--- Release : - australia ft:locale : - English ft:publication_title : - Australia Customer Success Management ft:clusterId : - actle bundleId : - actle workflow : - Customer and Industry --- Australia Customer Success Management - [Customer Success Management](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-events-landing.html?contentId=KmLC9LpFaVXAZIdn0PERnQ) - [Explore](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-explore.html?contentId=Qd3H3odsnFBTiyG8CpXHgA) - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-playbook-overview.html?contentId=FrgXdYYXAHqwU7O3y03rVg) - [Onboarding playbook](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-onboard-playbook.html?contentId=KtDLzpQloIvjeTHdlFh~Zw) - [Onboarding case and case tasks](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-case-case-tasks.html?contentId=_yz8vtjZI92gx1ekSE5O2g) - [Data import and validation](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-data-import-valid.html?contentId=GxH63LzU_RWYOItXNNY0Ug) - [Customer success](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-events-customer-success-about.html?contentId=GKMbf_PnpNfUvVahh28Yxw) - [Engagement](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-engagement.html?contentId=OP_5cD9~yVSALCVg~EYPIw) - [Health framework](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifeycle-health-frmwk.html?contentId=Y8QWHJPDjFmBQOy1ou67pw) - [Risk framework](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-risk-frmwrk.html?contentId=ssEigpZY7YtYAIKU~FTjBw) - [Touchpoints](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-touchpoints.html?contentId=Q9w_t3nhSpDF3cyVkEA52A) - [Product adoption and capability usage](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-product-adopt.html?contentId=aSRzxwpIClPiukp98zEO1w) - [Product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-par-roadmap.html?contentId=RGVnvvsLmPpuxC~isKdJIQ) - [Data Context Engine](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-metric-data.html?contentId=z3ts2~ldugmrFKpN4ZFsyw) - [Data Context Engine (DCE) Insights](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-dce-insights.html?contentId=tTMQMGOxS31uDO~3SbwecQ) - [Success blueprint](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-blueprint.html?contentId=etOCWPlS8dAPMasazd7sTw) - [Playbooks](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.html?contentId=lLGQn_eQxCQDwBiqH~QCIg) - [Customer play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-playbook.html?contentId=XeBP_PnZm0hARRuMfnC1fQ) - [Internal play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-internal-playbook.html?contentId=Q28r~jkYKSCvo3dRIk~s8g) - [Renewal play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-renewal-playbook.html?contentId=j54WOZnkHZdyQ8CdwbQhxA) - [Implementation record](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-imp-record.html?contentId=l~GI0mMM9HExXlKe9lsMJQ) - [Customer Discovery Hub](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-customer-discovery-hub.html?contentId=VmX3ZJHSwsicdN_r79ROwQ) - [Product use case catalog](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-product-use-case.html?contentId=eq8x6n~D0WtsQafsKs9lVw) - [Configure](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-events-landing-page.html?contentId=LIIic7WM~1Ol1_DJRFhMQw) - [Getting started](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-get-started.html?contentId=AgwleWhJyb31u8~qTDLQ9w) - [Activate](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-activate.html?contentId=XV_G_933_PWW7ZfXshn6Sg) - [Plugins activated with Customer Success Management](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-required-plugins.html?contentId=HJvHUUHnwjuTSqgWOVnriw) - [Read-only field enhancements](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-read-only.html?contentId=SV0fX_LeWBaKKSFI1R6PKA) - [Account onboarding playbook](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-configure.html?contentId=Tji4mdVIBsFJVQeHnNboMg) - [Playbook activities](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-pad.html?contentId=bZXL4VgfiysovDkfox8LRg) - [Playbook tasks](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-configure-simple.html?contentId=A8krol~C6Ao9xqdnzATuMQ) - [Data validation](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-data-valid-assist.html?contentId=K_xqdqHePcBSBSb39tJudQ) - [Data import task](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-import-builder.html?contentId=N~qtjLpQqQeCykTYvMbePA) - [Add the data import task](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-add-data-import.html?contentId=XNjaYgSQny8N3pEv_w3EFw) - [Set up recommended actions](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-rec-action.html?contentId=~iG2_Fvz_rJv~rv2ePy~TQ) - [Back up the staging table](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-backup.html?contentId=tnre34zERTYFb57Ed4EkKA) - [Customer success](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-config-cust-success.html?contentId=0egJTx~HVYAw83pgaLA5Ig) - [Getting started](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-basic-config.html?contentId=sbHIhcrv3H8dWw48VJnIQA) - [Create a definition