Approving and fulfilling service orders

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Learn how your organization can perform post-approval service order fulfillment. By using this application, you can ensure that your service orders are fulfilled correctly.

    Your service order manager and order fulfillment agent must do the approval and fulfillment tasks that are described in the following table.

    Table 1. Post-approval service order processing tasks
    Task Description
    Review a service order and approve or reject it for fulfillment. A service order manager approves or rejects a service order for fulfillment. If it's approved, the sold product and order decomposition processing can take place. If it's rejected, more investigation is needed. To learn more, see:
    Review the service specifications and domain service orders that are associated with the approved service order. A service order manager reviews the domain service orders that were generated for the service order line item. To learn more, see:
    Use the Orchestration Plan UI to review the domain orders and order tasks that are associated with the approved service order. A service order manager reviews the orchestration state and hierarchical structure for a selected service order, its associated order line items, domain orders, and order tasks. By using the Orchestration Plan UI, the service order manager can see how much progress has occurred in the fulfillment process.

    To learn more, see Order fulfillment.
    Review and update the fulfillment tasks that are associated with a service order. An order fulfillment or service order agent does the tasks that are required for post-approval customer order fulfillment, including marking the order tasks as complete. The order fulfillment or service manager then creates the order fallout records for the order tasks that can't be completed.
    To learn more, see:
    Follow up on the tasks that couldn't be completed by examining the order fallout records and reassigning them for more investigation. An order fulfillment or service manager reviews the tasks that couldn't be completed in the order fallout records, and reassigns the order tasks to fulfillment agents for investigation and resolution.

    To learn more, see, Review a fallout record.