Service Portal roles

  • Release version: Australia
  • Updated March 11, 2024
  • 1 minute to read

    • These roles are available for the application

    Table 1. Roles details
    RoleDescriptionContains rolesGroups with this roleSpecial considerations
    Announcements administrator [announcement_admin]Manages posting announcements to portals.

    None.

    None.

    Note:
    Avoid granting an admin role when more specialized roles are available.
    Portal analytics administrator [portal_analytics_admin]Can create Usage Insights settings for Service Portal.

    None

    None.

    Note:
    Avoid granting an admin role when more specialized roles are available.
    Portal analytics viewer [portal_analytics_viewer]Users with this role can view the Analytics Dashboard link and settings within in the application navigator, and have viewer role permissions for portal metrics in the Usage Insights Dashboard.

    None.

    None.

    None

    Service Portal administrator [sp_admin]Manages the configuration of portals created by Service Portal.
    • evam_admin
    • taxonomy_admin
    • search_application_admin
    • announcement_admin

    None.

    Note:
    Avoid granting an admin role when more specialized roles are available.