Zurich IT Operations Management

Release: zurich
ft:locale: English
ft:publication_title: Zurich IT Operations Management
ft:clusterId: itom
bundleId: itom
workflow: Technology

IT Operations Management
ITOM/OT SU Licensing and subscriptions
Exploring ITOM/OT SU Licensing
Subscriptions for IT Operations Management
Data collection and aggregation for licensing process
ITOM/OT SU Licensing subscription types
ITOM/OT SU Licensing Bundle subscription
ITOM/OT SU Licensing Individual (ala carte) subscription
ITOM/OT SU Licensing Bundle and Individual (ala carte) subscription
Subscriptions for Operational Technology Management
Configuring ITOM/OT SU Licensing
Update ServiceNow ITOM/OT SU Licensing
Using ITOM/OT SU Licensing
View subscription statistics for ITOM
Review resource usage against allocated subscription units
Check CI count used for ITOM subscriptions
Check which CI types require an ITOM subscription
View CIs consuming ITOM subscription units
ITOM/OT SU Licensing Reference
Components installed with ITOM/OT SU Licensing
Subscriptions form for the ITOM products
ITOM/OT SU Licensing dashboard
License Report form
ITOM Store upgrades
Now Assist for Setup (ITOM)
Now Assist for Setup (AIOps)
ITOM Configuration console for Event Management
Install ITOM AIOps apps
Access Event Management configuration console
Assign user to Event Management admin role
Remove user from Event Management admin role
Create integration account
Install Discovery
Remove user from Discovery admin role
Learn the basics
Install integrations
Review alerts
Alert enrichment automations
Create incidents
Alert ignore automations
Alert group automations
Delay incidents
Training operations team
Dashboards
Learn how to deploy Event Management to production
Assign group or team to Event Management operator role
Now Assist for Setup (ITOM Visibility)
Explore
Install ITOM Visibility using Now Assist for Setup
ITOM Configuration Console for Discovery
Admin in ITOM Configuration Console
Install Now Assist for IT Operations Management
Access the ITOM Configuration Console
Assign Discovery admins
Create a MID Server user
Deploy a MID Server
Validate a MID Server
Create IP credentials
Create cloud credentials
Run a Quick Discovery
ITOM Cloud Accelerate
Cloud Account Management
Explore
About data visualization in Cloud Account Management
About Amazon Web Services API permissions
About provision modes in Cloud Account Management
About policies in Cloud Account Management
Configure
Configuring cloud providers
Setting up AWS cloud
Setting up a root email
Set up and verify root email in AWS
Set up an Identity Access Manager account
Set up an Identity Access Manager in AWS GovCloud
Configuring Service Control Policy in AWS
Set up suspension of AWS account
Provisioning modes for Cloud Account Management in Cloud Workspace
Setting up Terraform and GitHub
Publish Terraform templates
Create a Terraform organization for Cloud Account Management in Cloud Workspace
Integrate Terraform Cloud with GitHub
Create Terraform API token
Setting up Azure cloud
Configure account suspension in Azure
Set up Azure Service Principal credential
Set up suspension of a subscription using Azure policy
Setting up Cloud Account Management in Cloud Workspace
Install Cloud Workspace
Populate Cloud Account Management dependent tables
Create a service account
Define and run discovery schedule
Create an application service for Cloud Account Management
Review default Cloud Account Management certification policy
Configure a custom name for Cloud Account Management
Create a variable set for Request cloud account catalog
Edit a variable for Request cloud account catalog
Configure a custom catalog ID in Cloud Account Management account request
Add members to the group
Set up AWS API configuration information in ServiceNow
Set up Terraform API key in ServiceNow
Set up Azure connection
Set up scan configuration for data visualization
Creating configurations
Create a Terraform account configuration
Create a cloud native interface account configuration
Create a suspend account configuration
Create a scan account configuration
Review request policies
Automate General Approval policy process
Automate Budget Approval policy process
Automate Configuration Assignment policy process
Configure cloud asset collection table
Use
Viewing Cloud Account Management dashboards
Viewing the requester home page
Viewing the home page
Viewing the compliance dashboard
Viewing the cloud asset explorer
Viewing cloud assets
Viewing the cloud accounts page
Viewing cloud account details
Viewing cloud account records
Creating a cloud account
Request a cloud account
Approve a cloud account request
Provision a cloud account
Managing cloud accounts
Cancel a Cloud account request
Suspend a Cloud account
Reactivate a cloud account
Add an unmanaged cloud account
Update cloud account details
Certify an account
Reference
Components installed with Cloud Account Management
Terraform account configuration fields
Cloud native interface configuration account fields
New cloud account request form
Suspend account configuration fields
Policy list for scanning cloud accounts
Cloud Account Management ACL groups, roles, and responsibilities
Permissions required for Azure Service Principal
Managing the Cloud Workspace asset details
Cloud Asset Collection table
Cloud account details
Cloud Services Catalog
Explore
Configure
Install Cloud Services Catalog
Cloud Services Catalog setup for the Day 1 configuration task
Set up Amazon Web Services on Cloud Services Catalog
Setting up Google Cloud Platform on Cloud Services Catalog
Set up Microsoft Azure Cloud on Cloud Services Catalog
Integrating GitHub Actions with Cloud-Services-Catalog
GitHub Actions Workflows by Cloud Services Catalog
Set up the GitHub Actions workflow
Run Discovery on GitHub Actions config provider
Create a catalog item from a GitHub Actions template
Provision a GitHub Actions workflow using Cloud Services Catalog
Integrating Azure DevOps and CI-CD tool
Release pipelines and Azure DevOps by Cloud Services Catalog
Set up the Microsoft Azure DevOps console
Run Discovery on Azure DevOps config provider
Order a Microsoft Azure DevOps catalog item
Integrating Ansible with Cloud Services Catalog
Set up Ansible as a Day 1 task
Run Discovery on the Ansible config provider
Order an Ansible job template
Cloud Services Catalog administration guide
Cloud Services Catalog and Terraform Connector
Permissions management for Cloud Services Catalog
Policies and permission levels on services
Use
Requesting Cloud Services
Exploring the My Stacks tab
Manage My Stacks
Work with stacks
View stack dependency
Stack activities view
Actions on stacks
Redirection to My Stacks
Exploring My Resources
Manage My Resources and resource filters
Out of Box
Amazon Web Services EC2 Linux Out Of Box Catalog items
Amazon Web Services EC2 Linux Out Of Box permissions
Amazon Web Services EC2 Microsoft Windows Out Of Box Catalog items
Amazon Web Services EC2 Windows Out Of Box permissions
Amazon Web Services DynamoDB Out Of Box Catalog Items
Amazon Web Services DynamoDB Out Of Box permissions
Amazon Web Services S3 Bucket Out Of Box Catalog items
Amazon Web Services S3 Bucket Out Of Box permissions
Google Cloud Platform (GCP) Big Query
Google Cloud Platform (GCP) Big Query Out Of Box permissions
Google Cloud Platform Cloud SQL
Google Cloud Platform Cloud SQL Out Of Box permissions
Google Cloud Platform Linux Out Of Box Catalog items
Google Cloud Platform Linux Out Of Box permissions
Google Cloud Platform Load Balancer
Google Cloud Platform Load Balancer Out Of Box permissions
Google Cloud Platform Windows Out Of Box Catalog items
CSC GCP Windows OOB permissions
Microsoft Azure Linux Out Of Box Catalog items
Microsoft Azure Windows Out Of Box Catalog items
Microsoft Azure Out Of Box permissions
Microsoft Azure Functions App Catalog items
Out Of Box Actions
Out Of Box Policies
CSC references
Domain separation and Cloud Services Catalog
GitHub Actions Permissions
Azure DevOps permissions
Ansible permissions
Stages of Azure DevOps in Release life cycle management
Workaround to known issues
Cloud Migration Assessment
Cloud Provisioning and Governance
Request the Cloud Provisioning and Governance application
Product Name Change
Day 1 setup guide for Amazon Web Services on Cloud Provisioning and Governance
Assign roles to AWS users of Cloud Provisioning and Governance
Set up a cloud account and service account for AWS
Configure a custom AWS member role
Create AWS GovCloud credentials for Cloud Provisioning and Governance
Create a service account for AWS GovCloud
Define the schedule for downloading AWS billing data
Configure the download size of AWS billing data
Add an AWS service account to the cloud account
Day 1 setup guide for Microsoft Azure Cloud on Cloud Provisioning and Governance
Set up Microsoft Azure Government Cloud on Cloud Provisioning and Governance
Assign roles to Azure users of Cloud Provisioning and Governance
Create a Microsoft Azure service principal
Store the Azure service principal credentials in the instance
Add an Azure service account
Set up a cloud account for Azure
Create Microsoft Azure credentials for billing download
Configure the download size of Microsoft Azure billing data
Day 1 setup guide for Google Cloud through Cloud Services Catalog Terraform Connector
Assign roles to Google Cloud Platform users
Specify the credentials that CSC Terraform Connector uses to access Google Cloud Platform data
Set up a cloud account and service account for Google Cloud Platform
(Optional) Add a Google Cloud Platform service account to the cloud account
Day 1 setup guide for VMware on Cloud Provisioning and Governance
Assign roles to VMware users of Cloud Provisioning and Governance
Create the credential and service account that will access your VMware data
Set up cloud accounts for VMware
Add a datacenter to a cloud account
Additional Cloud Provisioning and Governance setup on day 2
Set up an additional cloud account
Discover using Cloud Operations Workspace and Patterns
Discover datacenters on-demand
Schedule discovery of all resources in a service account
Discover all resources in a datacenter on-demand
Set capacity limit on requests
Use owner and assignment groups
Cloud Provisioning and Governance administration guide
Domain separation and Cloud Provisioning and Governance
Domain separation in Cloud Provisioning and Governance - considerations for service providers
On-board a Company
Domain admin considerations
Cloud Provisioning and Governance Recipes
Cloud accounts
Service categories discovered in AWS
Service categories discovered in Azure
Cloud Admin Portal
Resource Profiles
Create an application profile
Create a compute profile
Create a compute security group profile
Create an OS profile
Create a schedule profile
Add credentials to an image template
Add an AWS public image to Cloud Provisioning and Governance
Add an Azure public image to Cloud Provisioning and Governance
IPAM integration
Register an Infoblox server
Create an IP pool
Create a cloud subnet
Create a relationship between a VMware network and subnet
Reserve IP address for VMware vSphere
Register IP address for Azure and AWS
Delete a host record in Infoblox
Support for continuous delivery (configuration management)
Configure Ansible Tower user name and password
Create a workload provider type
Create an Ansible configuration management provider and run Discovery
Cloud Services Catalog Terraform Connector
Exploring Cloud Services Catalog Terraform Connector
Configuring Cloud Services Catalog Terraform Connector
Install Cloud Services Catalog Terraform Connector
Add support for minor or patch versions of the Terraform
Create a Terraform Open Source config provider
Create a Terraform Enterprise or Terraform Cloud config provider
Create API key for Terraform and VCS accounts
Use multiple repositories structure with Terraform Connector app
Run the IaC Discovery
Domain separation and Cloud Services Catalog Terraform Connector
Upgrading the Terraform environment
Using Cloud Services Catalog Terraform Connector
Associate the Terraform input parameters with the Cloud Provisioning and Governance catalog item
Populate the datacenter in Terraform-based catalog items
Create a catalog item from the Terraform template
Manage the Terraform template-based catalog items
Map credentials between Cloud Provisioning and Governance and Terraform
Associate environment variable with CPG resource block
Cloud Services Catalog Terraform Connector reference
Cloud Services Catalog Terraform Connector Create Config Provider form reference
