---

 Release :

  - australia

ft:locale :

  - Português

ft:publication_title :

  - Australia Customer Success Management

ft:clusterId :

  - actle

bundleId :

  - actle

workflow :

  - Customer and Industry


---


Australia Customer Success Management


 - [Customer Success Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-events-landing.html?contentId=EJXrk8vnZInxXcEFo7U2qQ)
	 - [Explore](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-explore.html?contentId=Oeje2SGq8sl2A1eYXV33cw)
		 - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-playbook-overview.html?contentId=ABm2vDtbO9y0u7M8SR1Cwg)
			 - [Onboarding playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-onboard-playbook.html?contentId=zyDC_m8lym2QslEhafzFfQ)
			 - [Onboarding case and case tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-case-case-tasks.html?contentId=u1ZivWMZKJ4bdeqM7jSiww)
			 - [Data import and validation](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-data-import-valid.html?contentId=CfPLYSxwGRdSMZiKNKycFw)
		 - [Customer success](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-events-customer-success-about.html?contentId=XFJld6sjNWc37p4rPzed1Q)
			 - [Engagements](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-engagement.html?contentId=xgcKvrKISYdzmUNZGpPR4A)
			 - [Health framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifeycle-health-frmwk.html?contentId=rcSaH1GhIDbixsxXlCY9Ww)
			 - [Risk framework](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-risk-frmwrk.html?contentId=3idzu1Lt1otIXb1sD79omg)
			 - [Touchpoints](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-touchpoints.html?contentId=9xhYPtAbBl46pFtFmxRbWw)
			 - [Product adoption and capability usage](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-product-adopt.html?contentId=OlE~M2AZKZIKFXX5HJ8AhA)
				 - [Product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-par-roadmap.html?contentId=E2sONSNRsaCurFcQrs3Hvg)
			 - [Data Context Engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-setup-metric-data.html?contentId=8mfp0Yr76TObWcclH8UJjA)
			 - [Data Context Engine (DCE) Insights](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-dce-insights.html?contentId=jdPf908L7yfZ3jSPgidRQw)
			 - [Success blueprint template](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-blueprint.html?contentId=tall0jrr_krjxq9Zw88DwQ)
			 - [Playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.html?contentId=CszyXHdldmnyQjEnnZ12mQ)
				 - [Success case playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-playbook.html?contentId=~NLIKNYpobcd2Fsy2hwTrg)
				 - [Internal play playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-internal-playbook.html?contentId=XL1zl8C5XXo7jkkiXyWSWQ)
				 - [Renewal playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-renewal-playbook.html?contentId=FjHDGsYpEdupy52IyfK~SQ)
			 - [Implementation record](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-imp-record.html?contentId=ZW70jwb3pDZDaG~ODROoYQ)
	 - [Configure](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-events-landing-page.html?contentId=z0f7w9i4q6ZYIa3maA_o3Q)
		 - [Activate](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-activate.html?contentId=bhwl_b4DtEV4YoxrEtR6RQ)
		 - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-configure.html?contentId=MGiYLZv4x27JnqAitkmiHw)
			 - [Set up playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use-playbook.html?contentId=rd298AiK6er5FOMYESnExw)
				 - [Create an account onboarding case](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-case.html?contentId=DtX4Q4QXlf1yb2GSouENDA)
				 - [Initial setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use-playbook-initiate.html?contentId=B2ok4U_BRRrgHbwmJdNfEQ)
				 - [Data capture and validation](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use-playbook-data-capture.html?contentId=UnIKy2y0CxTqCrP7L6wrGQ)
					 - [Account onboarding data validation flow](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-import-flow.html?contentId=K081QB8V9pioBP5_eQoUNw)
					 - [Field and record level validations](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-data-valid-assist.html?contentId=c_yuhJfdfCGM3bj15SrsXA)
					 - [Configure the data import task](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-import-builder.html?contentId=NwxDfUaoO7w2O0XJXJukmA)