record](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-ale-defn.html?contentId=d2nUpFpyZBj2dfabupCZrQ) - [Create a choice record](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-ale-choice.html?contentId=68MsYeM~uxTpZTp2UJZgig) - [Data context engine](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-dce.html?contentId=ncfQneY7RUu8DtZ~gPgCsQ) - [Define the data source](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-define-data-source.html?contentId=0N1UTGmaA_UgtIJ8Xdvdjw) - [Define a calculated metric data source](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-define-data-source-calculate.html?contentId=e3PujNz9GdoyWK_gQ~YjQg) - [Define a table data source](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-define-data-source-table.html?contentId=qNsbWgtpqfMjCuM3G3q8Ng) - [Define a Workflow Data Fabric table data source](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.html?contentId=Nh6B~28vqcrdzEQPWcE~Zg) - [Configure the Context Engine Mapper](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-define-context-engine-mapper.html?contentId=NNZS7cK3QfQ4kGY7A8eSbQ) - [Configure DCE Visualizations](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-configure-dce-visual.html?contentId=AD70IA4wpkjXbwJjoAVzlw) - [DCE Insights tables](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-dce-insights-table.html?contentId=ST9QMPiqSie47rBRoGqukw) - [Engagements](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-manage-engagement.html?contentId=FBJ~nC2685yjgxRERZ5GGg) - [Calculate the engagement health score](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-health-defn.html?contentId=Gl4zsRhYrXiWPbx8jd_07Q) - [Define risk criteria](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-risk-defn.html?contentId=BzFUQjpGi3sRD40jnmGgXg) - [Sample risk definitions](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-risk-demo-data.html?contentId=XKcSXRBrHFO0gFYGbHhpVw) - [Set up the color banding table](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-color-banding.html?contentId=Hbi0jr_u5ZFnvg7R16cs9Q) - [Success blueprints](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-success-blueprints.html?contentId=aXX9U28_bBkSAvA3ljCXSw) - [Define a success blueprint template](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-blueprint-template.html?contentId=PHkXk8~x6dAmvJQekKFOmw) - [Product capabilities](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-prod-cap.html?contentId=Xm5L~~fGlTtEjyJxCh_A4w) - [Create a product capability record](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-prod-cap.html?contentId=z4g97jwbQkFYBVEB9BWCdg) - [Product and capability usage records](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-prod-usage-data-model.html?contentId=oeihLuFB4ryGS6R~WPeLgQ) - [Define a product adoption roadmap template](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-par-roadmap-temp.html?contentId=dmkXtMbd0YJe4Lh40EiBmg) - [Zoom and touchpoint integration](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-setup-zoom-int.html?contentId=rLMzacBoZT0qMKlVt_2yHQ) - [Set up Zoom and touchpoint integration](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-config-zoom-sum.html?contentId=8yKnf~Ijhgk4R7y6TEmgfw) - [Microsoft Dynamics CRM integration](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-crm-integration.html?contentId=kII9tnZ~S7Ff9MrsX29LZA) - [Create a renewal opportunity](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-crm-opportunity.html?contentId=l8kLLvUTjzQMY5~9tXl4EQ) - [Create a CRM task](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-crm-task.html?contentId=_GpzP8MXo~LiqkrPhdT~0g) - [Use](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-customer-success-landing-page.html?contentId=_bN1rq9rQT98Hr33947vGw) - [Account onboarding](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use.html?contentId=LWcKKZjeZszVNt2RzgfmPQ) - [Account onboarding landing page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-events-onboarding-landing.html?contentId=y0H7agB8b_AmxdCjjL7Axg) - [Manage account onboarding cases](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-manage-acct-onboard.html?contentId=QFq0R2J2lfr9Z7wQYhZO~g) - [Create an account onboarding case](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-case.html?contentId=aGR49DX4T_zCIeWesGCUVg) - [Account onboarding playbook](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-account-onboard-playbook.html?contentId=y01LUDPFzajfa1pfO2beLA) - [Initial setup](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-playbook-initiate.html?contentId=3vG4OBI4JeT8rSBTzhIFVQ) - [Data capture and validation](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-playbook-data-capture.html?contentId=Jl7vymPFf5EBUTHAnVHyBw) - [Import data into the playbook](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-import-data.html?contentId=3eX1Z9s53dIJFCY5eRZ_WA) - [Development and automation](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-playbook-development.html?contentId=0~n~dpTdOzikWpV9N2RuFA) - [Testing, training](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-playbook-test-golive.html?contentId=YHj6if9iYJfP1XDKJCIhdg) - [Go-live / Post support](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-playbook-golive-support.html?contentId=cxNTGOgCQRyYFfTP50pOwA) - [Close