and credentials securely.
    • Filters: Set parameters for filtered discovery, such as by device IP or name.
    • Properties: Modify connector-specific settings to tailor system behavior.

    Benefits for ServiceNow Customers

    This connector automates the integration of Arista VeloCloud SD-WAN inventory into the CMDB, ensuring data accuracy and completeness. It supports efficient network management by providing real-time visibility of telecom assets within ServiceNow’s operational framework. The guided setup and modular configuration options streamline deployment and ongoing maintenance, helping customers maintain alignment with TM Forum standards and optimize their telecom service operations.

    Configure the Arista VeloCloud Service Graph Connector (SGC) to discover and import physical and logical inventory data from your Arista VeloCloud environment into the Configuration Management Database (CMDB).

    Arista VeloCloud relies on VeloCloud Orchestrator (VCO) as its centralized management platform, available as either a self-hosted or SaaS deployment, to configure, monitor, and manage SD-WAN inventory across the network.

    Authentication

    VeloCloud Orchestrator supports two types of user roles: MSP admins and organization admins. To authenticate API requests, users must generate an API token from their VCO account.

    There are two types of API tokens:
    • User token: Inherits the same access permissions as the user who created it.
    • Organization token: Provides access scoped to a single organization.
    You must authenticate before initiating discovery. During the authentication process, the discovery service receives an access token, which it then uses for bulk or specific discovery operations. The integration uses VeloCloud REST APIs to discover managed elements such as network equipment, interfaces, and services.
    This integration uses REST APIs (via a MID Server) to ensure the CMDB reflects accurate, up-to-date telecom inventory aligned with the TM Forum-based data model. For a list of API references, see .
    Note:
    A valid Telecommunications Service Operations Management subscription is required to use this connector.

    Required plugins

    Plugin Plugin ID
    Telecom Service Operations Core sn_tsom_core
    Service Graph Connector for Velocloud Telco SD-WAN sn_tsom_vcloud_connector
    Note:
    External requirements:
    • A running Arista VeloCloud instance with access to its REST API.
    • A MID Server with secure connectivity to the Arista VeloCloud instance.

    Configuration tasks overview

    The following sections are available under the Arista VeloCloud navigation pane. Use the following table for post-guided setup or to perform manual configurations.

    Section Description
    Setup Configure MID Server, define Arista VeloCloud connections, and schedule imports.
    Data Sources Predefined data sources for bulk and filtered discovery (SGC-Arista VeloCloud Bulk Discovery, SGC-Arista VeloCloud Filtering Discovery). Enable parallel loading if needed. For more information on parallel loading.
    Import Schedules Manage scheduling for each Arista VeloCloud connection alias. Run jobs manually or at defined intervals.
    Connections & Credential Aliases Define aliases for each Arista VeloCloud instance. Store connection metadata and credentials.
    Connections Define Arista VeloCloud instance details, such as URL, selected MID Server, credential reference, and connection alias reference.
    Credentials Create Arista VeloCloud credentials using Basic Auth.
    Filters Configure filtering parameters used in filtered discovery (for example, by device IP or name).
    Properties Modify system behavior using connector-specific properties. For more information, see.

    Access the Guided Setup

    Use the guided setup to simplify the configuration process. This setup provides an organized sequence of steps to help you complete integration quickly and correctly. For more information, see Set up the Service Graph Connector for Arista VeloCloud schedule.