Zurich Patch 7 Hotfix 3

Release version: Zurich
Updated June 30, 2026
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Summary of Zurich Patch 7 Hotfix 3

Zurich Patch 7 Hotfix 3 is a ServiceNow release that addresses specific issues related to dashboard functionality and internationalization, particularly for non-English languages such as Japanese. This hotfix includes important fixes to translation handling and dashboard tab management within the Platform Analytics Dashboard API and Platform Analytics Experience (PAE).

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The release is identified by build date 06-26-2026 and build tag glide-zurich-07-01-2025patch7-hotfix3-06-10-2026. It is applicable for customers using the Zurich Patch 7 version and is compatible for upgrade from earlier Zurich patch versions.

Key Fixes

  • Dashboard Name Update Issue in Japanese: Fixed a problem where non-admin users could not change dashboard names when the system language was set to Japanese. The update now correctly reflects in both the primary record and translated fields.
  • Unexpected Deletion of systranslated Records: Resolved an issue where systranslated records were deleted when updating tab names on dashboards in Japanese, preventing loss of translation data.
  • Incorrect Tab Name Translations: Corrected translation values for tab names in the Next Experience dashboard to ensure accurate display in non-English languages.
  • Preservation of PAE Tab Translations: Fixed an issue where tab names in Platform Analytics Experience were overridden in non-English instances, ensuring tab names remain consistent across languages.
  • Prevention of systranslated Record Overwrites: Addressed a scenario causing translation loss by preventing overwriting of systranslated records for dashboard tabs when renaming in different languages.

Upgrade Guidance

Customers using earlier Zurich patch versions (Patch 1 through Patch 7 Hotfix 1) can safely upgrade to this hotfix to benefit from these fixes. It is recommended to upgrade to the latest patch incorporating all relevant problem (PRB) fixes for a stable and enhanced experience.

Additional Notes

  • This release is part of the ServiceNow AI Platform® major family and is now available in regulated market environments.
  • For upgrade instructions and details on the ServiceNow release cycle, customers should refer to official ServiceNow upgrade documentation and release cycle information.
  • Knowledge base articles referenced in the fixes provide detailed reproduction steps and additional context for each resolved issue.

The Zurich Patch 7 Hotfix 3 release contains fixes to these problems.

Build information:
Build date: 06-26-2026_0905
Build tag: glide-zurich-07-01-2025__patch7-hotfix3-06-10-2026
Important:
For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

Fixed problem

Problem Short description Description Steps to reproduce

Internationalization Features

PRB1892286

KB2277705

 A non-admin user can't change a dashboard name by specific steps when the system language is set to Japanese The dashboard name should be updated correctly and reflected in both the primary record and its translated fields, as it is in the Washington and Xanadu versions. In the Yokohama version, the update to the dashboard name fails silently when the Japanese language is enabled and the sys_translated record exists.

Refer to the listed KB article for details.

Platform Analytics Dashboard API

PRB1993476

KB2961192

 sys_translated records are deleted unexpectedly when updating a tab name on a dashboard in Japanese sys_translated records are deleted from the sys_translated table unexpectedly.

Refer to the listed KB article for details.

Platform Analytics Dashboard API

PRB1998900

KB3060060

 Tab name translations find an incorrect translation value Tab names may not be translated correctly in the Next Experience dashboard.

Refer to the listed KB article for details.

Platform Analytics Dashboard API

PRB2008600

KB3060098

 Platform Analytics Experience (PAE) tab translations don't work in non-English instances The tab names should be preserved and not overridden.

Refer to the listed KB article for details.

Platform Analytics Dashboard API

PRB2025067

 The sys_translated record for par_dashboard_tab is overwritten This can cause translations to be lost.
  1. In English, create a sys_translated record as follows:
    • Label: あいう
    • Table: par_dashboard_tab
    • Element: name
    • Language: ja
    • Value: TabName
  2. Create a PAE Dashboard.
  3. Add a tab with the same name as the sys_translated value (TabName).
  4. Save the dashboard.
  5. Create another dashboard.
  6. Add a tab with the same name as the sys_translated value again.
  7. Save the dashboard.
  8. Switch the language to Japanese.
  9. Return to one of the dashboards.
  10. Rename the tab あいう to さしす.
  11. Check the other dashboard tab.

Observe that the translation is lost because the sys_translated record is overwritten.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.