Create an assignment group

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create an Operational Technology (OT) specific assignment group to assign to OT incident records.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.

    You can create OT-specific assignment groups that you want visible on an OT incident record.

    Procedimento

    1. Navigate to All > User Administration > Groups.
    2. Select New.
    3. On the form, fill in the fields.
      Tabela 1. Assignment groups form
      Field Description
      Name Name of the assignment group.
      Manager Group manager or lead.
      Type Category for this group. In the Select target record field, search for OT to add it to the type field.
      Group email Group email distribution list or the email address of the point of contact.
      Parent Other group that the group is a member of.
      Description Description of the assignment group.
    4. Select Submit.

    Resultado

    Now, the OT-specific assignment group is visible on the incident record.