Telecom Discrepancy Identification & Reconciliation confirms that ServiceNow’s CMDB/TNI accurately reflects the updated state of the network and remains synchronized with planned or designed inventory resources.

It continuously compares network data with CMDB/TNI CI records through audits, identifying and resolving discrepancies to maintain alignment between the two. This process is essential for confirming data integrity, helping to prevent inconsistencies, and keeping the CMDB/TNI in synchronization with the actual network deployment.

Maintaining reliable and accurate data in your CMDB/TNI is a key enabler for seamless order and service fulfillment, assurance, security, and asset management. This capability is one of the key enablers for automation and aligns with the TM Forum Autonomous Network Operations (ANO) framework.

Telecom Discrepancy Identification & Reconciliation Licensing

The ServiceNow AI Platform uses a licensing model in which your organization is billed for the use of TSOM Visibility applications. Telecom Discovery, Telecom Discrepancy Identification & Reconciliation and TSOM Visibility (plugin) are components of TSOM Visibility. To use TSOM Visibility, your organization must subscribe to TSOM. Please note that ServiceNow’s product documentation doesn’t include details on pricing, packaging, or other specifics, as these are determined by your organization's customer contract.