Cloud Services Catalog Terraform Connector SSH Private Key Credentials form reference
Cloud Services Catalog Terraform Connector Windows Credentials form reference
Cloud Services Catalog Terraform Connector API Key Credentials form reference
Cloud Services Catalog Terraform Connector IAC Catalog Item Task form reference
Day 2 operations using Workflow Studio subflow
Credential handling
Create a response action for Cloud Provisioning and Governance
Create a cloud catalog item
Publish a blueprint as a cloud catalog item
Create a cloud template-based catalog item
Sample CloudFormation JSON to create an AWS EC2 instance
Create pre-provisioning operations
Create post-provision operations
Add pre- or post-provisioning operations with subflows
Make catalog item visible
Create a variable set for Cloud Provisioning and Governance
Manage operation attributes
Cloud Provisioning Blueprints
Build a Cloud Provisioning blueprint
Add a resource operation to the execution plan
Execute blueprint operations in parallel
Blueprint attributes
Configure a blueprint rule
Form configuration with blueprints
Add fields to a cloud catalog item order form
Control visibility default values for Cloud catalog items
Cloud catalog form configuration examples
Populate the location based on the cloud account
Remove a field from a cloud catalog form
Populate stack name with a script
Set default values for a cloud catalog form fields
Resource blocks in Cloud Provisioning and Governance
Create a custom resource block
Specify a host resource for a resource block
Specify the bindings for resource blocks
Configure endpoint operation mapping
Configure resource block input parameters
Add operation steps to a resource block
Add a resource operation step to invoke a subflow
Extend Cloud Provisioning and Governance resource blocks with an override operation
Add a resource script to a resource block
Configure a response processor
Execute response processor for subflow
Virtual server response processor example
Add Terraform Orchestration interface on a resource block
Create a resource block for Microsoft Azure Cloud
Cloud scripts and cloud script templates
Create cloud initialization script templates and a script
Map a script to an OS profile
Example: Post-provision cloud script
Response Mappings
Validate a parameter value with the AllowedPattern property
Cloud Governance
Permissions management for Cloud Governance roles
Assign a cloud permission
Policies for Cloud Provisioning
Cloud policy example
Triggers for cloud policies
Create a cloud policy
Configure a cloud policy rule
Using expressions in Cloud Provisioning and Governance
Create an action for an 'on Blueprint provision' policy
Create an action for an approval policy
Create an action for an 'on Catalog item launch' policy
Create action for 'on Catalog item request start/end'
Create an action for an 'on Lease end' policy
Create an action for an 'on Resource operation' policy
Create action for 'on Resource operation launch'
Create action for 'on Resource operation request start/end'
Create an action for an 'on Resource Limit exceeded' policy
Create an action for an 'on Task Remediation' policy
Create a policy action script
Example policy action script that tags resources
Create a cloud approval policy
Create a cloud policy group
Export or import a cloud policy
Pools and Filters for Cloud Provisioning
Create a resource pool
Bind a parameter to a resource pool
Example resource pool that limits choices to cost center
Quotas and resource order controls
Create a cloud quota definition
Resource order controls
Set up resource order controls
Use the Cloud Operations Dashboard
Use Cloud Root Cause Analysis reports
The Cloud API Trail
Cloud Provisioning and Governance dashboards and reports
Tags for cloud resources
Perform life-cycle operations on cloud resources
Pattern-based targeted discovery
Troubleshooting tools for Cloud Provisioning and Governance
The Cloud Orchestration Trail
Open the Cloud Orchestration Trail
Open cloud orchestrations
Moving Cloud Provisioning and Governance content across environments
Move a blueprint from one environment to another
Move a resource block from one environment to the other
Move a cloud API from one environment to the other
Cloud API (CAPI)
Default CAPI APIs
CAPI classes in MID Server script includes
Azure VM provisioning walkthrough
AWS VM provisioning walkthrough
Add a product to an existing provider in CAPI
Create a CI class for a virtual cloud resource
Create or extend a CAPI interface
Create a CAPI API
Cloud User Portal
Search the Cloud User Portal
Launch a stack
Viewing resource quota limits
Provisioning stacks based on quota limits
Track a stack request
Resubmit a failed stack request
Manage a stack
Manage a resource
Perform a life-cycle operation on a stack or resource
Life-cycle operations in Cloud Provisioning and Governance
Submit an incident for a stack
Using the Activities page
Track a change request
Track an incident
View cloud events
Create an SSH key
Download an SSH key
Business hour scheduling
Modify the lease for a stack
Modify business schedule operations for a stack
Manage personal and group resources
Schemas of Cloud Provisioning and Governance tables
Quick start tests for Cloud Provisioning and Governance
Cloud Configuration Governance
Exploring Cloud Configuration Governance
Install Cloud Configuration Governance
Install the CCG Content Pack
Set up Cloud Configuration Governance for AWS
Configure the trusting account for Cloud Configuration Governance and Cloud Action Library
Create an assume role configuration
Set up Cloud Configuration Governance for Microsoft Azure
Domain separation and Cloud Configuration Governance
Using Cloud Configuration Governance
Scan configuration
Create a scan configuration
Run a scan configuration
Scan run
Cloud Configuration Governance policies
Create a policy with the condition builder
Create a policy with the Integration Hub subflow
Create a policy through script
Test the policy
Create a configuration key
Create a resource collector
Create a configuration collector
Create a CI finder mapping
Create a policy set
Copy an Integration Hub subflow template
Remediation
Create a remediation catalog item
Create a remediation action
Run remediation
Cloud Configuration Governance reference
Cloud Configuration Governance dashboard
Cloud Configuration Governance roles and system properties
Cloud Configuration Governance Scan configuration form
Cloud Configuration Governance Policy form
Cloud Configuration Governance Configuration key form
Cloud Configuration Governance Resource collector form
Cloud Configuration Governance Service Account Assume Role Config form
Cloud Configuration Governance scripting reference
Cloud Configuration Governance actions reference
Cloud Action Library actions reference
Obtain Cloud permission to collect base system CCG configuration keys
AWS policies
Azure policies
Policy sets
Cloud Action Library
Exploring Cloud Action Library
Install Cloud Action Library
Set up Cloud Action Library for AWS
Set up Cloud Action Library for Microsoft Azure
Domain separation and Cloud Action Library
Cloud Action Library reference
AWS Enable EC2 Instance Monitoring action
AWS Get IAM Login Profile action
AWS List Images action
AWS Put S3 Bucket Encryption action
AWS Turn Off EC2 Instance action
Azure Turn Off Virtual Machine action
CAL - AWS List S3 Buckets action
CAL - AWS List VMs action
CAL - Azure List VMs action
CAL - Azure VM IP Metric action
CAL - Azure VM Monitoring Metric Data action
CAL - Integer Stream action
Disable AWS IAM User action
CAL - AWS Generate Credential Report subflow
CAL - AWS S3 Get Encryption subflow
CAL - Resolve Credential Alias subflow
CAL - Resolve MID subflow
CAL - AWS S3 Get ACL subflow
Cloud profiles with minimal permissions for CAL
ITOM Cloud Accelerate reference
Plugins or applications installed with ITOM Cloud Accelerate
ITOM Optimization
ITOM Optimization reference
Plugins activated with ITOM Optimization
MID Server configuration and exception handling
ITOM Visibility
Discovery
Exploring Discovery
Horizontal discovery process flow with probes and sensors
Horizontal discovery process flow with patterns
Discovery Admin Workspace
Discovery Admin Workspace Home
Discovery Admin Workspace Schedules
Discovery Admin Workspace schedule details
Discovery Admin Workspace status details
Discovery Admin Workspace Diagnostics
Discovery Admin Workspace Content 360
Discovery Admin Workspace Insights
Shazzam Insights dashboard
Tag Governance Insights dashboard
Virtual Machine Explorer dashboard
Run historical data collection for Virtual Machine Explorer
URL Discovery Insights dashboard
Discovery Admin Workspace Tuning
Discovery Admin Workspace Settings
Discovery for cloud environment
Cloud discovery solutions comparison
AWS discovery solutions comparison
Microsoft Azure discovery solutions comparison
GCP discovery solutions comparison
Cloud discovery setup using Discovery Home
Cloud discovery setup using Cloud Discovery Workspace
Create Discovery schedules for cloud resources
Create a discovery schedule in Cloud Discovery Workspace
Create an OCI Discovery schedule in Discovery Admin Workspace
Create an OpenStack Discovery schedule in Discovery Admin Workspace
Create an oVirt Discovery schedule in Discovery Admin Workspace
Discovery for AWS
AWS cloud discovery methods and use cases
AWS events-driven discovery
AWS config notifications
Scale the AWS cloud event schedulers
Create a database index for the Cloud Events table
AWS SSM discovery
Enable AWS SSM-based discovery
Configure MID Server for AWS S3 access
Configure MID Server for AWS KMS access
Enable root fallback
Configure custom user credentials
Create an AWS Discovery schedule in Discovery Admin Workspace
Discovery for Microsoft Azure Cloud
Azure cloud discovery methods and use cases
Create Azure cloud credentials
Run discovery using Service Principal
Create an Azure Discovery schedule in Discovery Admin Workspace
Microsoft Azure Alert driven discovery
Azure change processing
Enable Azure change processing
Migrate to Azure change processing
Add change processing support for an Azure resource type
Discovery for Google Cloud Platform
GCP cloud discovery methods and use cases
Configure the Google Cloud Logging service to auto-update the CMDB
Create a GCP Discovery schedule in Discovery Admin Workspace
Discovery for IBM Cloud Platform
Create an IBM Discovery schedule in Discovery Admin Workspace
Discovery for Alibaba Cloud
Create Alibaba Cloud API Credentials
Set up Alibaba Cloud service accounts
Create a Discovery schedule for Alibaba Cloud
Create an Alibaba Cloud Discovery schedule in Discovery Admin Workspace
Discovery for VMware Cloud
Configure the VMware Events service to auto-update the CMDB
Create a VMware Discovery schedule in Discovery Admin Workspace
Discovery for containerized resources
Kubernetes discovery using patterns
Container image scanning for software decomposition
Link software package information to images only
Map MID Server to container image repository
Configure a proxy bypass for specific internal or private container registries
Scan container images
Configure the SBOM generation
Download a software bill of materials (SBOM)
Container image discovery
Kubernetes discovery using Kubernetes Visibility Agent
Exploring Kubernetes Visibility Agent
Configuring Kubernetes Visibility Agent
Prepare for Kubernetes Visibility Agent deployment
Install Kubernetes Visibility Agent (KVA)
Configure the memory limit of the Informer pod
Change the full discovery frequency in Kubernetes Visibility Agent
Deactivate continuous discovery in Kubernetes Visibility Agent
Display the Kubernetes cluster version in the CMDB
Create a cmdb_ci_linux_server CI for each Kubernetes node
Retain inactive namespace CIs for audits
Define include and exclude lists of Labels and Annotations
Add custom Labels and Annotations to Kubernetes resources
Upgrade Kubernetes Visibility Agent Informers remotely
Override Informer parameters from the Instance
Enabling application service maps
Enable service maps using DaemonSet
Enable service maps using service meshes
Create application service maps
Create hybrid application service maps
Pulling additional resources from Kubernetes clusters into the CMDB
Upgrade Kubernetes Visibility Agent
Kubernetes Visibility Agent Reference
Data collected by Kubernetes Visibility Agent
Kubernetes Visibility Agent Informer status fields
Kubernetes Visibility Agent support matrix
Kubernetes Visibility Agent advanced configuration
Configuring Discovery
Request Discovery
Discovery setup
