---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Autonomous Workforce release notes

# Autonomous Workforce release notes {#ariaid-title1}

Release version: Zurich  
Updated August 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Your ServiceNow®
Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version.

## About Autonomous Workforce {#autonomous-workforce-rn__autonomous-workforce-about}

* Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope.
* Resolve requests across multiple channels with a single, unified AI persona for all requestor communication.
* Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs.
* Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively.
{#autonomous-workforce-rn__ul_nqb_j4l_hkc}

See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) for more information.{#autonomous-workforce-rn__autonomous-workforce-about-2}

## Activation and other requirements {#autonomous-workforce-rn__autonomous-workforce-requirements-activation}

Activation information{#autonomous-workforce-rn__autonomous-workforce-activation-info}

:   Contact your ServiceNow account manager to get started with Autonomous Workforce.

    Note:  
    Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) on this version of Autonomous Workforce. {#autonomous-workforce-rn__autonomous-workforce-requirements-info-1}
{#autonomous-workforce-rn__autonomous-workforce-requirements-info-1}

Additional requirements{#autonomous-workforce-rn__autonomous-workforce-add-reqs}

:   Your instance must be on Zurich Patch 10.

    {#autonomous-workforce-rn__autonomous-workforce-requirements-additional-1}
{#autonomous-workforce-rn__autonomous-workforce-requirements-additional-1}{#autonomous-workforce-rn__autonomous-workforce-activation-details}

## Accessibility and localization {#autonomous-workforce-rn__autonomous-workforce-accessibility-localization}

Localization information{#autonomous-workforce-rn__autonomous-workforce-l10n-info}

:   AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See Multilingual support for AI specialists for more information.

    {#autonomous-workforce-rn__autonomous-workforce-localization-1}
{#autonomous-workforce-rn__autonomous-workforce-localization-1}{#autonomous-workforce-rn__autonomous-workforce-a11y-l10n-details}
* **[Version 3.2](https://servicenow-prod.fluidtopics.net/BZIXcDPT6mSzEwLXYL2aKA)**   
  New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics.
* **[Version 3.1](https://servicenow-prod.fluidtopics.net/L61OmG7bRlk4htScH6j_Ng)**   
  Version 3.1 is the first release of Autonomous Workforce. Contact your ServiceNow account manager for more information about access to this application.