Configure the Zoom channel for callbacks over Zoom

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Allow agents to call users back over Zoom by enabling the Zoom callback channel and specifying the host email address.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All, and then enter sys_cs_channel.list in the navigation filter.
    2. On the Messaging Channels form, select the Zoom channel.
    3. If you are prompted in a message at the top of the form to switch applications to be able to edit the record, select the word here.
    4. In the Channel Properties section, configure the channel properties.

      • Set the enabled property to true.

      • In the host_email property, enter the email with which the meetings should be created.

    5. Select Update.