Discovery Guided Setup
Set up Discovery without Guided Setup
Discovery Quick Start
Migrate from CAPI to Patterns
Discovery properties
Discovery IP address configuration
IPAM Discovery integration
Configure auto-created Discovery schedules
Activate auto-created Discovery schedules
Domain Separation and Discovery
Configure domain-separated Discovery schedules
Microsoft Just Enough Administration (JEA) for Discovery
SNMP support for Discovery
Discovery and SCCM together
Configure for VMware Discovery
Configure an alternate port for vCenter
Configure ESXi resource pools
Discovery classifiers
Create a Discovery CI classification
Create a Discovery process classification
On classification script objects for Discovery
Create a Discovery process handler
Create an HTTP classification
Classification for IP address discovery
Modify classifiers for IP address discovery
Use Windows Remote Management for classification
Reclassify a Windows Workstation machine as a server
Discovery classification parameters
Check IP service affinity for Discovery and Orchestration
Discovery identifiers
How Discovery identifiers work
Configure Discovery identity probes
Configure Discovery identity sensors
Serial number types for identification
Discovery status
Cancel a Discovery from a Discovery Status
Discovery timelines
ECC queue for Discovery
Discovery device history
Logs for horizontal discovery
Discovery commands for probes and patterns
View Patterns commands through the Discovery Patterns module
View Patterns commands through the Command List module
Validate commands used in pattern-based discovery
View command validation task results in pattern-based discovery
Advanced Discovery configuration
gMSA configuration for Discovery
Credential-less Discovery with Nmap
Credential-less host Discovery
Credential-less Application Discovery
Nmap commands and data collected
PowerShell for Discovery and Service Mapping
Set up MID Servers to use PowerShell
PowerShell remoting for Discovery
PowerShell commands run by Discovery
MID Server parameters for PowerShell
Application Dependency Mapping (ADM) for Discovery
Discovery behaviors
Create a Discovery behavior
Set up a load balancing behavior
Examples of Discovery behavior functionalities
Access ACL-protected SNMP device
CI deletion strategies for pattern discovery
Set a deletion strategy
Configuration file tracking
Modify tracking changes in configuration files
Compare versions of CI configuration files
Set the deletion strategy for tracked configuration files
Change the source name of Discovery results
Discovery API plugin
Running process filters
Out-of-the-box process filters
Configure Discovery to use Event Framework
Optimizing Discovery load for Event Framework
Adjust the scale factor for Event Framework jobs
Configure a single queue for Cloud-based and IP-based events
Configure background worker job priority
Configure event processors to execute on specific nodes
Post-clone Discovery configuration
Sensitive data filters
Using Discovery
Running discoveries in your network
Discovery Configuration Console
Schedule a horizontal discovery
Create an IP-based Discovery schedule in Discovery Admin Workspace
File-based Discovery
Run File-based Discovery
File-based Discovery references
File-based Discovery issue resolution
Discover applications based on fingerprints
Application Fingerprints dashboard
Discover applications using application fingerprints or ITOM Content Service
Calibrate fingerprint-based discovery
Network discovery
Serverless Discovery
Create standard-discovery pattern and schedule
Create host-based pattern and schedule
Discovery probes and sensors
List of Discovery probes
CIM probe
DNS probe
Horizontal Pattern probe
PowerShell probe
Create a custom PowerShell probe
SCPRelay probe
SNMP probes
SNMP probe parameters
Load a MIB module
SNMP probe MIB modules
SSHCommand probe
SSHCommand parameters
SSHCommand path
Shell script options
Non-privileged SSH commands
Privileged SSH commands
vCenter probes and probe parameters
Windows probes and permissions
WMIRunner probe
Port probes
Shazzam probe, port probes, and protocols
Configure Shazzam probe
Discovery sensors
Discovery probe management
Create or modify a probe
Discovery probe permissions
Set probe parameters
Align versions of customized probes and sensors
Discovery multiprobes and multisensors
Example custom Discovery probe and sensor: populate a CI with text file values
Patterns and horizontal discovery
Discovery resource utilization
Discovery monitoring and issue resolution
Discovery Home page
Cloud Discovery home page in Cloud Discovery Workspace
Cloud Discovery schedules dashboard in Cloud Discovery Workspace
Discovery performance metrics
Discovery error messages
Find the cause of a sensor error message
Find the cause of a "No Sensor Defined" error message
Fix the cause of a sensor error message
Find the cause of a "Probe not found" error
Discover missing compute resources
Run Tuning checks
Edit an existing check
Resolve Cloud Discovery errors in Cloud Discovery Workspace
Discovery Platform Analytics Solutions
Cloud discovery reporting
Analytics and Reporting for Cloud Resources
Activate Analytics and Reporting for Cloud Resources
Cloud Resources dashboard
Cloud Resources Explorer
Discovery for data-center virtualization
Discovery for VMware virtualization
VMware Workstation
Discovery reference
Cloud Discovery reference
Cloud Discovery service account form reference
Edit settings form reference
Command Validation Tasks form for pattern-based discovery
Command List form for pattern-based discovery
Discovery log details
Discovery Schedule form reference
Create a new discovery schedule form reference
Discovery Admin Workspace reference
Discovery Admin Workspace support tools
Application fingerprint suggestion form
Discovery Admin Workspace data visualizations
Queue Registration form reference
Quick start test for IP Discovery
Tracked Configuration file form
Firewall Audits and Reporting
Exploring Firewall Audits and Reporting
Firewall Audits and Reporting roles and responsibilities
Configuring Firewall Audits and Reporting
Get started with Firewall Audits and Reporting
Visibility to Firewall inventory
Discover firewall policies
Customize Firewall Audits and Reporting
Archive firewall rule audit, rule requests, and audit tasks
Firewall audits
Initiate audit request
Using Firewall Audits and Reporting
Firewall rule requests
Firewall Audits and Reporting reference
Firewall Admin Workspace dashboard
Firewall Audits and Reporting calibration
Quick start test for Firewall Audits and Reporting
Certificate Inventory and Management
Exploring Certificate Inventory and Management
Certificate Inventory and Management process flow
Pre-discovery phase
Post-discovery phase
Certificate Inventory and Management roles and responsibilities
Certificate Inventory and Management Workspace
Configuring Certificate Inventory and Management
Get started with Certificate Inventory and Management
Visibility to TLS certificates
Run Certificate Discovery via port scans
Run Certificate Discovery via individual URL scans
Run IP-Based Certificate Discovery
Use bulk certificate upload
Run Certificate Discovery via certificate file import
Connect an intermediate certificate to its root certificate
Maintain Certificate chain relationships
Configure ID for Certificate Management credential
Run Certificate discovery via Certificate Authority query
Discover root certificates hosted outside your server
Customize Certificate Inventory and Management
Manual flow for certificate requests
Create new certificate requests
Create a renewal certificate request
Archive certificate tasks
Automated certificate management for TLS certificates
Use automated flow for certificate management
Set up routing policy
Routing policy details
Request new certificate
Automatically generate a Certificate Signing Request
Approve certificate tasks
Renew a certificate using automated certificate management
Revoke a certificate using automated certificate management
Certificate integrations and notifications
Integrate Event Management with Certificate Inventory and Management
Receive certificate notifications on Slack
Receive certificate notifications via email
Certificate generation through Cert-Manager Integration
Certificate Attestation for Certificate Owners
Configure a certificate attestation review
Attest or Reject Certificate Ownership by Email
Reassign Certificate Ownership
Automated Certificate Management Environment
Exploring ACME
Configuring ACME
Create the credential for the ACME Certificate Authority
Set up the routing policy for ACME
Certificate Routing Policy form
Using ACME
Request certificate using ACME manual flow
Request certificate using ACME automatic flow
Renew certificate using ACME manual flow of DNS challenge
Renew certificate using ACME automated flow of DNS challenge
Revoke certificate using ACME automated flow
ACME integration with KeyFactor EJBCA
Configure your base API URL for EJBCA ACME
Create a routing policy for EJBCA ACME certificates
Validate your EJBCA ACME base API URL
ACME reference
Certificate routing policy form table
Automated Certificate Renewal
Configuring automated certificate renewal
Configure your MID Server for automatic certificate renewal
Add the required applications and capabilities to your MID Server
Configure System Properties for automatic certificate renewal
Define the maximum retries allowed for certificate auto-renewal
Set a certificate to renew automatically
Request a new certificate and set it to auto-renew
Validate the auto-renew status of your certificate
Certificate Inventory and Management reference
Certificate Inventory and Management tables
Certificate Inventory and Management patterns
AWS Certificate Manager discovery
GCP Certificate Manager discovery
Azure Key Vault certificate discovery
Java KeyStore and Windows Certificate Store discovery
Certificate Inventory and Management terms
Certificate authorities pattern API elements and permissions
Quick start test for Certificate Inventory and Management
Discovery schedule form table
IP-Based Discovery Schedule Form Table
Setting Your IP Addresses Form and Fields Table
Requesting a new certificate form table
Service Mapping
Exploring Service Mapping
Choose method for discovering and mapping services
Service Mapping with Agent Client Collector
Service Mapping for containerized environments using KVA
CMDB-based mapping
Automated Service Suggestions
Discovery based on Predictive Intelligence
Pattern-based discovery in Service Mapping
Tag-based discovery in Service Mapping
Tag discovery for the workspace
Traffic-based discovery in Service Mapping
Discovery of application services on cloud
Service Mapping flow
Tag mapping in the workspace
About the tag-based application service form
Traversal Rules
Configuring Service Mapping
Request Service Mapping
Install Service Mapping Plus
MID Server configuration for Service Mapping
Choose MID Server selection algorithm
MID Server configuration for Service Mapping in upgraded deployments
Configure a default MID Server for Service Mapping for upgraded deployments
Prerequisites for performing top-down discovery using Service Mapping
Credentials required for host discovery
Commands requiring a privileged user
Service Mapping commands not requiring a privileged user
SNMP-based queries
Create a discovery behavior for Unix-based load balancers
Verify that Service Mapping is set up properly
Quick start tests for Service Mapping
Advanced Service Mapping configuration
Enable traffic-based discovery for CI types or specific CIs
Tag-based discovery configuration
Include CIs based on classes in tag-based discovery
Exclude CIs based on their installation status in tag-based discovery
Exclude preconfigured CI relationships in tag-based discovery
Add or edit CI relationships in tag-based discovery
Recalculate previously created application services
Fine-tune tracking changes for the change history
Data collection and discovery using Netflow
Configure onetime data import using Netflow for testing purposes
Configure data collection using Netflow
Data collection and discovery using VPC Flow Logs
Configure data collection using VPC Flow Logs
Configure Search Assistant for Windows
Modify display for CI attributes
Configure support for Windows servers with non-English OS
Upload the rctrlx.exe file to MID Servers
Fine-tune Service Mapping with MID affinity and IP reuse
Configure Service Mapping to work with the Configuration Management Database (CMDB)
Configure Agent Client Collector for use with Service Mapping
Using Service Mapping
