Zurich Patch 12 W33 Hotfix 1

Release version: Zurich
Updated September 24, 2026
2 minutes to read
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Summary of Zurich Patch 12 W33 Hotfix 1

The Zurich Patch 12 W33 Hotfix 1 release, built on September 22, 2026, addresses specific localization issues in the ServiceNow platform, enhancing the user experience for non-English users, particularly in Virtual Agent conversations and list filter interfaces. This release is part of the Zurich major family and is available in regulated market environments.

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Key Fixes

  • Virtual Agent Localization (PRB2078678): The dynamic loading message "Processing new information" in Virtual Agent (Now Assist Virtual Agent) conversations was not translated into Spanish. With this hotfix, users switching to Spanish will now see the correct translation "Procesando nueva información" during AI Agent Studio testing.
  • List Filters Localization (PRB2031646): When using the platform in languages other than English (for example, Brazilian Portuguese), certain filter pop-up texts were incorrectly displayed in English. This fix ensures that these UI elements, such as filter generation prompts, now appear fully localized according to the user’s selected language.

Upgrade and Compatibility

This hotfix can be safely applied over a broad range of Zurich patch versions, starting from Zurich Patch 1 through Patch 12 W33 and including various intermediate patches. Customers should upgrade to this latest patch to benefit from all relevant PRB fixes related to localization and other Zurich security and maintenance improvements.

Additional Information

  • For detailed guidance on upgrading your instance, refer to the ServiceNow Upgrade documentation.
  • The Zurich release cycle information provides context on how updates are scheduled and delivered.
  • This release supports regulated market environments and isolated service environments, enhancing compliance capabilities.

The Zurich Patch 12 W33 Hotfix 1 release contains fixes to these problems.

Build information:
Build date: 09-22-2026_1817
Build tag: glide-zurich-07-01-2025__patch12w33-hotfix1-09-14-2026
Important:
For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note:
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

Fixed problem

Problem Short description Description Steps to reproduce

Virtual Agent

PRB2078678

 The dynamic loading 'Processing new information' progress message is not translated in localized Now Assist Virtual Agent (NAVA) conversations Even though the values are translated in Spanish when the user opens Testing (En pruebas) in AI Agent Studio (Estudio de agentes de IA), the message 'Processing new information' remains in English and is not translated to Spanish.
  1. Set up Dynamic Translation.
  2. Change the language to Spanish.
  3. Navigate to AI Agent Studio (Estudio de agentes de IA) > Testing (En pruebas).
    Observe the following values that are translated:
    • Choose a test type AI agent or workflow (Elegir un tipo de prueba): Agente de IA o Flujo de trabajo
    • Name of the AI Agent or agentic workflow (Nombre del agente de IA o flujo de trabajo agéntico): Agente de IA de categorizar incidentes de ITSM
    • Version: 1 - V1 (activo)
    • Task: INC000XXXX
  4. Select Continuar para probar la respuesta del chat.
  5. Watch the dynamic loading messages.

Expected behavior: The user sees 'Processing new information' translated in Spanish, 'Procesando nueva información'.

Actual behavior: The English text 'Processing new information' displays and is not translated to Spanish.

List Filters

PRB2031646

 Mixed language text is displayed in the filter When the session is in a language other than English, the pop up invoked from the list filter controls displays text in English.
  1. Open a Zurich instance.
  2. Install the I18N: Brazilian Portuguese Translations plugin.
  3. Open the System Preferences.
  4. Switch the language to Portuguese.
  5. Open Service Operations Workspace.
  6. Select the List icon.
  7. Open any interaction.
  8. Select the filter control x filtros.

Observe that there is English text content, such as 'Generate filters', when it should be in Portuguese, such as 'gerar filtros'.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.