Now Assist for Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Mobile

    ServiceNow® Now Assist for Mobile empowers users to summarize case information, generate resolution notes, and utilize generative AI skills for enhanced productivity. This platform is designed to streamline case management for mobile users, making it easier to access and utilize case-related information on the go.

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    Key Features

    • Generative AI Skills: Learn about the various AI capabilities available within the platform to enhance the requester experience.
    • Configuration: Activate and set up Now Assist for Mobile to fully leverage its generative AI functionalities.
    • Requester Conversational Experience: Explore how users interact with the application to facilitate smooth communication.

    Key Outcomes

    Utilizing Now Assist for Mobile allows customers to improve case handling efficiency and accuracy. However, it is crucial to note that while AI capabilities are beneficial, they may not always produce reliable outputs. Users must ensure human oversight and validate AI-generated information, especially in critical areas such as healthcare and finance.

    Data processing involves transferring information from customer instances to a centralized ServiceNow environment, adhering to internal policies for data security and compliance. Customers have the option to opt out of data collection to enhance privacy and control over their data.

    Use ServiceNow® Now Assist for Mobile platform to summarize case information, generate case resolution notes, and more.

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    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.