Access the Unified Map from the Workspace
Use Automated Service Suggestions
Create an application service for unmapped servers
Map tag services in workspace
Application service mapping using classic Service Mapping
Map multiple application services suggested by classic Service Mapping
Add or remove CIs for multiple application services using connection suggestions
Add CIs to multiple application services using connection rules
Map application services using tags with classic Service Mapping
Prepare for mapping application services based on tags
Map multiple application services from a CSV file using classic Service Mapping
Prepare a CSV file for mapping your candidates
Map a single application service using classic Service Mapping
Request information about entry points for application services
Provide entry points for mapping an application service
Add or remove CIs for single application services using connection suggestions
Add CIs for single application services using connection rules
Enable traffic-based discovery for an application service
Mapping application services containing Citrix XenApp and Presentation Server
Mapping services with Microsoft Exchange Server
Tibco BusinessWorks and EMS discovery
Mapping application services containing Oracle GlassFish Servers
Mapping application services containing Oracle Tuxedo platform
Modify or update tag definitions for tag-based mapping
Remap tag-based application services to reflect tag changes
Fix application service errors in bulk
Fix errors in individual application service maps
Fix errors in individual application services using discovery messages
Skip errors to continue discovering an application service
Resolve pattern-related mapping errors
Review and approval of application service maps
Send application service maps for review
Review application service maps
Fine-tune application services to implement owner requests
Manually add CIs
Remove CIs not belonging to application services
Transfer a map segment into another application service
Link application services
Discover CIs identified as generic applications
Application service completion
Define criticality for application services
Group application services
Control user access to application services
Schedule a top-down discovery by Service Mapping
Top-down discovery schedules
Service definition transfer from one instance to another
Application service analysis and maintenance using classic Service Mapping
Application service maps in classic Service Mapping
View CI attributes in an application service map in classic Service Mapping
View CI connection attributes in an application service map in classic Service Mapping
View the change history of application services in classic Service Mapping
Compare two versions of an application service in classic Service Mapping
View dependent application services in classic Service Mapping
View contained application services in classic Service Mapping
Check CI dependencies
View the network or storage path in classic Service Mapping
View the list of CIs belonging to an application service
Convert application service maps into PDFs
Modify view for an application service map
Application service analysis and maintenance using legacy Agent Workspace
Application service maps in legacy Agent Workspace
View maps for application services in legacy Agent Workspace
View the change history of application services in legacy Agent Workspace
Modify view for an application service map in legacy Agent Workspace
AI capabilities in Service Mapping
AI Agents for Service Mapping
Activate AI Agents for Service Mapping
Service Mapping AI Agent activity list tables
Business App Mapping AI Agent confidence thresholds
Service Mapping reference
Service Mapping Workspace
Predefined traversal rules
Traversal Rules for Application Services form completion
Name suggestions for application service candidates
Application service readiness dashboard in configurable workspace
Components installed with Service Mapping Plus
Components installed with Service Mapping
Domain separation and Service Mapping
Service Mapping Recomputation
Connection Suggestions list
Entry point attributes
MID Server properties used by Service Mapping
Preconfigured CI relationships in tag-based discovery
Properties related to tag-based discovery
Keyboard shortcuts for operating Service Mapping in accessibility mode
Example definitions for service families in tag-based mapping
Traffic-based connections list
Discovery patterns used by ITOM Visibility
Available on-premise discovery patterns
Apache Cassandra database
Apache Kafka and Apache Zookeeper
Apigee Edge Enterprise edition
Avi Vantage load balancer
Cisco Firewall
Cisco Switch WAP
Citrix NetScaler SDX
Citrix Xen Hyper-V
Cloudian Storage
Cohesity storage system
Create an alias for a basic authentication credential
Create a serverless discovery schedule
ColdFusion
Couchbase Database
Dell EMC XtremIO storage array
Dell EMC Isilon
Dell PowerMax storage
Dell Data Domain storage
F5 certificate
Fortinet firewall and FortiGate VDOM REST-based
Disable SNMP-based discovery
Create an alias for the API key credential
Create a serverless discovery schedule
Fortinet Firewall SNMP-based
Gunicorn
HAProxy load balancer
HPE BladeSystem Enclosure
IBM Db2 on Linux database
IBM Db2 on Windows database
IBM Informix Dynamic Server
IBM PowerHA SystemMirror for AIX
IBM Virtualization and HMC
IBM WebSEAL
IBM WebSphere Application Server
InfiniBox
Juniper Network Firewall
Linux Pacemaker Cluster
Microsoft CA certificates
Create a serverless discovery schedule
NetApp SolidFire storage system
Network router
Network switch
Nutanix Acropolis
Create a serverless discovery schedule
Enable Nutanix v4 discovery
NVIDIA GPU
Oracle Analytics Server
Oracle Catalog
Oracle PDBs and CDBs
Oracle GLAS data collection
Download Oracle GLAS data
Oracle GoldenGate
OLVM and RHV
Oracle Listener HD
Oracle Solaris LDOM
Palo Alto Networks firewall
Pivotal Cloud Foundry
Pure Storage FlashArray
Pure Storage FlashBlade
Red Hat JBoss Fuse
Rubrik Cluster
Veritas Cluster Server
VMware NSX load balancer
Available cloud discovery patterns
Alibaba Cloud discovery
Alibaba Cloud availability zones
Alibaba Cloud cloud hardware type
Alibaba Cloud cloud OS images
Alibaba Cloud datacenters
Alibaba Cloud service accounts
Alibaba Cloud storage volume
Alibaba Cloud virtual machines
AWS discovery
Amazon API Gateways
Test AWS API Gateway and AWS Lambda patterns
Retire legacy AWS API Gateway data model CIs
Amazon API Gateway Domain Name
Amazon Cognito
Amazon DB cluster
Amazon DynamoDB
Define a Cloud REST Query
Amazon DynamoDB Cluster
Amazon EC2 Amazon EBS Snapshot
Amazon EC2 Reserved Instance
Amazon EC2 VPC Endpoint Service
Amazon EC2 VPC Peering Connection
Amazon ECS resource
Create a serverless discovery schedule
Amazon EFS
Amazon ElastiCache
Amazon ElastiCache Snapshot
Amazon MWAA Environment
Amazon RDS
Amazon RDS DB Snapshot
Amazon Redshift
Amazon Redshift Serverless Namespace
Amazon Redshift Serverless Snapshot
Amazon Redshift Serverless Workgroup
Amazon Route 53
Amazon SageMaker Training Job
Amazon S3
Amazon Timestream for InfluxDB Database Instance
AWS application ELB Service
AWS Auto Scaling groups
AWS Batch Compute Environment
AWS classic ELB Service
AWS CloudHSM HSM
AWS CloudTrail Trail
AWS datacenters
AWS DataSync Task
AWS Global Accelerator
AWS hardware type
AWS Keyspaces
AWS Kinesis
AWS Lambada
AWS MemoryDB for Redis
AWS Network Firewall
AWS OpenSearch
AWS Organizations
AWS OS image
AWS Resource Inventory
AWS Serverless Database
AWS Services
AWS Storage Gateway File Share
AWS sub account
AWS tags
AWS virtual server
Enable AWS ALB target discovery
Limit AWS discovery to datacenters with resources
GCP discovery
GCP AlloyDB for PostgreSQL
GCP BigQuery
GCP Bigtable
GCP Cloud Firestore
GCP Cloud Functions
GCP Cloud SQL
GCP Disk Types
GCP Events
GCP External IP Addresses
GCP Firebase Realtime DB
GCP Load Balancer
GCP Memorystore
GCP Networking
GCP Organization
GCP resource inventory
GCP Spanner
GCP SSH Keys
GCP Storage
GCP virtual server
IBM Cloud Platform discovery
Microsoft Azure discovery
Azure App Configuration Store
Azure App Service App Service Plan
Azure Application Gateway
Azure Application Insight Component
Azure Application Insight Data Collection Rule
Azure Application Security Group
Azure Automation Account
Azure availability sets
Azure availability zones
Azure Blob Storage
Azure Classic Load Balancer
Azure Compute Gallery Image Definition
Azure Compute Snapshot
Azure Container Registry
Azure Cosmos DB for PostgreSQL Cluster
Azure Data Explorer Cluster
Azure Data Factory
Azure Data Protection Backup Vault
Azure Databricks Workspace
Azure Datacenter discovery
Azure Dev Center
Azure Disk Encryption Set
Azure DNS zones and record sets
Azure Event Grid
Azure Event Hub Namespace
Azure Express Route Circuit
Azure File Share
Azure Firewall Network Security
Azure Functions
Azure hardware type
Azure Host
Azure Key Vault
Azure Local Network Gateway
Azure Log Analytics Workspace
Azure Logic App
Azure Managed Identity User Assigned Identity
Azure NAT Gateway
Azure Networks IP Group
Azure OS image
Azure Private DNS Zone
Azure Private Link Private Endpoint
Azure Recovery Services Vault
Azure Recovery Services Vault Backup Item
Azure resource inventory
Azure Service Bus Namespace
Azure Service Bus Queue
Azure Service Bus Topic
Azure Service Endpoint Policy
Azure Subscriptions Discovery For Management Group
Azure virtual machine
Exclude temporary Azure Databricks virtual machines
Azure Virtual Machine Scale Sets (VMSS) Instance
Azure Virtual Network Gateway Connection
Azure Web Application Firewall Policy
OCI discovery
OpenStack resource discovery
Configuring Pattern Designer and related applications
Check which plugin contains a required pattern
Install Discovery and Service Mapping Patterns
Install Visibility Content
Password2 encryption for patterns
Create CI types for Service Mapping and Discovery
Create entry point types for Service Mapping
Create or customize patterns
Discover related items together with the main CI
Enhance patterns without changing their identification sections
Fine-tune patterns using traffic-based discovery
Finalize a pattern
Copy patterns from one instance to another
Choose the pattern version
Compare pattern versions
Activate a disabled pattern
Enable Cloud Hardware table
Enable Cloud OS Image table
Discover datacenters only for new cloud accounts
Improved query performance with direct field population in CI tables
Enable direct field population for query performance
AI Agent Topology Mapping
Explore
Configure
Install AI Agent Topology Mapping
Reference
Amazon Bedrock
Microsoft Foundry (Classic)
ITOM Content Service
ITOM Content Service use case
Install ITOM Content Service
Share data on ITOM Content Service
Enable discovery with ITOM Content Service
Discover installed software data with ITOM Content Service
ITOM Content Service reference
Tag Governance
Exploring Tag Governance
Discovery's contribution to Tag Governance
View Tag Governance metrics
Tag Categorization
Configuring Tag Governance
Install Tag Governance
Using Tag Governance
Establishing Tag Governance policies
Configure a tag policy for Tag Governance
Configure remediation policies on tag audit findings
Preview and remediate tag audit failures
Performing real-time updates to tags for cloud resources
Modify tag category information
Add or delete tag categories
Set priority for tag category definitions
Add or delete tag keys
Tag Governance reference
Domain separation and Tag Governance
Tag policies and remediation for AWS
Tag Policies form
Tag Remediation Key form
Components in Tag Governance
Cloud Discovery Workspace
Install Cloud Discovery Workspace
Cloud Discovery Workspace dashboard
Configure workspace in UI Builder
Kubernetes Explorer
Dependency Views map
Cloud License Estimator
Exploring Cloud License Estimator
Configure Cloud License Estimator
Configure Azure Credentials for Cloud License Estimator
Configure AWS credentials for CLE
Generate Cloud License Estimator Reports
ITOM Infra Services Workspace
Explore ITOM Infra Services Workspace
Configure ITOM Infra Services Workspace
Use ITOM Infra Services Workspace
MID Server Workspace
Use the Agent Client Collector (ACC) admin workspace
ITOM Visibility reference
Data collected by ITOM Visibility
Detailed information on products discovered by ITOM Visibility
Cloud resource discovery references
Data collected for AWS
Data collected for Azure
Data collected for GCP
Data collected for IBM
Data collected for VMware
Operating systems discovery
AIX server
