Activate Sales CRM for Telecommunications

  • Release version: Australia
  • Updated March 31, 2026
  • 1 minute to read

    • Activate the Sales CRM for Telecommunications plugin for Sales CRM for Telecommunications if you have the admin role. The application includes demo data and activate related ServiceNow® Store applications and plugins if they aren't already installed.

    Before you begin

    Confirm that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Sales CRM for Telecommunications application and child applications using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can't find the application, you may have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      All dependent plugins and applications that are included, or must be installed are listed in the dialog box.

    4. Optional: If demo data is available and you want to install it, select Load demo data.

      Demo data comprises sample records that describe application features for common use cases. Load demo data when you first install the application on a development or test instance.

      Important:
      If you don't load the demo data during installation, it's unavailable to load later.
    5. Select Install.