an account onboarding case](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cancel-case.html?contentId=y9vWYlwEHq9QPn8v3QoGtA) - [View onboarding cases in the CSM portal](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-view-csm-portal.html?contentId=myqk_bd9s2rt5sCjtXOL1g) - [Recommended actions](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-oob-rec.html?contentId=IySHV5DooZgiUPCi3cD7Tw) - [Create a success play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-onboard-success-play.html?contentId=F9qnmsfb1YfeHHif~hSMJQ) - [View related items](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-related-items.html?contentId=7CN1tvw_TNaAdOhqxUa06A) - [Knowledge base](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-knowledge-base.html?contentId=X5z_kMcWU5aEX2joL8ujmQ) - [Customer success](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-cust-success.html?contentId=2WrB65hzRas7JWvfQ3OY_A) - [Dashboards](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-dashboards.html?contentId=s2X6qd2FyRPmSVH1wQyHXQ) - [Success report dashboard overview](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-report-overview.html?contentId=mzHJP1wsqe8LhYBFU4Qbhw) - [Success report dashboard](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-report.html?contentId=ezwTxU3fRbGaRHOxQyPUhQ) - [Success portfolio overview](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-landing.html?contentId=nJiwA2~1Hz58SHlwfK7DyA) - [Risk portfolio dashboard](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-risk-portfolio.html?contentId=Hn_1UvKD1H4grwrjnciPUQ) - [Risk and issues page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-risk-issues-page.html?contentId=62ENAWr8PC5MnugKWgks6g) - [Associate risk signals](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-risk_signal_solution.html?contentId=TRp3krfzYkwdTYEqxAcKiA) - [Manage engagements](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-manage-engage.html?contentId=MdHC4V_z3uiu46AQhPPD2A) - [Engagement home page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-view-engage.html?contentId=TH6qXeo_9_xMnLbKy_aFSw) - [Engagement brief](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-exec-insight-gen.html?contentId=NTtg3uGwWrbxiu99LzUuiA) - [Refresh the engagement insights](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-exec-insight-refresh.html?contentId=aD_gOlJvWdRf1V1GgTKd4A) - [Configure a custom trigger](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-exec-insight-custom-trigger.html?contentId=7VZB3XeidahCbF7erXpeGg) - [View and execute recommended actions for an engagement](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-360-view-reco-actions.html?contentId=pnMsngMu6U5hS12sL~L4SQ) - [Recommended actions roles and tables](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-360-reco-actions-reference.html?contentId=DV_J7A_~7ueZV8g458ypaw) - [Create an engagement](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-engage.html?contentId=CryQh~LElF_NubsJAIaj1A) - [Create a touchpoint](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-touchpoint.html?contentId=f2~5h3l4HSN_C8P5HFaTnA) - [Create a risk signal](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-risk-signal.html?contentId=RFXfzMKPmIyRrOIBogxEfA) - [Create a success play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-success-play.html?contentId=LFnufn_E0d6sn_4yfIMJ~Q) - [Define subflows for success plays](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-config-subflow.html?contentId=kFB96CpPmNaV3s49jJ_PZQ) - [Create a success blueprint](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-success-blueprint.html?contentId=tB2sRr9cl9PDa58EJGkAXw) - [Create a success blueprint from a template](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-blueprint.html?contentId=XjcG5VN1B~jo0330m~hGug) - [Create a success blueprint manually](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-blueprint-manual.html?contentId=o9ngdiompwTqTAJLdFpmYg) - [Add a success objective](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-object.html?contentId=KJgMMjiI2CmGyIVLJ58hVQ) - [Add a primary success outcome](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-outcome.html?contentId=NYWzF3WjlI0DKbbrHIaLSw) - [Add a success initiative](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-initiative.html?contentId=Y0zGejGeKhWTn3UtQtSaew) - [Create an applicable success outcome](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-applicable-outcome.html?contentId=Kn0ByYMZd5IdgnrY3hKldg) - [Close or cancel a success initiative](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cancel-success-initiative.html?contentId=lWNkd3ULqcvKe~JMI7XOQg) - [Success objective record page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-view-success-object.html?contentId=8qBTvAvwPB1yx2lfUEIvCA) - [Primary success outcome record page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-view-sucess-outcome.html?contentId=OuAFv~f_ZDJUSqIa7B_9nQ) - [Measure success rate](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-score-calc.html?contentId=uMzZ63OZW7lgiJaAa2QKIw) - [Success initiative