					 - [Add the data import task](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-add-data-import.html?contentId=Z2_~fBjyDf1vj6jgVCFDvw)
					 - [Import data into the playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-import-data.html?contentId=Yrnv6dnPTmZGpByb~tkP2g)
				 - [Development and automation](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use-playbook-development.html?contentId=8kdcrmpA1B99M2vnTb~WFQ)
				 - [Testing, training, and go-live](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use-playbook-test-golive.html?contentId=HJK08_FBHs_lkJBfxW_U4Q)
				 - [Close an account onboarding case](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-cancel-case.html?contentId=uV5WDQXC412BfsGZWxcTJA)
			 - [Configure playbook activities](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-pad.html?contentId=tor9gYg~lb4cc1gDUfIYGQ)
				 - [Configure playbook tasks](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-configure-simple.html?contentId=42BB3SNy1bw9JXmaobCv6A)
			 - [Set up recommended actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-setup-rec-action.html?contentId=uyWRNjoZuKYR88GbWRi_UA)
			 - [Back up staging table](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-backup.html?contentId=dxY9wxhFsnJtd5~smAyHfQ)
		 - [Customer success](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-config-cust-success.html?contentId=tHE10t_FIcOQTK1ruCrXIw)
			 - [Basic setup](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-basic-config.html?contentId=TZSGzu8twrIagjsS0H5Jdw)
				 - [Create an engagement](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-engage.html?contentId=Z1m20eWej9gbWw27BFJpWQ)
				 - [Create a success objective](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-object.html?contentId=quGo1D1rU2L6ICdJT9ordw)
				 - [Create a primary success outcome](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-outcome.html?contentId=mRNn2qMVcRuF3uwX_UAhAA)
				 - [Create a success initiative](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-initiative.html?contentId=ur2PwcLlwApnEyJEnX~_aA)
					 - [Create an applicable success outcome](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-applicable-outcome.html?contentId=DSrpnsghIeVKneWrZJPm1Q)
					 - [Close or cancel a success initiative](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-cancel-success-initiative.html?contentId=b9~HtSNWxkVTTApbHEesew)
				 - [Create a touchpoint](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-touchpoint.html?contentId=_7Vyk2ZuHvTkuT8g~JPRNw)
				 - [Create a risk signal](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-risk-signal.html?contentId=qrR3HUjiNz829V3oZgEukQ)
				 - [Create a definition record](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-ale-defn.html?contentId=fqrWyrHWY4Bg8Oz88eqgRA)
				 - [Create a choice record](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-ale-choice.html?contentId=gaG2lmaPWFliS06JXXWvKA)
				 - [Create a success play](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-success-play.html?contentId=rlKtmi5qijb4qkzAJDMVUQ)
					 - [Define subflows for success plays](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-config-subflow.html?contentId=DBZv92bBV3_1Lh9lNCxluw)
			 - [Manage playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-manage-cust-succ-playbooks.html?contentId=cWqHTdipb7lYEzCi_k2vWQ)
				 - [Create an internal play](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-internal-play-playbook.html?contentId=klTQ_rNqrXsgs185AtKbsw)
					 - [Create an internal play record](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-internal-play.html?contentId=DvO3K1_jyGHCHTaxk2Stfg)
						 - [Create an internal play task](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-internal-play-task.html?contentId=IkvF~SIK4_Hi65SSJBi3Yw)
					 - [Close or cancel an internal play](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-cancel-internal-play.html?contentId=iAmb2D9f9sn_AlYCYgTgkQ)
				 - [Create a customer play](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.html?contentId=Fd~Y9~IM_0wk~ACt1Qh_Kw)
					 - [Create a customer play record](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-success-case.html?contentId=3NeLOYdypD_GLCv4X6WT~Q)
