Supporting information for Now Assist for Telecommunications, Media and Technology (TMT)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Get a quick overview of the important information that is related to the Now Assist for Now Assist for Telecommunications, Media and Technology (TMT).

    Supported versions

    Now Assist for TMT is supported starting with Xanadu.

    Supported user interfaces

    Now Assist for TMT application includes the skills that are listed in the following table.
    Table 1. Now Assist for TMT supported interfaces
    CSM/FSM Configurable Workspace
    • Service problem case sentiment analysis
    • Comprehensive summary of linked records
    • Deadlock letter draft generation
    • Resolution notes generation for ADR
    • Service problem case summarization
    • Resolution notes generation
    • Test summarization
    • Knowledge generation
    • Account onboarding case summarization
    • Engagement record summarization
    • Touchpoint record summarization
    • Customer service summary
    • Customer play summarization
    • Internal play summarization
    • Success initiative summarization
    • Risk signal and issues summarization
    • Remote Hands Case Summary
    Core UI
    • Service problem case summarization
    • Test summarization
    • Knowledge generation
    • Account onboarding case summarization
    • Engagement record summarization
    • Touchpoint record summarization
    • Customer play summarization
    • Internal play summarization
    • Success initiative summarization
    • Mapping assist
    • Risk signal and issues summarization
    • Remote Hands Case Summary

    Application information

    Activate the Now Assist for TMT (sn_tmt_gen_ai) store app to use the service problem case summarization skills and to generate case resolution notes.

    This store app has the dependency on Customer Service Problem Management.

    Activate the applications in the following order:
    1. Customer Service Problem Management
    2. Now Assist for TMT
    For more information, see Configuring Now Assist for Telecommunications, Media and Technology (TMT).