---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Version 3.2

# Version 3.2 {#ariaid-title1}

Release version: Zurich  
Updated September 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics.

## What's new {#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new}

Updated routing criteria configuration{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new-feature-1}
:   Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight.

Document intelligence added to AI specialist{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new-feature-2}
:   Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses.
{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new-list}

## What's changed {#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed}

Advanced search turned on by default{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed-feature-1}
:   See more richer and more relevant results to searches performed by the AI specialist.

Follow-up metric added to AI specialist performance dashboard{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed-feature-2}
:   Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist.
{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed-list}