Create a product capability record

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a product capability record and associate with one or more capability usage records.

    About this task

    A product capability is the higher-level ability of a product to solve a problem or deliver value. You can monitor the adoption and usage of specific product capabilities and gain insights into how effectively those capabilities are being used.

    Before you begin

    Procedure

    1. Navigate to All > Capabilities & Usage > Capabilities and select New.
    2. In the form, fill in these fields:
      Field Description
      Name Enter a name for this capability.
      Description Enter a description for this capability.
      Type The options are:
      • Feature
      • Capability
      • Technical Service

      Select Capability from the list.
      Category Select the category or area to which the capability belongs.
    3. Navigate to the Product Capability Maps related list.
    4. Select New to associate it this capability with a product model.
    5. In the form, fill in these fields.
      Field Description
      State The state of the map.
      • Draft
      • Published
      • Archived
      • Canceled
      Product model Select the product with which the capability is to be associated.
      Product capability The capability for which the product is being associated.
      Active This flag is set to True when the product capability map is published.
      Release date The release date for this capability.
      Availability date The availability date for this capability.
    6. In the State field, set the status to Publish.
    7. Select Submit.
      You can view the product and capability usage scores in the Engagement home page. See View product usage and capability data