Telecommunications Service Operations Management
Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.
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Additional resources
Some ServiceNow resources that can provide you with helpful information are:
- Release Notes
- Learn more about what's new and changed in this release at Telecommunications Service Operations Management (TSOM) release notes
- ServiceNow Community
- Connect with other Telecommunications Service Operations Management users at Now Community
- ServiceNow Impact
- Find useful resources related to your role and explore best practices at the ServiceNow Impact
- ServiceNow University
- Access real time courses, self-paced training, and career resources at ServiceNow University
- Support
- Contact customer service support at https://support.servicenow.com/now
- TMF APIs for TMT
- Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT
- Telecom data model
- Explore the CI classes and relationships that represent telecom network elements in the CMDB at Telecom data model