Disconnect a service

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As a provider, disconnect a service, or service order, in the ServiceNow AI Platform for your customers. For example, you might want to disconnect your current 4G connectivity to upgrade it to 5G connectivity.

    Before you begin

    Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. To cancel a service order inventory for an existing customer account, do the following actions:
      1. From the Configurable Workspace Lists tab , select Customer Orders.
      2. To select all orders, select All or to select an order, select Open.
      3. Select New.
    3. When the Choose an order type dialog appears, select Disconnect a service and select Create.
      Figure 1. Choose an order type dialog
      Choose an order type with the Disconnect a service option highlighted.