Add an authorized user

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • As a consumer, add new authorized users to control the access to catalog items that are entitled to you by your provider.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Service Exchange Consumer > Provider Connections.
    2. On the Provider Connections page, click the Number link to open a Provider Connection record.
    3. Select the Catalog Personas related tab and check if you have any entitled personas from your provider.
    4. On the Authorized Users related tab, click New.
    5. On the form, fill in the fields.
      Tabelle : 1. Authorized User form
      Field Description
      Consumer user Name of the user. You can select the name from the user's list.
      Provider connection Name of the service provider. This field is auto-filled.
      Persona Persona(s) that you want to add to the user.
    6. Right click the form header and click Save.
    7. Click Activate.

    Ergebnisse

    The authorized user record syncs to the provider's ServiceNow instance for approval. After it is approved and activated, the user can see the remote record producers with their assigned personas.