This configuration facilitates seamless product and service sharing between provider and consumer instances through Service Exchange, improving catalog management and order fulfillment efficiency.

Key Features

• Remote Catalog Items: Providers create product offerings and service specifications as remote record producers, which are then published to consumer instances.
• Entitlement Management: Providers associate consumer criteria with remote record producers to control which consumers are eligible to order specific catalog items.
• Activation and Retirement: Consumers activate entitlements to access remote catalog items, and providers can retire items to automatically remove them from consumer catalogs.

Configuration Steps and Roles

Setting up the application involves a series of tasks primarily performed by administrators and product catalog managers:

• Install Applications: Install Service Exchange for Providers, Service Exchange for Consumers, and Service Exchange Order Management for Providers applications from the ServiceNow Store (performed by Admins).
• Create Product Offerings and Service Specifications: Providers create product offerings and service specifications in their instances to publish as remote catalog items (performed by Product Catalog Admins or Managers).
• Associate Consumer Criteria: Providers link eligibility criteria to remote record producers, defining consumer entitlements (performed by Service Exchange Provider Admins).
• Activate Remote Record Producers: Consumer instance admins enable entitlements to make remote catalog items available to their users.
• Retire Remote Catalog Items: Providers retire product offerings or service specifications as needed, which removes the corresponding items from consumer catalogs (performed by Product Catalog Admins or Managers).

What ServiceNow Customers Can Expect

By configuring Service Exchange Order Management for Providers, customers can efficiently publish and manage product and service offerings across multiple ServiceNow instances. This setup streamlines order management, improves control over consumer access, and ensures that remote catalog items are kept current through activation and retirement processes.

Overall, this enables providers to extend their catalog reach while maintaining centralized control and consumers to easily access and order from remote catalogs within their own environments.