Apache HBase instance
HP-UX
Hyper-V
Red Hat JBoss server
Legacy: JBoss probes and sensors
Linux
Linux Red Hat cluster
Omit network adapter secondary IP addresses
Netware
Mac (OS/X)
Solaris
Discovery for VMware vCenter
Discovery for VMware virtual machines
Windows
Windows server cluster
z/OS
OS-level virtualization discovery
Docker virtualization
Software discovery
Active Directory Domain Controller
Adobe JRun
Apache web server
Application Mapping for UNIX
Using the lsof Command
Citrix License Server and Delivery Controller
Clustered applications on Windows
Discovery with Software Asset Management
Configure a CI to display Software Asset Management data
Microsoft Exchange CAS
Exchange Hub Transport Servers
Exchange MailBox
General software package
GlassFish Server
HP Operations Manager
HP Service Manager
IBM App Connect Enterprise and HTTP listener
IBM MQ
Microsoft IIS server
Microsoft SharePoint
NGINX web server
Oracle Tuxedo
Puppet automation software
Add the must_sudo parameter to the Puppet probe
SAP products
SQL Server Analysis Services
Microsoft SQL Server Integration Services
Sun Java Enterprise System
Tomcat server
WebLogic application server
Add sudo access for the Weblogic - Find config.xml probe
Identifying Windows WebLogic application servers
IBM WebSphere server using probes
Database discovery
Database catalog
DBA report
Microsoft SQL Server and Cluster
MySQL
MongoDB
PostgreSQL
Oracle database
SAP Sybase ASE
Network device discovery
Load balancers
A10
Cisco ACE
Cisco GSS
Cisco CSS
Citrix NetScaler
F5 BIG-IP
Create a serverless schedule for REST OAuth 2.0 discovery
HAProxy using probes
Enable HAProxy with probes
NGINX
Radware Alteon
Radware-appDirector
Load balancer fields and probes
Layer 2 connection
TCP connection
IP address
IP network
Network printer
Network switch and router
Turn off collection of port data for SNMP network devices
IP service and daemon
Uninterruptible power supply
IBM WebSphere DataPower
Cisco UCS
Dell Remote Assistant Card
HTTP device
Run discovery through HTTP/HTTPS REST calls
Storage discovery
Configure discovery of hosts with attached storage
Configure Discovery for UNIX or Linux hosts
Configure Discovery for Windows hosts
Storage discovery via a host
Storage Discovery via SMI-S and CIM
Storage area network
How CIM Discovery works
Configure SMI-S Provider
Data collected by Discovery
Veritas Volume Manager on Linux
NetApp Server and Cluster
Disable SNMP-based discovery
Manage large storage payloads in Linux and Solaris
Storage discovery examples
ITOM Visibility and CSDM reference
ITOM Visibility and CMDB tables
ITOM Visibility use case
ITOM Visibility considerations for CSDM framework
Run options for discovery schedules
Plugins or applications installed with ITOM Visibility
ITOM AIOps
ITOM AIOps use case
Event Management
Exploring Event Management
Event Management process flow
Event Management architecture
Configuring Event Management
Request Event Management
Install Event Management
Enhance Event Management performance
Event Management setup
Event Management during a platform upgrade
MID Web Server
Configure the MID Web Server extension
Configure a secure MID Web Server extension
Configure key-based MID Web Server authentication
Configure MID Web Server API key authentication
MID Web Server and agent mTLS Authentication
Create keys and certificates
Set up the MID Web Server
Connect the agent to the MID Web Server using TLS
Configure mTLS authentication for a MID Web Server
Connect the agent to the MID Server using mTLS
Event Management configuration preferences
Domain separation and Event Management
Configure domain separation
Event Management Integrations
Connector domain personalization
Domain mapping for pull connectors
Domain mapping for push connectors
Configure Event Management connectors
Create a custom pull connector
Configure a pull connector
Configure a default MID Server for connectors
Configure the Dynatrace metrics connector instance
Configure the Datadog metrics connector instance
Configure the Kafka metrics connector instance
Configure the Nagios metrics connector instance
Configure the Zabbix metrics connector instance
Configure the SolarWinds metrics connector instance
Configure event collection from HP OMi
Configure event collection from HPOM
Configure event collection from Hyperic
Configure event collection from IBM Netcool
Configure event collection from an Icinga2 connector
Configure event collection from Logicmonitor
Configure event collection from NNMi
Configure event collection from NagiosXI
Create Nagios XI server credentials
Configure event collection from OBM
Configure OP5 or OP5_v2 connector
Configure Opsview_v2 connector
Configure PRTG connector
Apache Kafka Consumer Connector
Configure the Apache Kafka Consumer connector
Map Kafka message payload attributes to alert fields
Configure SAP Solution Manager connector
Enable SAP connector configurations
Use the SAP Solution Manager Pull connector
Use the SAP Solution Manager Push connector
SAP Solution Manager setup configurations
Configure RFC in SAP Solution Manager
Configure SAP to forward alerts to your BADI
Configure the alert inbox in SAP Solution Manager
View alerts in the SAP Solution Manager inbox
View and update your SAP Solution Manager certificate
View the SAP interface log
SAP Solution Manager transaction codes
Configure alert collection from SCOM
Configure the SCOM connector instance
Limit collected SCOM alerts to specific SCOM groups
SCOM metric event rules
Configure event collection from SolarWinds monitor
Create SolarWinds monitor credentials
Configure event collection from vCenter
Configure event collection from vRealize
Create vRealize credentials
Configure event collection from Zabbix server
Create Zabbix server credentials
Configure a push connector
Configure ServiceNow Cloud Observability event collection
Configure MID Server push listener
Pushing events to the MID Server using web service API
Pushing events to the instance using web service API
Configure the MID WebService Event Collector Context
Event collection from custom payloads
Integrate with push connectors
Use legacy listener transform scripts
Integrate AWS platform as a data source
Integrate AWS with REST API key token
Integrate Azure Monitor as an authenticated data source
Integrate Azure Monitor with basic authentication
Integrate Azure with REST API key token
Integrate Azure Monitor with OAuth authentication
Configure Azure Monitor Bi-directional connector
Event collection from Microsoft Azure Monitor
Event collection from BMC TrueSight and BMC TrueSight_v2
Integrate Dynatrace platform events
Integrate Dynatrace with basic authentication
Integrate Dynatrace with OAuth authentication
Integrate New Relic platform events
Integrate New Relic with REST API key token
Integrate Catchpoint events
Integrate Datadog platform events
Integrate Datadog with basic authentication
Integrate Datadog with OAuth authentication
Integrate Google Cloud Platform (GCP) events
Event collection from Google Cloud Platform (GCP)
Integrate Grafana events
Integrate Grafana with REST API key token
Integrate Honeycomb events
Integrate Instana events
Integrate ServiceNow Cloud Observability Events
Integrate Logicmonitor events
Event collection from Logicmonitor
Integrate Oracle Cloud Infrastructure alarms
Integrate Prometheus events
Integrate Sentry events
Integrate Scout APM events
Integrate Sumo Logic events
Integrate Sumo Logic with REST API key token
Integrate ThousandEyes platform events
Integrate ThousandEyes with basic authentication
Integrate ThousandEyes with REST API key token
Integrate ThousandEyes with OAuth authentication
Integrate Panopta as a data source
Integrate Event Integration (EIF) format event connector
EIF events warning severity
Create a push connector configuration parameter
Configure a push connector instance
Configure event collection for SNMP traps
Configure the SNMP traps listener to receive OEM traps
Configure SNMP Trap collection for high availability
Configure message keys to spread SNMP object identifiers
Configure event collection from email
Event forwarding
Set up event forwarding
Periodically run an event forwarding job
Create basic auth server credentials
Processing Events
View events
Team-based integrations
Event rules
Create or edit an event rule
Use event input information
Filter the events that an event rule applies to
Events without matching rules
View event rules
Define event rules to modify alerts
Set suppression threshold
Binding alerts to CIs
Binding process flow
Binding alerts to a specific host CI (default binding)
Overriding default binding
Bind host CIs using CI field matching
Bind alerts to a specific device
Bind alerts to a specific process
Bind non-host CIs using CI field matching
Bind CIs using CI field matching and handling column name differences
Bind alerts to CIs using CI identification
Example: Binding alerts to non-host CIs
Example: Bind alerts to CIs using dynamic CI types
Event grouping patterns
Refresh event rules
View rules for an event
Simulate event processing
Event field mapping configuration
Create event field mappings
Create event field mappings with advanced mapping script
Event identifiers
Alert tags
Event field format for event collection
Custom alert fields
Testing and sending events
View event processing statistics
Enable event stats processing
Configure statistics processing period
Manage and monitor alerts
Alert management rules for resolving alerts
Create an alert management rule
Subflows in the base system
Create a custom subflow for alerts
Alert executions information
View alert execution information
Migrate alert action rule
Alert grouping and response sync
Configure alert remediation actions
CI Remediation
Create or edit CI remediation
View remediation tasks
How alerts work with CIs in maintenance
SLAs for application services and CIs
Create an SLA configuration for CIs
Limit the records for the SLA configuration filter
Create an SLA definition for a CI or application service
Alert lifecycle configuration
Configure the alert active interval
Configure alert flapping
Alert priority
Alert assignment groups for teams
Alert group precedence setup
Configuring Express List views for users and user groups
Create a predefined Express List view for users
Assign users and groups
Alert impact calculation
Understand Service Maps
View the impact tree
Adjust impact rules for a CI
View an alert impact on CIs in a service map
Create an infrastructure relationship for related CIs
View impact of child service on parent service
Add CMDB tables or classes for impact calculation
Remove CMDB tables or classes from impact calculation
Add application services for impact calculation
Remove application services from impact calculation
Probable Root Cause Analysis (RCA)
Customize RCA settings
Alert similarity
Find similar alerts
Similarity solutions
Create similarity solution
View solution training progress
Review similarity examples
Activate solution version
Self-health monitors for Event Management
Start or stop self-health monitoring
Configure the Event Management - Insert Health Monitor scheduled job
Monitor self-health with domain separation
Configure a self-health monitor
Create custom health monitor
View self-health app services map
Create maintenance rules
Resolve an incident related to an alert
Close an alert
Reopen an alert
Alert insight properties
Rotate event and alert table for cleanup
Modify event table rotation
Purge impact status and alert history
Clean alert history and impact status tables
Alert table clean up
Alert grouping
Alert grouping and use cases
Scheduled jobs and parameters for alert grouping
Configure scheduled job-based alert grouping
Run multiple scheduled jobs for alert grouping
Configure alert correlation logic order
Configure filters for automatic alert groups
Apply alert group filters to aggregated groups
Alert grouping types and creation methods
Log analytics alert grouping
Rule-based alert grouping
Create an alert correlation rule
Automated alert grouping
Understanding pattern identifiers
Configure pattern based alert grouping
Manage grouping pattern attributes
Learned patterns report
Exclude CI-based patterns
Restore excluded patterns
Network traffic based alert grouping
Enable network traffic-based alert grouping
Disable network traffic-based alert grouping
Follow up on work notes and review service candidate
Mixed alert grouping
CMDB based alert grouping
Use cases for CMDB based alert grouping
CMDB alert grouping — properties and functionality
View the Dependency map for CMDB alerts
Add a CI relationship to CMDB Group CI Relations
