Now Assist for Sales CRM for Telecommunications AI agent Move order voice AI agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use this agent to automatically create a customer move order capture journey.

    Move order voice AI agent overview

    The move order voice AI agent helps to manage your inventory by:
    • Collecting information over the phone.
    • Matching the gathered information to existing records in the system.
    • Sharing relevant details.
    • Creating a move order based on the captured information.
    To create a move order, AI agent collects these details:
    • Existing service location
    • Product or services to be moved
    • New service location

    To integrate AI agent with supported third-party CCaaS (Contact Center as a Service) providers, see Integrating voice assistant with CCaaS provider.

    To add tools and information, see Add tools and information to an AI agent for details.

    Role required: sn_customerservice.consumer

    Important:
    In the select channels and status page, make sure that the Active button is turned on to activate the AI agent.

    Configure Move order voice AI agent

    To configure the AI agent:
    1. Navigate to All > Assistant Designer > Assistants.
    2. In Now Assist Voice Deployment tile, select Edit.
    3. Select Settings tab and review the details.
    To create SoftPIN, see Configure Soft PIN.

    Move order voice AI agent

    To access the AI agent:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Move Order Voice AI agent.