Using adaptive desktop actions for Customer Experimentation

  • Release version: Australia
  • Updated May 18, 2026
  • 1 minute to read
  • Use adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.

    With adaptive path desktop actions, you describe what task you want to accomplish on web at a high level in the tool configuration. The AI agent processes the request, generates an execution plan, and dynamically determines the specific steps needed to complete the task by analyzing the engagement's details including health, success blueprints, product adoption data, and renewal date.

    For more information about AI desktop actions, see AI Desktop Actions.