Approving and fulfilling customer (product) orders

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how your organization can use the Order Management application to fulfill customer orders.

    Your order fulfillment manager and order fulfillment agent must do the approval and fulfillment tasks that are described in the following table.

    Table 1. Customer order processing tasks
    Task Description
    Review a customer order and approve or reject it for fulfillment. An order fulfillment manager approves or rejects a customer order for fulfillment. If it's approved, the sold product and order decomposition processing can take place. If it's rejected, more investigation is needed.
    To learn more, see:
    Review the product orders that are associated with the approved customer order. An order fulfillment manager reviews the product orders that were generated for the customer order line item.

    To learn more, see View domain orders.
    Use the Orchestration Plan UI to review the domain orders and order tasks that are associated with the approved customer order. An order fulfillment manager reviews the orchestration state and hierarchical structure for a selected customer or service order, its associated order line items, domain orders, and order tasks. It indicates how much progress has occurred in the fulfillment process.

    To learn more, see Order fulfillment.
    Review and update the fulfillment tasks that are associated with a customer order. An order fulfillment agent performs the tasks that are required for post-approval customer order fulfillment, including marking the order tasks as complete. The order fulfillment manager creates the order fallout records for the order tasks that can't be completed.
    To learn more, see:
    Follow up on the tasks that couldn't be completed by examining the order fallout records and reassign them for more investigation. An order fulfillment manager reviews the tasks that couldn't be completed in the order fallout records and reassigns the order tasks to fulfillment agents for investigation and resolution.

    To learn more, see, Review a fallout record