---
sourceDocument: Zurich Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/zurich/release-notes

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Version 3.1

# Version 3.1 {#ariaid-title1}

Release version: Zurich  
Updated August 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version 3.1 is the first release of Autonomous Workforce. Contact your ServiceNow account manager for more information about access to this application.

## What's new {#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new}

[Configurable profile for a unified AI persona](https://www.servicenow.com/docs/access?context=modify-aiw-profile&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-1}
:   Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access.

[Multiple task configurations for fine-tuning AI specialist processes](https://www.servicenow.com/docs/access?context=modify-aiw-tasks&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-2}
:   Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required.

[AI specialist activity and performance monitoring](https://www.servicenow.com/docs/access?context=ai-workforce-ais-use&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-3}
:   Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics.

[User-based work assignment](https://www.servicenow.com/docs/access?context=create-assign-rules-aiw&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-4}
:   Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent.
{#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-list}