Add logic and automation
Replace manual work by adding logic and automation to your app in App Engine Studio (AES).
In App Engine Studio, you define logic and automation by using flows. A flow is a sequence of actions that run when the flow starts. App Engine Studio provides pre-built flows you can apply to common use cases, or you can create your own custom flows. You can automatically start flows by defining a trigger or manually start flows from an API call. For example, you can create a flow that is triggered when a user fills in a request form. Then, you can define the flow to send a notification to another user who fulfills the request.
Application templates automatically add logic and automation to your application.
To add automation to your application, you can use a flow template or create a flow from scratch.
| Automation | Definition | Example | Reference |
|---|---|---|---|
| Decision | Decisions decouple logic from code by creating decision rules, such as inputs that evaluate data from existing records, external data sources, or data provided at runtime. | Automatically apply cascading discounts to different products based on the increasing number of units ordered. | |
| Email notification | Notifications are emails that are automatically sent when the specified conditions are met. | Automatically send an email when a new support record is created. | |
| Flow | A flow is a sequence of reusable actions, initiated by a trigger event, and passing variables between actions. |
Automatically generate a Twitter post when an incident is closed or send an email when a record in a specific table is updated or created (record-based flow). |
|
| Process | Processes are cross-enterprise workflows that enable you to create a single, unified process. Processes can include multiple flows. | Standardize and automate how agents handle chat interactions with VIP users. |