						 - [Create a customer play task](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-success-case-task.html?contentId=JVfwoCiV~1kqxWA5nM~ixw)
					 - [Close or cancel a customer play](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-cancel-success-case.html?contentId=458~ZrdeUJ3zsFb8yKcD3w)
				 - [Create a renewal playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-renewal-playbook.html?contentId=i__qcxQBgdqueigrQW28dw)
			 - [Set up the Data Context Engine](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-setup-dce.html?contentId=kJwnzEUL_LdMiCSHrCeQKg)
				 - [Define the data source](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-define-data-source.html?contentId=JqweAV3Cn9wdTd3w9zP1Hw)
					 - [Define a calculated metric data source](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-define-data-source-calculate.html?contentId=Dckg8y8mf46T0QHchsAiVA)
					 - [Define a table data source](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-define-data-source-table.html?contentId=sVmAhHnFVM1uu2MEYu~ujQ)
						 - [Define a Workflow Data Fabric table data source](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.html?contentId=VzRSJzhA1k4Qmxyly8VKCw)
				 - [Configure the Context Engine Mapper](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-define-context-engine-mapper.html?contentId=EbJPgVUep36jNc~bcq3g1g)
				 - [Configure DCE Visualizations](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-configure-dce-visual.html?contentId=KLqV9OyQZJoOT7zmdsNY5w)
					 - [DCE Insights tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-dce-insights-table.html?contentId=Ndhi9DM4zvhCKS5zPtmdaw)
			 - [Create a product capability](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-prod-cap.html?contentId=C~FF2HRDyjUVpP5CFajXEw)
				 - [Product and capability usage records](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-prod-usage-data-model.html?contentId=LVP0zRR3GgArjyl83nDcTg)
			 - [Create a product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-par-roadmap.html?contentId=GFbDY9JqDmzJZ33HYZkDjw)
			 - [Create a product adoption roadmap template](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-par-roadmap-temp.html?contentId=69bwVejibNPXMUEyDjTZhg)
			 - [Manage engagements](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-manage-engagement.html?contentId=1LPceMNuSDomlT~4ysUjyQ)
				 - [Calculate the engagement health score](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-setup-health-defn.html?contentId=nn857KH6Z9xc8Wp0h7Yw8w)
				 - [Define risk criteria](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-setup-risk-defn.html?contentId=3Sf1s1QdHiSMEc~TyErgcQ)
					 - [Sample risk definitions](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-risk-demo-data.html?contentId=wr0zB2dN8jQknC6HuXYgNA)
				 - [Setup the color banding table](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-setup-color-banding.html?contentId=q5ycUDVWcbHIQvKmzRFfyQ)
			 - [Create a success blueprint template](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-blueprint-template.html?contentId=9qXHmyBTAjfvfsYzVCffaA)
				 - [Create a success blueprint](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-blueprint.html?contentId=17TNdMBVWiDlb9wvAo~gXw)
					 - [Measure success rate](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-score-calc.html?contentId=5QhGooKq8yUrn_JdGUp6zg)
					 - [Success initiative roadmap](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-roadmap.html?contentId=1CClBtJG9zY22XJVoV7A8w)
			 - [Create an implementation record](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-imp-record.html?contentId=8Pvmd34yHQkUk6Zl7~24aQ)
			 - [Microsoft Dynamics CRM integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-crm-integration.html?contentId=ia8IhWhe5SEGuVBQaXpz~A)
				 - [Create a renewal opportunity](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-crm-opportunity.html?contentId=yK_dZZK1YPIA9qJV391xNw)
				 - [Create a CRM task](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-crm-task.html?contentId=rgdrN9jNFhphUAfJE1hLyw)
	 - [Use](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-customer-success-landing-page.html?contentId=LcVT9Bgi39KeZk5fLUpckg)
		 - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use.html?contentId=aVOmzPfT8AMOQP5EDP_8vA)
			 - [Account onboarding landing page](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-events-onboarding-landing.html?contentId=TlEPSUj14kDCjwe2EO5Gdw)
