Report a knowledge gap from an OT incident record

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Report a knowledge gap from an Operational Technology (OT) incident if you can't find relevant knowledge articles about the incident.

    Antes de Iniciar

    Role required: sn_ot_incident_read

    Procedimento

    1. Navigate to All > Industrial Workspace.
    2. In the list view under the OT Incident module, open one of the available lists.
    3. Select the incident record that you want to report a knowledge gap for.
    4. Select the More actions icon (More actions icon) to expand the menu.
    5. Select Report Knowledge Gap.Report knowledge gap UI action.
    6. On the form, fill in the Description field with a summary of the knowledge gap.
      Nota:
      The Topic field automatically fills with the name of the incident record. If needed, you can change this field.
    7. Select Submit.

    Resultado

    The knowledge gap is reported and a feedback task is created.

    O que Fazer Depois

    You can view the feedback task under the Knowledge Gaps related list in the incident record.

    To assign feedback tasks to the correct user or user group, see Assign feedback tasks.