Zurich release notes
Summarize
Summary of Zurich Release Notes
The ServiceNow® Zurich release introduces new products, applications, additional features, and fixes to existing products. The release notes are designed to help ServiceNow customers plan, test, and validate their instance upgrade effectively. They provide step-by-step guidance to ensure a successful upgrade process from preparation through execution.
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Upgrade Process
The release notes recommend following a phased approach to upgrading your instance:
- Learn about Zurich: Understand what’s new and changed in this release.
- Prepare your upgrade: Choose your target version and ready your environment for the upgrade.
- Upgrade to Zurich: Review the upgrade steps and perform the instance upgrade.
Completing these phases in order ensures a smooth transition to the Zurich release.
Release Timeline and Versions
Zurich release versions, including patch and security updates, are issued throughout the year. Customers can track current and upcoming patch release dates to plan their upgrades accordingly. Detailed lists of available patches and hotfixes help maintain system stability and security.
Release Notes Tools and Enhancements
To improve the upgrade experience, ServiceNow provides several tools to navigate and utilize the release notes more efficiently:
- Build your own release notes: Customize release notes to focus on relevant information.
- Release notes summaries: View consolidated information by product category, such as browser requirements across all Zurich products.
- Personalized PRB release notes: Generate a cumulative list of problem fixes from your current version to any target version.
- Combined product release notes: Access consolidated release notes when upgrading across product families.
These tools help customers quickly find critical upgrade information tailored to their scenario.
Upgrade Path Guidance
The release notes include specific upgrade instructions depending on your current version, such as from Yokohama, Xanadu, or Washington DC releases. Patch and hotfix notes for Zurich are also available to keep your instance current after upgrading.
By selecting your upgrade path, you gain access to targeted release notes and tools designed to support your smooth transition to Zurich.
The ServiceNow® Zurich release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.
Path to successful upgrades
Upgrading your instance involves planning, testing, and validation. The release notes guide you through completing all of the phases and tasks for a successful upgrade.
Start your upgrade journey
To use the release notes in your upgrade process, choose the upgrade phase that you're ready to start with. It's recommended you complete the phases in the order listed. For a guide to the redesigned release notes experience, see Using the release notes.
Release timeline
New Zurich release versions are released throughout the year. Here are the current dates for Zurich patch and security patch releases. To view a full list of Zurich release versions, refer to Available patches and hotfixes. Future release dates are subject to change.
Maximize your release notes value
Learn how to navigate the redesigned release notes and find the information you’re looking for. Use new release notes tools to improve your upgrade experience.
Release notes tools
We've created some tools to help you review the release notes and upgrade more quickly and efficiently. For more information, see Build your own release notes.
- Release notes summaries
If you're interested in a specific set of release notes information, we've displayed release notes for all products by category. For example, you can read about the browser requirements for all Zurich products, all on one page.
- Personalized PRB release notes
Generate a cumulative list of all the problems that are fixed in an upgrade from your current release version to any available target version.
- Combined product release notes for cross-family upgrades
View all release notes information for any product, from any family release version to another, on one page.