Delete a CI relationship from CMDB Group CI Relations
Tag cluster alert grouping
Create alert clustering tags
Create an alert clustering definition
Activate a predefined alert clustering definition
Assign tag to alert grouping
Text-based alert grouping
Verify text-based clustering solution
Manual alert grouping
Create alert group manually
Add secondary alert manually to an existing alert group
Remove an alert from an alert group
Configure grouping worknotes types
Application services in Event Management
Create application service manually
Convert manual services to application services
Convert manual services to application services using API
Configure CIs as manual cluster
Configure a manual cluster
Modify a manual cluster
Create an alert query
Create an application service group
Assign a role to a service group
Activate and configure Service Mapping for top-down discovery
Configure email for severity changes
Configure contextual colors and icons
View Event Management license usage
Using Event Management
View alert information
Priority group
Alert execution information
View alerts in the flapping state
View all alerts by the maintenance status
In-alert collaboration
Create incident or security incident from an alert
Place an alert into maintenance
Alert insight information
Apply a quick response in an alert
Monitor service health
View discovered service history
Monitor alerts for an application services
View monitored services
Use the Overview dashboard
Launch web application from alert
Event Management Operator Tutorial
Alert overview
Application services
Operator environment
Operator responsibilities
Operator phase 1: Analyze and acknowledge an alert
Operator phase 2: Triage an alert
Run a remediation workflow on an alert
Launch a web application from an alert
Associate a knowledge base article with an alert
Put an alert into maintenance
Operator phase 3: Close an alert
Advanced operator responsibilities
Customize your alert list view
Work with flapping alerts
Handle alerts while CIs are in maintenance
Adjust alert impact while triaging an alert
Event Management reference
Components installed with Event Management
Event Management Platform Analytics Solutions
Customize Platform Analytics elements
ML solutions
Performance Analytics Edit Widget dialog box
MID Web Server extension form
Tag-based alert grouping form
List of predefined alert grouping tags
Tag-based alert grouping definition form
List of predefined tag-based alert grouping definitions
Domain metadata properties
Connector domain metadata
Dynatrace connector instance form
Dynatrace connector instance value parameters
Datadog connector instance form
Datadog connector instance value parameters
Kafka connector instance form
Kafka connector instance value parameters
Push connector instance form
Nagios connector instance value parameters
Nagios connector instance form
Zabbix connector instance form
Zabbix connector instance value parameters
SCOM connector instance form
Solarwinds connector instance form
Solarwinds connector instance value parameters
Event forwarding properties
Team-based integration properties
Alert Query form
Alert correlation rule form
Health Log Analytics
Exploring
Health Log Analytics architecture
How Health Log Analytics generates alerts
Types of anomalous behavior
Types of generated alerts
Configuring
Install HLA
Set up HLA on your instance
Set up integrations from Integrations Launchpad
Amazon CloudWatch
Amazon S3
Apache Kafka
Amazon Data Firehose (MID-less)
Cribl
Set up Cribl integration auth credentials
Edge Delta REST
Edge Delta TCP
Elasticsearch
GCP PubSub
Microsoft Azure Event Hubs
Microsoft Azure Event Hubs (MID-less)
Microsoft Azure Log Analytics
MID Server
REST API
ServiceNow System Logs Retriever
Splunk Poller
Splunk TCP
Splunk UDP
TCP
UDP
Vector Agent
Log data flow monitoring and configuration optimization
Review streaming data and adjust integration settings
Mapping logs for contextual alerts
Map logs for context
Activate a draft integration
Edit an installed integration
Deactivate an integration
Set up data inputs using guided setup
Set up data inputs manually
Manual data input configuration
Amazon CloudWatch
Amazon S3
Apache Kafka
Cribl
Edge Delta
Elasticsearch
GCP PubSub
Microsoft Azure Event Hubs
Microsoft Azure Log Analytics
MID Server
REST API
Rsyslog, Filebeat, or Winlogbeat
ServiceNow Log Export
ServiceNow System Logs Retriever
Splunk
Splunk Polling
TCP
UDP
Vector Agent
Identify and resolve a log streaming issue
Additional data input setup tasks
Add a timestamp format
Add a source type manually
Configure source type capabilities
Verify your log sources
Delete a log source
Review properties extracted from a source type
Review patterns extracted from a source type
Modify a data input configuration
Advanced manual data input configuration
Amazon CloudWatch
Amazon S3
Apache Kafka
Beats
Elasticsearch
Microsoft Azure Event Hubs
Microsoft Azure Log Analytics
MID Server
Rsyslog, Splunk, or TCP
Stop or restart a data input
Edit raw log data before processing
Log data auto-mapping and mapping
Map raw log data
View the relationships between source types and log sources
Header properties detection
Extract specific log data
Stop extraction of unneeded log data
Source type structure adjustment
Refine the source type structure
Content packs for quicker time to value
Activate a content pack
Migrating a data input configuration
Export a data input configuration
Import a data input configuration
Export source types to an update set
Export source types by log source
Import source types to a target instance
Check gRPC and network connectivity on the MID Server
Administer HLA
Configure system properties for a single log source
Configure global system properties
Enable or disable system features
Receive alert notification in Slack or Microsoft Teams channels
Set up alert notifications in channels
Set up alert notifications in a Microsoft Teams channel
Storage space for log retention
Modify the log source retention period
Scale HLA to stream logs at a higher rate
Submit a scale request
Enrich the CMDB with host data from logs
Add log-based CIs to the CMDB
Analyzing and resolving alerts
Start remediation of a Log Analytics alert
Review logs surrounding the anomaly
Analyze log lines around the anomaly
Find correlations between alerts
Add a log correlator to find related alerts
Exclude a source from a log correlator
Review alert-related logs on the Log Viewer
View log data for an alert
Define, save, and share a log data search
Use or modify a saved log data search
Filter search results
Customize the Log Viewer table
Add a KB article to an alert
Use Case: Proactive monitoring of your ServiceNow instance
Controlling alert generation, prioritization, and anomaly detection
Use alert rules to control when HLA generates alerts
Add a Log Analytics alert rule
Change a Log Analytics alert rule
Delete a Log Analytics alert rule
Assign higher or lower significance to an alert
Mark an alert as significant
Mute an unimportant alert
View the list of muted metrics
Restore normal importance to an alert metric
Influence anomaly detection with lexical keywords
Add, edit, or delete lexical keywords
View the lexical keywords that generate alerts
Reduce noise with advanced log alert filters
Create advanced log alert filters
Viewing system features and health alerts
View system features settings
View system health alerts on the service map
Visualize the impact of system health issues on the service
Analytics and Reporting in Health Log Analytics
Platform Analytics Solutions for HLA
Activate the Platform Analytics Solution
Configure the Platform Analytics Solution
Health Log Analytics Overview dashboard
Health Log Analytics reference
Components installed with HLA
Supported data inputs for HLA
General guidelines for streaming data to HLA
MID Server proxy preconditions for streaming logs to HLA
Configuration preferences
System health notifications
Self-health checks, notifications, proposed actions
Language support
Domain separation and HLA
JavaScript function test outcome fields
Severity mapping
Integration configuration field descriptions
Amazon CloudWatch
Amazon S3
Apache Kafka
Amazon Data Firehose
Cribl
Edge Delta REST
Edge Delta TCP
Elasticsearch
GCP PubSub
Microsoft Azure Event Hubs
Microsoft Azure Log Analytics
MID Server
REST API
ServiceNow System Logs Retriever
Splunk Poller
Splunk TCP
Splunk UDP
TCP
UDP
Vector Agent
Data input configuration field descriptions
Amazon CloudWatch data input configuration fields
Amazon S3 data input configuration fields
Apache Kafka data input configuration fields
Kafka SSL credentials fields
Cribl data input configuration fields
Edge Delta data input configuration fields
Elasticsearch data input configuration fields
GCP PubSub data input configuration fields
Microsoft Azure Event Hubs data input configuration fields
Microsoft Azure Log Analytics data input configuration fields
MID Server data input configuration fields
REST API data input configuration fields
Rsyslog, Filebeat, or Winlogbeat data input configuration fields
ServiceNow Log Export data input configuration fields
ServiceNow System Logs Retriever data input configuration fields
Splunk data input configuration fields
Splunk Polling data input configuration fields
TCP data input configuration fields
UDP data input configuration fields
Vector Agent data input configuration fields
Information on the alert Overview tab
Overview tab for a Component-based alert
Overview tab for a Log Analytics group
Log Analytics alerts on the Alerts in group tab
Overview tab for a Log Analytics alert
Information on the Alert Insight Similar Alerts tab
Surrounding logs tab fields
Log Viewer table fields
Log correlators form fields
Log-based CI candidates fields
Service Reliability Management
Exploring Service Reliability Management
Get started with Service Reliability Management
SRM Home page
SRM interface
Search, filters, lists, forms, and guides
Export list information to a file
Manually create SRM tags
SRM incidents
Service Operations Workspace setup
Configuring Service Reliability Management
Install SRM
Assign an administrator to SRM
Activate teams and services
Customize service approval settings
Customize team approval settings
Configure error budget actions
Approve a change request
Configure fields for escalation triggers
Configure Twilio to send notifications in SRM
Install the Alert Automation application
Using Service Reliability Management
Working with SRM services
Add a service
Edit service details
Remove a service
Working with integrations
Working with SRM teams
Add an SRM team
Manage your SRM team details
Add team members to SRM
Manage or add a service to your SRM team
Create an on-call schedule
Set on-call team preferences in SRM
Set up escalation policies for your team in SRM
Create an escalation trigger
Working with SRM reliability tasks
Working with alerts in SRM
Manually create an SRM alert
Working with incidents in SRM
Manually create an SRM incident
Reassign an SRM incident
Update the priority of an SRM incident
Add a service to an SRM incident
Add resolution code and notes to an SRM incident
Copy an SRM incident
Resolve an SRM incident
Cancel an SRM incident
Close an SRM incident
Reopen an SRM incident
Manually create an SRM change task
Service Reliability Management reference
SRM roles and responsibilities
Create team form
Create a shift form in Service Reliability Management
Add service form
Edit service details form
Set up escalation policies form in SRM
Domain separation and SRM
Create change request forms
SRM incident states
SRM alert states
SRM change request states
CMDB service classes
Troubleshoot SRM
ITOM Mobile Agent
Exploring ITOM Mobile Agent
Configuring ITOM Mobile Agent
Install ITOM Mobile Agent
Download the ServiceNow Agent app
Log in to ITOM Mobile Agent
Configure alert notification conditions
Customize alert email recipients
Customizing other mobile settings
Using ITOM Mobile Agent
Work with alerts in ITOM mobile
Managing incidents on mobile
Working with On-Call Scheduling on mobile
Working with tasks on mobile
ITOM Mobile Agent reference
Service Level Objective Management
Exploring SLO Management
Working with reliability metrics
Using SLO Management
Activate SLO-based change approval decisions
Create a notification destination
Create SLOs, SLIs, and error budget policies
Edit a reliability metric
View SRM reliability metrics
Generating service level objectives
Manage SLO creator agent settings
View generated SLOs in SRM
SLO Management reference
Add an error budget policy form
