Install Operational Technology Incident Management

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • You can install the Operational Technology Incident Management application (sn_ot_inc_mgmt) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

    Antes de Iniciar

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Operational Technology Incident Management requires the following plugins. Ensure that these plugins are activated before you install Operational Technology Incident Management.
      Required ServiceNow plugins
      CMDB CI Class Models (sn_cmdb_ci_class)
      The CMDB CI Class Models store app adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships. For more information, see CMDB CI Class Models store app.
      ISA Equipment Model (sn_isa_model)
      The data model for ISA-95 equipment model entities and templates. For more information, see ISA-95 equipment model.
    • Operational Technology Incident Management requires either one or both of the following ServiceNow Store applications. Ensure that at least one of these applications is installed before you install Operational Technology Incident Management.
      Required ServiceNow Store applications
      Operational Technology Manager
      The Operational Technology Manager application creates the foundational data and relationships that enables your enterprise to use the ServiceNow® Operational Technology solution. Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform. For more information, see Configuring the Operational Technology Manager.
      Industrial Process Manager
      The Industrial Process Manager application creates the ISA-95 Equipment Model data foundation that is required for the ServiceNow® Industrial solution, enabling you to create your own version of the equipment models in each of your industrial sites. For more information, see Configuring the Industrial Process Manager.
    • Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    The following items are installed with Operational Technology Incident Management:
    • Plugins
    • Store applications
    • Roles and ACLs
    For more information about the roles and ACLs installed, see Components installed with Operational Technology Incident Management.
    Nota:
    For Operational Technology Service Management users with no license for Operational Technology Visibility, note the following:
    • When you have the latest version of Operational Technology Incident Management installed, Industrial Process Manager is also installed.
    • When you have the latest version of Operational Technology Change Management installed, Industrial Process Manager is also installed.
    You should upgrade to the latest versions so you have access to the Operational Technology Service Management experience.

    Procedimento

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Operational Technology Incident Management application (sn_ot_inc_mgmt) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Operational Technology Incident Management.

    4. Select Install.