Related dashboards page

  • Release version: Australia
  • Updated February 17, 2026
  • 2 minutes to read
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    Summary of Related dashboards page

    The Related Dashboards page within the Assistant analytics dashboard offers a centralized hub for ServiceNow users to view and manage dashboards created via the Platform Analytics experience. This includes both default dashboards and custom dashboards contributed by administrators, accessible to users with the necessary roles. It supports easy navigation, searching, filtering, and management of dashboards to enhance user productivity.

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    Key Features

    • Dashboard Library: Shows dashboard cards with details such as name, description, category (e.g., Default or Custom), and last updated information.
    • Layout Options: Users can toggle between grid and list views for dashboard display.
    • Search and Filter: Enables keyword searches by name or description, filtering by pinned dashboards or all dashboards, with pagination support for large sets.
    • Pinning Dashboards: Users with appropriate roles can pin up to 8 favorite dashboards for quick access in a dedicated section.
    • Dashboard Management: Administrators (virtualagentadmin role) can add, edit, or remove dashboards from the library without deleting the underlying analytics dashboard.
    • Access Roles: The page and its functions are accessible to users with virtualagentadmin and snnaanalytics.aiengmtviewer roles, with specific permissions for various actions.

    How to Use

    • Accessing the Library: Navigate to All > Assistant Analytics > Related Dashboards in the left navigation menu.
    • Viewing Dashboards: Click on a dashboard card or select View from the Actions menu to open a dashboard in full view.
    • Pinning Dashboards: Use the Actions menu on a dashboard card to pin or unpin dashboards for quick access.
    • Managing Dashboards: Admins can add new dashboards or edit existing ones; they can also remove dashboards from the library as needed without affecting the actual analytics dashboards.

    Benefits for ServiceNow Customers

    This feature streamlines dashboard management and discovery across your organization, enabling quicker access to important analytics views and reducing time spent searching for relevant data. It empowers admin users to curate the dashboard library effectively, ensuring users have the dashboards they need readily available while maintaining control over the library’s content.

    The Related Dashboards page in Assistant analytics dashboard provides a centralized location to view and manage dashboards created in the Platform Analytics experience and shared across your organization.

    Overview of Related Dashboards page

    The dashboard library in the Related Dashboards page includes dashboards that have been added by default or custom dashboards contributed by admins, making them available to users with appropriate permissions. You can pin favorite dashboards for quick access, search and filter the library, view, add, edit, and remove dashboards from the dashboard library.

    To access the dashboard library, navigate to All > Assistant Analytics and select Related Dashboards in the left navigation. The dashboard is accessible to the virtual_agent_admin and sn_na_analytics.ai_engmt_viewer roles.

    Figure 1. Dashboard Library in Related Dashboards page
    Dashboard Library in Related Dashboards screen.

    Dashboard cards

    Each dashboard in the library displays as a card with the following information:

    • Name: Display name of the dashboard as it appears on the card.
    • Description: A brief summary of the dashboard purpose.
    • Category: Tags indicating the dashboard type. For example, Default or Custom.
    • Last Updated: The user who last updated the dashboard and the date it was updated.

    Use the grid and list icons to switch between grid layout and list layout based on your preference.

    Search and filter dashboards

    Use the following options to find dashboards in the library:

    • Search: Enter keywords in the search bar to filter dashboards by name or description.
    • Pinned dashboards: View only dashboards you have pinned as favorites.
    • All Dashboards: View all dashboards that are added to the library.

    The dashboard library supports pagination to help you navigate through large number of dashboards.

    Add or edit dashboards in the library

    Role required: virtual_agent_admin

    See Add a dashboard to dashboard library and Edit a dashboard in the dashboard library for information on adding and editing a dashboard respectively.

    View a dashboard

    Role required: virtual_agent_admin or sn_na_analytics.ai_engmt_viewer

    To open a dashboard in full view, locate the dashboard card in the library and select anywhere on the card or select View from the Actions menu.

    Pin a dashboard as a favorite

    Role required: virtual_agent_admin or sn_na_analytics.ai_engmt_viewer

    Pin dashboards you frequently use to quickly access them from the Pinned dashboards section.

    To pin a dashboard, locate the dashboard card in the library and select Pin from the Actions menu. To unpin a dashboard, select Unpin from the Actions menu.

    You can pin a maximum of 8 dashboards to the pinned dashboard section.

    Remove a dashboard from the library

    Role required: virtual_agent_admin

    You can remove dashboards that are no longer needed, provided you have admin privileges.

    To remove a dashboard, locate the dashboard card in the library and select Remove from the Actions menu. The dashboard is removed from the Related Dashboards page. This action does not delete the underlying Platform Analytics dashboard.