roadmap](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-roadmap.html?contentId=F0IENT6W927VajeVeITBFw) - [Create an implementation record](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-imp-record.html?contentId=_MEWcEgY0_ZyTOHFJE1VHg) - [Manage playbooks](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-manage-cust-succ-playbooks.html?contentId=Kz1wOr1EbE6AHV1UozlfHQ) - [Create an internal play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-internal-play-playbook.html?contentId=sZhGiXIVz7h_nzLf2y9uzA) - [Create an internal play task](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-internal-play-task.html?contentId=ykscFn~lBTuLBXJwy6Zl~g) - [Close or cancel an internal play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cancel-internal-play.html?contentId=gTm~QkBhy8YWWy7WSZCpiQ) - [Create a customer play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.html?contentId=Fsl_UgqV1IsChow3YC5FFg) - [Create a customer play task](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-success-case-task.html?contentId=1NrQLXLWX4WtlJACC83NCA) - [Close or cancel a customer play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cancel-success-case.html?contentId=7lLRLCySFe7HrY9mOrs_bw) - [Create a renewal play](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-renewal-playbook.html?contentId=~vxH~HrEj~N4Lb7hFhqbiw) - [Product adoption](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-product-adopt.html?contentId=HscKFtsPUcVovW2JdhLR8Q) - [Create a product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-create-par-roadmap.html?contentId=X7k8R0D0RefU6tJrkKFdFg) - [View product usage and capability data](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-prod-cap-usage.html?contentId=Ii1~kP1Zym37q2R_W2iUDw) - [View a product adoption roadmap](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-view-par-roadmap.html?contentId=nIeBAriENT9qALOWc0gl8Q) - [Product adoption roadmap versioning](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-par-versioning.html?contentId=e~dVHiV8A~DHk6fbbPfd4Q) - [Revert a product adoption roadmap to a previous version](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-revert-par-roadmap.html?contentId=fFL8gXCX_as519iXHM6HuQ) - [Touchpoints](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-use-touchpoints.html?contentId=acezjjStad4G8bOfjsSuug) - [Touchpoint home page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-touchpoint-home.html?contentId=BxrCIcR7jQKzKQbLwocwkA) - [Touchpoint planner](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-touchpoint-planner.html?contentId=zlaFstUXB8wXXSqglnQ5aA) - [Generate summary for Zoom meetings](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-zoom-meeting-summary.html?contentId=sgYEjRZ0JRTCNPdh0TMxOw) - [Meeting page](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-meeting-page.html?contentId=Th11jqJ6KjzqRGxvq7f6Gg) - [Meeting preparation brief](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-meeting-pre.html?contentId=HaQkgcZ9__7HSvx0JkqjXQ) - [Meeting recap](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-meeting-post.html?contentId=fLdRdPdrkmZQmE8xZXcDXw) - [View success cases in the CSM portal](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.html?contentId=FFhjTvfqLndYyfwlGwsJoA) - [View related items](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-success-related-items.html?contentId=0tppJwAxf1MGkjHf1ALfsw) - [AI search with recommended actions](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-ai-search.html?contentId=KkR47J56LwrVgdt6Gk61ow) - [Reference](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-reference.html?contentId=2QlDG7dhPKZ6zLHDA5J8QA) - [Domain separation](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-domain-separation.html?contentId=Ky~gcg9vddP0e8h2cZSRZQ) - [Roles](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-roles.html?contentId=AzHzmagXqkP7QXy_ptXIRA) - [Responsibilities](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-customer-success-responsibilities.html?contentId=YGUxq~yDEknP4UlkshboBQ) - [Tables](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-tables.html?contentId=BJyakZWE3gmYC21lV5EZjQ) - [Business rules](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-business-rules.html?contentId=ee1SlJASPD_Lq~ewgOgECQ) - [Flows](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-success-flows.html?contentId=KYsUv_CFz6EDbcmKZ6LN6Q) - [Customer Discovery Hub tables](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-dh-tables.html?contentId=MZNa4MibN5tyQWqxaqWMHQ) - [Customer business need](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-dh-tables-bn.html?contentId=HKBnuQnfjpjxy3PQOPcybg) - [Customer business challenge](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-dh-tables-bc.html?contentId=X6pryVOSs4gqOFNV5yTpBA) - [Customer business expectation](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-dh-tables-be.html?contentId=1OFfXuuZ0coMNBUcFqdhdg) - [Customer use case](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-cust-dh-tables-uc.html?contentId=wD8ERoOV2jYW2rDHSf0ftA) - [Supported use case table](https://servicenow-prod.fluidtopics.net/r/acct-lifecycle-events/account-lifecycle-product-uc-tables.html?contentId=5Ozs9ezznE4AMqAbyBtnBw)