Create SLO form
Create SLI form
Notifications for breached error budgets
Visualizations in the Service reliability dashboard
Service Observability
Exploring Service Observability
Configuring Service Observability
Install Service Observability
Activate teams and services
Connect a data source
Create and manage mappings
Customize dashboard templates
Edit observability chart data
Edit ServiceNow chart data
Add MetricBase chart data
Add Health Log Analytics data
Add Splunk Enterprise chart data
Use synthetic monitoring with Service Observability
Create a synthetic monitor to test a service
Add synthetic monitor results to a Service Observability dashboard
Monitoring and investigating
View overall service health
View service health metrics
Service Observability reference
Components installed with Service Observability
Domain separation and Service Observability
Observability vendor entity mappings
Advanced query support for AWS and Azure
Template variables
Service Observability templates
Amazon CloudWatch templates
Overview tab
Observability tab
AppDynamics templates
Overview tab
Observability tab
Azure Monitor templates
Overview tab
Observability tab
Cisco Thousand Eyes templates
Cisco ThousandEyes Observability tab
Datadog templates
Overview tab
Observability tab
Dynatrace templates
Overview tab
Observability tab
New Relic templates
Overview tab
Observability tab
Prometheus templates
Overview tab
Observability tab
SolarWinds templates
Overview tab
Observability tab
Splunk Observability templates
Overview tab
Observability tab
Zabbix templates
Overview tab
Observability tab
Data mapping form
Chart error states
Service Operations Workspace for ITOM
Exploring SOW for ITOM
Service Operations Workspace for ITOM user interface
Configuring SOW for ITOM
Install SOW for ITOM application
ITOM AIOps configuration center
Customize the SOW for ITOM home page
Modify the greeting text on the landing page
Modify the first-level cards in the Service Operations Workspace for ITOM Overview section
Create a copy of the Service Operations Workspace for ITOM landing page
Open your configurable workspace experience in UI Builder
Redirect to the Service Operations Workspace home page
Open your Configurable Workspace experience in UI Builder
Service Operations Workspace
View application service health information in Service Operations Workspace
Create a user view in Service Operations Workspace
Delete a user view in Service Operations Workspace
View application service details in Service Operations Workspace
View primary alerts associated with a service
Create a list in Service Operations Workspace for ITOM
Rename a list in Service Operations Workspace for ITOM
Reorder list in Service Operations Workspace for ITOM
Delete a list in Service Operations Workspace for ITOM
View unified service map and the impact paths in Service Operations Workspace
Enable and disable live updates for alert lists
Configure alert metrics
View CI health in Metric Explorer
View alert metric trends in Service Operations Workspace
On-call scheduling in SOW for ITOM
Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM
Using SOW for ITOM
Integrations Launchpad in Service Operations Workspace for ITOM
Configure an event pull connector
Configure an event push connector
Configure an event custom connector
Configure Solarwinds metric pull connector
Configure Dynatrace metric pull connector
Configure Datadog metric pull connector
Review integration and configuration health
Activate integration
Deactivate integration
Delete integration
Express List in SOW for ITOM
Express List keyboard shortcuts
Roles used by Express List
Alerts in Service Operations Workspace
Assign alerts in Express List
Identify an assigned Express List view
Add or modify Express List columns
Add custom fields to the Express List preview panel
Acknowledge viewed alerts in Express List
Monitor incoming alerts
Close an alert in Express List
Create an incident from an alert in Express List
Mute a CI's alerts in Express List
Place an alert in the Maintenance state
Place an alert in the Acknowledged state
Respond to an alert in Express List
Run response actions on multiple alerts
View metrics for an alert
View details about the impact and cause of an alert in Express List
View anomaly alert metric data
View Log Analytics anomaly alert charts
View data on impacted services on the preview panel in Express List
Hide closed alerts in Express List
Generating case from an alert
Remove alerts from an alert group in Express List
Viewing links between alerts in alert groups in Express List
Viewing alert links in tag-based groups
Viewing alert links in rules-based groups
Viewing alert links in CMDB-based groups
Viewing alert links in network traffic-based groups
Viewing alert links in log analytics-based groups
Viewing alert links in mixed alert groups
View links between alerts in a group in Express List
Explore chronological alert data for an alert group
View a timeline of the alerts in an alert group
Find alert records in Express List using text search
Run actions to resolve alert issues in Service Operations Workspace for ITOM
Launch a web application for an alert in Service Operations Workspace for ITOM
Filtering the alert display in the Express List pane
Filter the Express List display using attributes
Filter the Express List display by adding or removing fields
Categorize alerts displayed in Express List
Filter out or show matching alerts
Save a custom filter in Express List
Using agentic and generative AI in Express List
View an alert analysis by Now Assist in Express List
Viewing an alert group analysis by Now Assist in Express List
View an alert group analysis by Now Assist in Express List
Update an alert description in Express List based on a Now Assist analysis summary
Create an incident with Now Assist in Express List
Dependency View maps
View configuration item data in the preview panel
View the Dependency View map from the Alert actions list
View the Dependency view map from the alert record
View the Dependency View map from the Quick Response menu.
Alert automation in SOW for ITOM
Create Ignore automation
Create Enrich automation
Extracting and composing alert fields
Set additional info fields to match CI attribute format
Create Group automation
Create Respond automation
Delete an automation
AIOps Dashboards in SOW for ITOM
AIOps 360 overview dashboard
AIOps Value Realization dashboard
Event and Alert dashboard
Agent Health dashboard
HLA Operational dashboard
Data visualization in ITOM
Create a funnel visualization
Table data options for funnel visualizations
Indicator data options for funnel visualizations
Log Analytics in SOW for ITOM
Start remediation of a Log Analytics alert
Overview tab for a Component-based alert
Overview tab for a Log Analytics group
View the Log Analytics alerts in a Log Analytics group in Health Log Analytics
Overview tab for a Log Analytics alert
Review logs that surround the anomaly
Analyze log lines around an anomaly
Review alert-related logs on the Log Viewer
View log data for an alert
Define, save, and share a log data search
Use or modify a saved log data search
Filter search results
Customize the Log Viewer table
Adding, changing, or deleting Log Analytics alert rules
Add a Log Analytics alert rule
Change a Log Analytics alert rule
Delete a Log Analytics alert rule
Assigning higher or lower significance to an alert
Mark an alert as significant
Mute an unimportant alert
Decrease sensitivity to similar anomalies
Restore normal importance to an alert metric
Dashboards for real-time visualization of log data
Create log data dashboards and visualizations
Monitor visualized log data on a predefined dashboard
Add a KB article to an alert
Service Operations Workspace for ITOM reference
Components installed with AIOps Experience
Attributes in Express List Link View
Alert field mapping on the Respond page
Outbound webhook parameters
Application service details page
Create list fields
Metrics View Configuration form fields
Integration and configuration health event fields
Dynatrace advanced settings fields
Pull connector fields
Synthetic monitoring
Exploring synthetic monitoring
Configuring synthetic monitoring
Install synthetic monitoring
Create synthetic monitoring locations
Create and edit a synthetic monitor
Manage synthetic monitors
Create synthetic monitors from incidents
Import synthetic monitors using API
Use APIs to create synthetic monitors from Postman
Use APIs to create synthetic monitor from terminal
Convert CSV file to JSON format
Identifying system issues with synthetic monitoring
View aggregate monitor information
View a monitor's test results
View test details
View alerts for a synthetic monitor
Synthetic monitoring reference
Components installed with synthetic monitoring
Synthetic monitoring properties
Domain separation and synthetic monitoring
Troubleshoot synthetic monitors
Upgrade issues
OAuth issues
Impacted Service not appearing in alerts
Bulk monitor import issues
Synthetic monitoring Landing Page
Details page of a synthetic monitor
JSON file format
CSV file format
Example of bulk monitors using CSV file
Applying the CSDM guidelines to ITOM AIOps
ITOM AIOps considerations for CSDM framework
CMDB tables managed by ITOM
Plugins or applications installed with ITOM AIOps
Agent Client Collector
Preparing for ACC implementation
ACC planning checklist
ACC deployment checklist
Exploring ACC Framework
ACC-F use case
ACC architecture
Domain separation and ACC
Optimization use case
Compliance use case
ACC plugins
Secure parameters in ACC
ACC logs
Operating system and application monitoring using ACC
Configure ACC Apache HTTP server monitoring
Configure ACC Apache Tomcat monitoring
Monitor HTTP points
Agent-based data flow
ACC-M use case
Windows event log monitoring
How ACC-VC works
ACC deployment - servers
Configuring ACC with a MID Server
Configure an ACC with a MID Server using a single-line command
Configure the websocket server on the MID Server
Configure a websocket endpoint
Configure the frequency of updating the agent MID Server list
Enable ACC monitoring on the MID Server
Automatic MID Server selection
Enable automatic MID Server selection
Configure the Agent Client Collector capabilities for MID Servers
Configure automatic MID selection based on ACC capabilities
ACC installation
ACC system requirements
Configuring ACC for mass deployment
Enable the ACC load balancer
Upgrade an agent in an instance
Upgrade multiple agents in an instance
Perform high-volume ACC upgrade
Repeat high-volume upgrade for failed agents
Configure proxies when performing MID-less upgrade using a Content Delivery Network (CDN)
Restart an agent manually
ACC installation on a Linux system
Install ACC on a Linux system
Validate Linux installation
Upgrade ACC on a Linux system
Uninstall ACC from a Linux system manually
Perform a single-line ACC installation on Linux
Upgrade the ACC manually on a Linux system
Uninstall ACC from a Linux system using a single-line command
ACC installation on a Windows machine
Install ACC on a Windows machine manually
Upgrade the Agent Client Collector manually on a Windows system
Uninstall the Agent Client Collector manually from a Windows machine
Install ACC on a Windows machine using silent installation
Uninstall using a single-line command
Create and edit ACC plugins
Secure a custom plugin with a certificate
Optimize distribution of agents to MID Servers
View the ACC configuration file for an agent
Create an ACC configuration data file
Validate plugins on the MID Server
Validate plugins on agents
Using proxy agents in ACC
Configure an agent on a proxy server
Create a proxy agent cluster
Assign a proxy agent cluster to a policy
Load balancing in a proxy agent cluster
Configure a MID Server to work with ACC-M
Configure multiple MID Servers to work with Agent Client Collector Monitoring
Enable log monitoring in a Linux environment
Enable log monitoring in a Windows environment
Select the Azure policies to activate for metric collection
View the ACC Health Dashboard
ACC Discovery
Using push and horizontal IP-based Discovery together
Using push-based Discovery and EMA together
Using push-based Discovery and SAM together
Configure Osqueryd schedule for SAM total usage metrics
Configure Osqueryd logs for SAM total usage metrics
Application patterns for the Agent Client Collector
Discover java installation data using ACC-VC file-based discovery
Discovering DNS names using push-based discovery
Populating Assigned To attribute in Computer CI for ACC-VC
Populating users based on type for ACC-VC
