Using alternative dispute resolution case Release version: Australia Updated March 12, 2026 1 minute to readUse the Alternative Dispute Resolution (ADR) case to resolve escalated customer disputes efficiently. View an Alternative Dispute Resolution case recordView the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.Create an Alternative Dispute Resolution caseCreate an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.Related conceptsAlternative dispute resolution management
Using alternative dispute resolution case Release version: Australia Updated March 12, 2026 1 minute to readUse the Alternative Dispute Resolution (ADR) case to resolve escalated customer disputes efficiently. View an Alternative Dispute Resolution case recordView the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.Create an Alternative Dispute Resolution caseCreate an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.Related conceptsAlternative dispute resolution management