Add additional group by variables to a service catalog report
You can create reports grouped by any field with an additional group by variable on a selected service catalog item. In addition, you can create filters on the same variable. For example, if a mobile phone item has a storage variable, you can create a report that only shows those phones with 32 GB of storage.
Before you begin
Roles required: itil, report_user, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.
About this task
You can apply these steps to any report type as long as the report source has variables associated with it. If the report source doesn’t have variables, the Variables option doesn’t display in the Additional group by filter.
Procedure
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Select Variables [+] and select the structure icon (
) to choose an item.
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Select a Catalog item.
The variables associated with the item appear in the Additional group by window.