When you create a success blueprint for an engagement, you can define success objectives and outcomes for each objective. See Create a success blueprint for details. You can view this page either by navigating from the Engagement record page or by following these steps:

1. Login as a user with the sn_acct_lc.customer_success_agent role.
2. Navigate to Workspaces > CSM/FSM Configurable Workspace and select the List icon.
3. Navigate to Customer Success > All Outcomes and select Number column to open the Primary success outcome record.

This page contains the following tabs:

• Details: See Add a primary success outcome for a detailed description of the fields.
• Success Initiatives: Shows the list of success initiatives associated with this outcome.
• Approvers: Shows the list of approvers for this outcome.
• Risk Signals and Issues: Lists any risk signals or issues associated with this outcome.