Use Telecommunications Customer 360 Release version: Australia Updated March 12, 2026 1 minute to readUse Telecommunications Customer 360 to view and manage customer information from a single view. Telecommunications Customer 360 home pageTelecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.View interaction recordUse this option to view and manage customer phone interaction records.Recommendations panelThe Recommendations panel displays Knowledge Base article suggestions and enables you to search for Knowledge Base articles and trigger agentic workflows.
Use Telecommunications Customer 360 Release version: Australia Updated March 12, 2026 1 minute to readUse Telecommunications Customer 360 to view and manage customer information from a single view. Telecommunications Customer 360 home pageTelecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.View interaction recordUse this option to view and manage customer phone interaction records.Recommendations panelThe Recommendations panel displays Knowledge Base article suggestions and enables you to search for Knowledge Base articles and trigger agentic workflows.