Close or cancel an internal play

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can close or cancel an internal play and all the related tasks.

    Antes de Iniciar

    Role required: sn_acct_lc.customer_success_agent

    Procedimento

    1. Navigate to Workspace > CSM/FSM Configurable Workspace and click the List icon.
    2. Navigate to the Customer Success > All Internal Plays and open the internal play you want to cancel.
    3. Click the Record details to view the internal play record form.
    4. Depending on your requirement, change the State to Canceled or Closed.
      The Closure code is automatically updated to reflect the State change.
    5. Ensure that all the mandatory fields are filled out and click Save.
    6. Click Yes in the confirmation window to continue.
      The internal play along with all associated child internal play tasks will be canceled or closed and the Progress is set to Finished.
      Nota:
      • Before you close an internal play, you must ensure that no associated child tasks are open. If an associated child task is still open, a warning message is displayed. You must first close or cancel the child tasks and then proceed with closing the internal play task.
      • When you try to Cancel an internal play, you will see a confirmation message indicating that all child tasks will be canceled. Click Yes to continue and cancel the internal play.