Agent Client Collector Log Analytics setup
Set up Agent Client Collector Log Analytics using guided setup
Set up Agent Client Collector Log Analytics without using guided setup
Identify and resolve log streaming issues
ACC data input streaming sources
View log shipper alerts
View log shipper events
Collect web usage data using ACC-VC
ACC deployment - endpoints
Configuring MID-less ACC
Configure MID-less ACC
Installing MID-less ACC
Install MID-less ACC using a single-line command in a Windows environment
Install MID-less ACC manually in a Linux environment
Install MID-less ACC using a single-line command in a Linux environment
Install MID-less ACC manually in a macOS environment
Install MID-less ACC using a single-line command in a macOS environment
Configure an agent registration key
ACC installation on a macOS system
Perform a single-line ACC installation on macOS
Manually install ACC on macOS
Upgrade ACC manually on a macOS system
Uninstall ACC from macOS using a single-line command
Uninstall ACC from a macOS machine manually
Perform Zscaler remediation
Check Zscaler monitoring
Customize the Zscaler remediation wait time
Customize the Zscaler monitoring check
Check Zscaler remediation
Use the Zscaler dashboard
Choose and configure metrics to monitor
Create a configuration settings rule
Synchronize configuration settings rules
Understanding the Monitoring Technology Dashboard
Monitoring Technology Dashboard for Linux
Monitoring Technology Dashboard for Windows
Monitoring Technology Dashboard for HTTP
Monitoring Technology Dashboard for Azure
Monitoring Technology Dashboard for AWS
Monitoring Technology Dashboard for GCP
Monitoring Technology Dashboard for VMware vSphere
Customize the Monitoring Technology Dashboard
Setting exclusion lists for IPs and NICs
Identify software editions on Windows devices
Generate a Pattern allow list
ACC deployment - shared between servers and endpoints
Checks and policies
ACC configuration data files
Agent Client Collector API
ACC health instance scan suite
ACC certificates
Manually refresh ACC certificates
Enable OpenSSL secure signing for plugins
Add a certificate to your OS truststore
Import a self-signed certificate
Revoke ACC certificates
Agent certificate rotation
Run Certificate Discovery via ACC-VC
Collecting data from your system devices
Verify data collection in ACC
Create a new Agent Client Collector policy
Create a policy hierarchy
Edit a published policy
Create a service filter for a policy
Export and import an Agent Client Collector policy
Create and edit checks
Test a check definition or check instance
Create secure parameters for a check
Create a check type
Create a check definition
Enable checks from the community for Agent Client Collector
Verify agent functionality
View the agent feature matrix
View agent errors
Using ACC logs
Configure ACC log levels
View the ACC logs
Set the agent log level
Enable metrics collection and evaluation
Limit metrics collection and evaluation
Configure the Google Cloud Platform (GCP) configuration data file
Configure the action level for anomaly detection
Create Azure policies for metric collection
Block event creation for non-existent entities
Enable viewing HAProxy metrics
Enable Apache Kafka health monitoring
Enable running of Varnish checks
Detecting portable applications using push-based discovery
Cloud Native Operations for Visibility
Enabling ACC data collection
Create a call API to send an osquery request
View host data collection for an agent
Generate an ACC allow list
Run host data collection for an agent
Run host data collection on demand
Pause ACC data collection
Clear ACC plugins
Agent Client Collector Framework reference
ACC user roles
ACC-F default checks
ACC performance and footprint for URL monitoring
ACC certificate revocation reasons
ACC check definition page
Check definition form parameters tab
Test check dialog box fields
ACC data collection properties
ACC policy collection properties
ACC-F configuration properties
ACC data collection tables
Account commands for Windows installation
Verify API is associated with a live agent
Configuration file options
Synchronization properties for validating Agent Client Collector plugins
ACC statuses
ACC log levels
ACC log rotation parameters
ACC CPU protection thresholds
Agent Client Collector Monitoring reference
ACC-M Footprint
ACC-M default checks and policies
Active Directory metrics
Apache Kafka default checks and policies
Apache Kafka metrics
AWS Health Monitoring default checks and policies
AWS metrics
Azure Health Monitoring default checks and policies
Azure metrics
Azure cloud metrics
Cassandra default checks and policies
Cassandra metrics
Directory Scan monitoring default checks and policies
Google Cloud Platform (GCP) metrics
Glassfish default checks and policies
GlassFish metrics
HAProxy default checks and policies
HAProxy metrics
HTTP default checks and policies
HTTP entry point metrics
HTTP response code check
Internet Information Services (IIS) metrics
Linux default checks and policies
Linux log monitoring default checks and policies
Linux metrics
MongoDB default checks and policies
MongoDB metrics
MS Exchange default checks and policies
MSSQL default checks and policies
MySQL default checks and policies
Network ping default checks and policies
Network ping metrics
Network host availability check
Nginx default checks and policies
Nginx metrics
PostgreSQL default checks and policies
PostgreSQL metrics
RabbitMQ default checks and policies
RabbitMQ metrics
URL Monitoring default checks and policies
Varnish default checks and policies
Varnish metrics
vSphere default checks and policies
vSphere metrics
Windows default checks and policies
Windows metrics
Windows log monitoring default checks and policies
Azure metrics script
Windows event log filter parameters
Parameters of MID Server distributed cluster
Scheduled jobs included with MID Server distributed cluster
Components installed with Metric Intelligence
Quick start tests for Metric Intelligence
Event severities
Agent Client Collector for Visibility - Content reference
ACC-VC default checks and policies
ACC MID-less installation command parameters
Data collected during ACC-VC file-based Discovery
Software edition configuration fields
Web usage data collection tables and fields
Agent Client Collector Log Analytics
Set up additional ACC data inputs
Configure ACC data inputs manually
ACC data input configuration fields
Agent Client Collector log policies
Agent Client Collector Log Analytics default policies and checks
Create an Agent Client Collector log policy
Create a child log policy
Edit a log policy
Edit log path configurations
CI association to a dynamic CI Group in Agent Client Collector Log Analytics
View live CI data with ACC
View live CI data logs
Assign a problematic CI to its incident to view live CI data
Metric Intelligence
Exploring Metric Intelligence
Understanding Metric Intelligence
MID setup for Metric Intelligence
Metric Configuration Rules
Metric bounds sensitivity
Metric collection sources
Metric binding
Metric binding to resources
Creating an event rule to map metrics to specific CIs
CIs in maintenance mode
Anomaly model testing
Advanced Promotion Engine
Metric Explorer
Self-health monitoring for Metric Intelligence
Domain separation and Metric Intelligence
Configuring Metric Intelligence
Get started with Metric Intelligence
Activating Metric Intelligence
Automated Metric Intelligence setup
Manually configure a MID Server for Metric Intelligence
Manually configure the Metric Intelligence extension
Activate the Advanced Promotion Engine
Configure domain separation for Metric Intelligence
Optimizing Metric Intelligence
Create an anomaly test rule
Specify custom upper and lower metric bounds
View metric to CI and resource binding
Disable a metric for a CI
Disable event collection
Configure anomaly score thresholds
View anomaly alerts
View metric values in the Insights Explorer
Create an Insights Explorer view
View metric charts in Agent Workspace
Configure metric charts for Agent Workspace
MI self-health monitoring stats
Verify that the definitions for the Advanced Promotion Engine are active
Create a definition for the Advanced Promotion Engine
View the promoted events
View the promoted anomaly alerts
Create metric rules
Create an event rule to bind metric events to host CIs
Metric Intelligence reference
Insights Explorer settings
Sensitivity bounds properties for Insights Explorer metrics
Now Assist for ITOM
Explore
Configure
Install the Now Assist for IT Operations Management (ITOM) plugin
Activate Now Assist AI agents for IT Operations Management (ITOM)
Activate Now Assist skills in Now Assist for IT Operations Management (ITOM)
Activate the Service Mapping Candidate skill
Activate the Service Mapping Candidates Impact skill
Activate the analyze service health skill
Activate the analyze Service Observability dashboard skill
Configuring agents and skills for Now Assist for ITOM
Configure the Datadog analysis AI agent
Configuring Dynatrace agents
Configure the Dynatrace analysis AI agent
Configure the Dynatrace MCP server agent
Configure the Google Gemini Cloud Assist agent
Configure the Kentik analysis AI agent
Configure the New Relic analysis AI agent
Configure the manage alerts autonomously agentic workflow
Use generative AI
View an alert analysis by Now Assist in Service Operations Workspace
View an alert analysis by Now Assist in Express List
View an alert group analysis by Now Assist in Express List
View an error analysis by Now Assist in Agent Client Collector
Save alert analysis summary as alert group description
Generate an alert group description in Express List using Now Assist
Launch an alert analysis from the Now Assist panel
Create an incident from an alert with Now Assist in Express List
Accelerate alert resolution with past incident analysis
Generate a Now Assist summary of past related incidents
Analyze a dashboard in Service Observability
Analyze service health in Service Observability
Use agentic AI
Triage and analyze alerts agentic workflow
Analyze alert impact agentic workflow
Use the analyze alert impact agentic workflow
Agent Client Collector (ACC) diagnostic workflow
Analyze potential impact
Assess change request with analysis of potential impact
Now Assist certificate renewal AI agent
Discover and renew certificates about to expire using Now Assist
Automatically renew a certificate using the Now Assist certificate renewal AI agent
Use Now Assist to renew a certificate set to renew manually
Manage alerts autonomously agentic workflow
Review AI generated alert information and insights in Express List
Use the ITOM MCP Server
Activate
Analyze alerts
Review CI reliability
Reference
Applications installed with Now Assist for ITOM
Questions for agentic workflows
AIOps Learning Enhanced Automation Platform (LEAP)
Exploring AIOps LEAP
AIOps LEAP features
Prioritization logic for automation of LEAP
Automation opportunity sub-groups
LEAP AI agent
Configuring AIOps LEAP
Install AIOps LEAP
Setup AIOps LEAP properties
Activate AIOps LEAP
Change AIOps LEAP LLM models
Using AIOps LEAP
Generate and modify resolution steps in AIOps LEAP
Create sub-groups for automation opportunities
Understand the AIOps LEAP value dashboard
Create LEAP problem records
Generate AIOps LEAP knowledge base
Create LEAP playbooks
Use LEAP playbooks in SOW
AIOps LEAP reference
LEAP Installer fields
Components installed with AIOps LEAP
AIOps LEAP settings fields
Access to cloud environments for ITOM products
Install and configure MID Servers to access cloud environments
Proxy server configuration for MID Servers used for Cloud Discovery and Cloud Provisioning and Governance
Cloud Request Retry Configuration
Set up a cloud service account
Set up Oracle Cloud infrastructure (OCI) service accounts
OCI access and permission using policies
Create Oracle API credentials
Create OCI service accounts
Setting up AWS service accounts
Access setup for AWS service accounts
Configure access using permanent credentials
Create AWS service accounts
Configure access based on trusted accounts with credentials
Configure access based on trusted accounts without credentials
Configure access for trusting member accounts in trust chain
Configure MID Server for IAM roles
Control AWS access and permissions using policies
Set up Azure service accounts
Set up Google Cloud Platform service accounts
Configure the Google API credentials for Cloud Discovery
Google API Credentials Form
Create GCP service accounts
GCP access and permission using policies

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