Review and update the contacts for a service order line item

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Review and update your customer's current contact information that is associated with a service order line item so that you can make sure that your customer's information is correct.

    Before you begin

    Role required: sn_ind_tmt_orm.service_order_manager

    About this task

    You can also add, change, or delete customer contacts as needed.

    Procedure

    1. To view the customer contacts that are currently associated with a service order line item, locate the service order line item that you want to view.
      To learn more, see Review the line items and related details for a service order.
    2. Select Order Line Item Contacts.
    3. On the form, fill in the fields.
      Table 1. Order Line Item Contacts form
      Field Description
      First Name

      First name of the customer contact.
      Last Name

      Last name of the customer contact.
      Business Phone

      Business phone number for the customer contact.
      Email

      Email address for the customer contact.
    4. To add or delete a service order customer contact, perform one of the following actions.
      ActionDescription
      Add a service order customer contact
      1. Select New.
      2. Add the name, business phone number, and email address.
      3. Select Save.
      Delete a service order customer contact Select the options icon next to the Save button, and then select Delete.