			 - [View cases in the CSM portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-view-csm-portal.html?contentId=vZHVLSvD9eOtsk1ruyazwg)
			 - [Recommended Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-oob-rec.html?contentId=U7F9ay6n1GSWlJYU6AtyQQ)
			 - [Create a success play](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-create-onboard-success-play.html?contentId=FMMaVzpmvd1cQX0cNwUPuA)
			 - [View related items](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-related-items.html?contentId=~XWtXtpM4JoqqkqccaHaaA)
			 - [Knowledge base](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-knowledge-base.html?contentId=JN3jDzPeZs~FR3WHdBJZJQ)
		 - [Customer success](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-use-cust-success.html?contentId=59vq68V6PievN9qVMbddsw)
			 - [Success report dashboard overview](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-report-overview.html?contentId=4dlDBGdId4AOXf0BxhctIw)
				 - [Success report dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-report.html?contentId=7tCGvdMRZNg29D09ODKZ1Q)
			 - [Success portfolio dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-landing.html?contentId=Uq_tTXjMZys9vznmJUkewQ)
			 - [Risk portfolio dashboard](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-risk-portfolio.html?contentId=_6d6rORkd6a2skS2edys7w)
				 - [Risk and issues page](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-risk-issues-page.html?contentId=ekyNCKhSA2u5QIlEJHZcIQ)
				 - [Associate risk signals](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-risk_signal_solution.html?contentId=GrTPYzUo6yCDj49YfiMv4Q)
			 - [Engagement home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-view-engage.html?contentId=KF4pNNdtOrPVk42ZW2TDDA)
				 - [Success objective record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-view-success-object.html?contentId=LP7lPk0KamnID9bsXJooCQ)
				 - [Primary success outcome record page](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-view-sucess-outcome.html?contentId=PD0y7huX06am_wDft92Mzg)
			 - [View product usage and capability data](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-prod-cap-usage.html?contentId=uHV6rgTR7WOXi1EpuAwZ_A)
			 - [View a product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-view-par-roadmap.html?contentId=DzSnBmXXqB1iSVri4u7MTQ)
			 - [View cases in the CSM portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.html?contentId=rBOFTuhvBlSJahYCKSj2LA)
			 - [Touchpoint home page](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-touchpoint-home.html?contentId=p8J3mgqV8EdDWWqRFteejA)
				 - [Touchpoint planner](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-touchpoint-planner.html?contentId=w_jFfnch5Nzomy_ish~7Vg)
				 - [Set up Zoom and touchpoint integration](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-config-zoom-sum.html?contentId=2aVBtHWIqenmXM0GxM~sKw)
					 - [Generate summary for Zoom meetings](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-zoom-meeting-summary.html?contentId=Tq7BLmVxMccXgsqhHXbOzg)
			 - [View related items](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-cust-success-related-items.html?contentId=LiLZvj0Y1m8woO6ihsd6BQ)
			 - [AI search with Recommended Actions](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-ai-search.html?contentId=EcY~c7fZ5r3PKJgKIJ0h0A)
	 - [Reference](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-reference.html?contentId=w0vhSo6XW0CYlRTJ2RGeaw)
		 - [Domain separation](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-domain-separation.html?contentId=07rkABPC~opDs0emI~arFg)
		 - [Roles](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-roles.html?contentId=5rh8T_jVpnmqa_7uY1zkrA)
		 - [Responsibilities](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-customer-success-responsibilities.html?contentId=qFswl_0ywpE4Y2~kEKfTTQ)
		 - [Tables](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-tables.html?contentId=DkG3xLREMjLYBWGUMnQkNQ)
		 - [Business rules](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-business-rules.html?contentId=2FXgsXpdE8CHd~NUd9NaYQ)
		 - [Flows](https://servicenow-prod.fluidtopics.net/r/pt-BR/acct-lifecycle-events/account-lifecycle-success-flows.html?contentId=dRwzT_tXvQr06lKkAC5EtQ)