Customer self-service using the Business Portal

  • Release version: Xanadu
  • Updated July 31, 2025
  • 1 minute to read

    • Customers can use the Business Portal to browse product catalogs, create product orders, create and view order cases in Order Management.

    Creating orders using the Business Portal

    The Business Portal uses the product catalog to let customers browse and configure products. Customers can also build orders and submit them for fulfillment.
    Figure 1. The Business Portal product catalog
    Image shows the catalog in the Business Portal that customers use to browse and configure products.

    Viewing products in the shopping cart in the Business Portal

    Customers can view products in their shopping cart using the Business Portal. Customers are also submit orders to start the fulfillment process.

    Figure 2. Business Portal shopping cart
    Image shows the contents of the shopping cart in the Business Portal and also shows the Submit Order button, which creates the order.

    Creating and viewing order cases

    Customers can create and view order cases for orders or order line items using the Business Portal.