Zurich Patch 9 Hotfix 5

Release version: Zurich
Updated July 2, 2026
2 minutes to read
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Summary of Zurich Patch 9 Hotfix 5

Zurich Patch 9 Hotfix 5, released on July 2, 2026, addresses specific issues in the Zurich release of the ServiceNow platform. This update contains critical fixes that improve the behavior and stability of the Unified Navigation and Virtual Agent features. It is compatible with previous Zurich patches and hotfixes, allowing for a smooth upgrade path.

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Key Fixes

  • Unified Navigation Menu Item Duplication (PRB1905386): Resolves the issue where custom menus created in Unified Navigation show duplicated menu items in the "All" section—one as an application and another as a favorite.
  • Duplicate Modules in Custom Menu (PRB2038994): Fixes the problem where adding an application to a custom menu results in duplicate modules appearing after refreshing the menu.
  • Virtual Agent Context Object Error (PRB2041409): Corrects the error where the vaContext object was unavailable in the applicability field of Virtual Agent topics, causing topics to be incorrectly hidden and script errors to appear in logs.

Upgrade Information

This hotfix can be safely applied to instances running Zurich Patch 9 Hotfix 4 or any earlier Zurich patches down to Patch 1. The update includes all prior PRB fixes, so customers should upgrade to the latest patch to benefit from all resolved issues.

Additional Notes

  • The Zurich Patch 9 Hotfix 5 is now available in ServiceNow’s Regulated Market environments, supporting compliance needs in isolated environments.
  • For detailed upgrade procedures and release cycle information, customers should consult the ServiceNow Upgrade documentation and Release Cycle resources.

The Zurich Patch 9 Hotfix 5 release contains fixes to these problems.

Build information:
Build date: 06-27-2026_2313
Build tag: glide-zurich-07-01-2025__patch9-hotfix5-06-25-2026
Important:
For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

Fixed problem

Problem Short description Description Steps to reproduce

Next Experience Unified Navigation

PRB1905386

 When a custom Unified Navigation menu is created, the menu items added in the menu are duplicated in 'All' The menu items are duplicated in 'All', and one appears as an application and the other appears as a favorite.
  1. Open an instance.
  2. Open the Unified Navigation menu.
  3. Create a new menu.
  4. Add menu items from the related list, such as 'Access Analyzer'.
  5. Refresh the page.
  6. Open 'All'.
  7. Search for 'Access Analyzer'.

Notice that it appears twice, and one is an application and the other is added as a favorite.

Next Experience Unified Navigation

PRB2038994

 Duplicate modules appear when an application is added to the custom menu
  1. Create a custom menu.
  2. Add an application to the custom menu through the related list.
  3. Refresh the menu request by selecting the Refresh button in the 'All' menu.

Expected behavior: The custom menu has an application with correct modules.

Actual behavior: The custom menu has an application with duplicate modules.

Virtual Agent

PRB2041409

 The vaContext object isn't available in the Applicability field of the Virtual Agent topic An error occurs in the logs and the topic is not present, even though it should be conditionally available for the table.
  1. Log in to the instance.
  2. Open a record from the table 'x_snc_pm_product_feature'.
  3. Create a new chat in Now Assist for Request (NASS).
  4. Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present.

Notice the error in the logs, 'Script evaluation error at [topic_Generate epics from capability_applicability] ReferenceError: 'vaContext' is not defined. (sys_cs_topic.6db146b993f6f610b2f9f60f2603d678; line 9)'.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.