Add users to Proactive Service Experience Workflows assignment groups

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > User Administration > Groups.
    2. Select the group name.
      The four assignment groups are as follows:
      • Network Coordinators
      • L1 Network Engineering
      • L2 Network Engineering
      • L3 Network Engineering
    3. In the Group Members related list, select Edit.
    4. Select one or more names in the Collection list.
    5. Select Add.
    6. Select Save.