Activate Group Action Framework for Now Assist for Telecommunications, Media and Technology (TMT)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate Group Action Framework (GAF) to enable Now Assist AI agents to collect information about the related records across your instance.

    Before you begin

    The scope must be a Telecommunications, Media, and Technology AI agent collection.

    Role required: admin

    Procedure

    1. Navigate to All > Now Assist Admin > Now Assist Skills > Customer > TMT.
    2. In Group & Action - Telecom, select Activate skill.
      Now Assist skills for TMT.
    3. Optional: On the form, select Edit to change the values.
    4. Select Save and continue.
    5. On the Review and activate tab, select Done.

    Result

    GAF is activated on your instance for the Now Assist application and can be used by AI agents to find related records.