Combined Product Catalog Management and Pricing Management release notes for upgrades from Vancouver to Washington DC

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Product Catalog Management and Pricing Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Vancouver to Washington DC.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Product Catalog Management and Pricing Management to Washington DC

Before you upgrade to Washington DC, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	If you used attribute characteristics in the Standard Price Adjustment matrix in the initial release of the Sales and Order Management applications, and you're upgrading to the May 2024 release of Sales and Order Management applications, you must run a scheduled job that corrects the format of the automatically generated Code values. Run the Schedule job to modify code field on characteristic records that contain special characters on demand job to replace any character that is not a letter (a-z, A-Z), a number (0-9), an underscore (_), or a dollar sign ($) with an underscore (_). This job corrects the Code value so that it doesn’t start or end with an underscore, doesn’t begin with a digit, and contains no consecutive underscores.

New features

Between your current release family and Washington DC, new features were introduced for Product Catalog Management and Pricing Management.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Product Catalog Management features Product catalogs Define simple and configurable product bundles that have product offer hierarchies and associated pricing in product catalogs, product attributes, and product images. Use product catalog categories to organize product offerings in catalogs. Product catalog interface Browse catalogs to find products by categories or search in catalogs for products by SKU, name, or industry product codes. Entitlement offerings Create entitlement offerings in addition to product offerings. Define various entitlement subtypes, such as Warranty, Extended Warranty, License, or Subscription. You can also set up entitlement offers that result in service contracts. Product configurator Configure sales quotes and orders by using the product configurator, which provides an intuitive interface for selecting customer-requested product attributes. It automatically calculates prices as agents select order options. Product catalog administrators can define rules that control the editing and visibility of configuration options displayed in the interface, depending on the configuration state of the product offer. Needs templates Create templates with questionnaires that agents use to determine customer product needs and get appropriate product recommendations for sales opportunities. Pricing Management features Price list selection for quotes and orders Use a default price list based on currency, or set a default price list based on customer account to enable pre-negotiated prices for certain customers. Pricing matrices Enable pricing administrators to create attribute-based pricing strategies by using decision tables that control the attribute conditions applied. Pricing extensions Override the default pricing logic so that you can use pricing from external systems or define custom pricing logic needed for your business. Cost books Create cost books that define unit costs for product offerings. Your sales agents use this information in the Quote Management application to view unit costs for products and cost margins when creating quotes.

Changes

Between your current release family and Washington DC, some changes were made to existing Product Catalog Management and Pricing Management features.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Product Catalog Management changes Export and import entities: The Export Catalog option was renamed to Export Entities, which now supports the transfer of pricing entities from one ServiceNow instance to another, in addition to product catalog entities. You export pricing entities as JSON files, which you can then import to other ServiceNow instances. Starting with the May 2024 release, exporting product offerings now includes related characteristics and characteristic options. Configuration State Model API Framework: The configuration state model provides system methods that enable your developers to set and read configuration states when scripting with extension points to control node visibility and editability. Pricing Management changes Matrix versioning: Create a matrix version when context variables change. Single or multiple rule configuration: Configure single or multiple rules in the Standard Adjustment Matrix. If multiple rules match and the option is marked true, all applicable pricing rules are applied when evaluating adjustments for product offers. If the option isn’t selected, the first rule based on priority is applied for adjustment calculation. Product offering characteristics in pricing matrices: Support product offering characteristics and options in decision rules for pricing matrices. Parallel execution of pricing transactions: Set system properties that enable the pricing engine to run parallel processing of pricing transactions, which improves performance. Extension point for pricing adjustments: Use the PricingAdjustmentsExtensionPoint to customize pricing adjustments that are defined in the Standard Adjustment Matrix or the Configuration Component Price Adjustment Matrix.

Removed

Between your current release family and Washington DC, some Product Catalog Management and Pricing Management features or functionality were removed.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Deprecations

Between your current release family and Washington DC, some Product Catalog Management and Pricing Management features or functionality were deprecated.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	The Enable single row match only with highest priority (sn_csm_pricing.matrix_result_single_match_record) system property for Pricing Management has been deprecated starting with the May 2024 release of Sales and Order Management applications. Use the Matrix field in the Rule selection criteria to set the priority for pricing properties for the Standard Adjustment Matrix.

Activation information

Review information on how to activate Product Catalog Management and Pricing Management.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	The Product Catalog Management and Pricing Management features are included with each Sales and Order Management store application and don’t need activation. Note: Depending on your entitlements, you can install the Pricing Matrix Management application for pricing matrixes and the Product Configurator feature from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Product Catalog Management and Pricing Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Product Catalog Management and Pricing Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Accessibility information

Review details on accessibility information for Product Catalog Management and Pricing Management, such as specific requirements or compliance levels.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Localization information

If there are specific localization considerations for Product Catalog Management and Pricing Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	No updates for this release.

Highlight information

If there are specific highlight considerations for Product Catalog Management and Pricing Management we have noted them here.


Release	Release notes
Vancouver	No updates for this release.
Washington DC	Create commercial catalogs with product offerings that are sellable entities with associated pricing. Provide agents with an interface that simplifies the configuration and pricing of sales quotes and product orders. Support account-based pricing, which enables you to create price lists for selected customer accounts. Control the pricing of complex product offerings, including product and non-product attribute-based pricing, by using price matrices. Create cost books that define the unit cost of product offers, which enables sales agents to view product cost and cost margins when creating sales quotes. Export multiple pricing entities from one ServiceNow instance and import them to another ServiceNow instance by using the export entities feature. See Product Catalog Management and Pricing Management for more information.