Zurich Retail Industry

Release: zurich
ft:locale: English
ft:publication_title: Zurich Retail Industry
ft:clusterId: rahi
bundleId: rahi
workflow: Customer and Industry

Retail
Explore
Retail case overview
Retail portal
Retail mobile application
Retail case types
Store inquiry case
Customer complaint case
HQ communications case
In-store operations case
Retail store plans
Retail store plans tracking
Stages of store plan tracking and monitoring
Scenarios for tracking store plans
Implementation details
Configure
Activate plugins
Assign roles to Retail users
Configure related party configurations
Create a retail organization
Add members to a retail organization
Configure your organizational structure
Set up your retail support team
Add and configure the Retail KPI widget
Retail KPI JSON parameters
Manage customer complaints
Create a customer complaint case
Track a customer complaint case in Workspace
Close a customer complaint case in workspace
Manage store inquiries
Create a store inquiry case from the Retail portal
Manage a store inquiry case from the Retail portal
Track a store inquiry case from the Retail portal
Create a store inquiry case from the Retail mobile app
Manage a store inquiry case from the Retail mobile app
Track a store inquiry case from the Retail mobile app
Resolve a store inquiry support request from workspace
Track cases and tasks
Track your cases and tasks
View knowledge articles
View associated organizations
Manage store plans
Manage store plans to generate cases and tasks
Create a store plan
Add HQ details to a store plan
Add HQ task details
Add store case details
Add store task details
Add affected Retail stores
Schedule the store plan
Review store plan details
Monitor store plans
Clone a store plan
Delete or deactivate a store plan
Track In-store operations cases and tasks
Track In-store operations cases
Track In-store operations tasks
Fulfill In-store operations cases and tasks in Retail Mobile
View assigned In-store operations cases and tasks
Filter cases and tasks
Work on an In-store operations case
Work on an In-store operations task
Search for cases and tasks
Track and monitor store plans
Track a store plan on the workspace
Track a store case from an HQ case
Now Assist for Retail Service Management (RSM)
Explore
Configure
Enable store inquiry AI agent
Use
Reference
Components installed with plugins
Components installed with Retail core
Components installed with Retail Mobile
Components installed with Retail Store Services
Components installed with Retail Customer complaints
Components installed with Retail HQ Operations
Components installed with Retail In-store Operations
Components installed with Retail Playbook for Store Plan
Components installed with Task Plan Template Playbook
Components installed with PWM Playbook Activities
Retail organization data model
Retail organization data model tables
Retail unified case and task data model
Domain Separation in Retail Core
Retail Task Management
Explore
Retail multi-store case
Configure
Install Retail Task Management Core
Enable service selector
Configure service definitions for multi-store case
Create a CSM Table Map
Create an entity in the Multiple Case Configuration table
Create a service definition for multi-store cases
Create multi-store cases
Create a parent multi-store case
Manage child cases
Retail multi-store case states
Reference
Components installed with Retail Task Management
Retail Task Management Core data model

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