Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.

    You can use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode. See Enable synchronous mode on the secondary ServiceNow Virtual Agent instance or Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance.