---
sourceDocument: Yokohama Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/telecom-service-ops

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Telecom Discovery

# Telecom Discovery {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow® Telecom Discovery (also known as TSOM Discovery) is a specialized solution within the broader ServiceNow ecosystem, designed to cater to the unique needs of telecommunications service providers (CSPs) in
discovering and managing their telecom network assets.

This solution provides visibility into complex telecom infrastructures, enabling CSPs to automatically identify, map, and manage various network devices, services, and configurations across their multivendor environments, and update
records in the CMDB/TNI with a real-time snapshot of network resources.

This capability is one of the key enablers for automation and aligns with the TM Forum Autonomous Network Operations (ANO) framework.

TSOM and ITOM Discovery can work together to provide holistic visibility and management across Telecom and IT environments.  
For additional information on Telecom Discovery, refer to the following links:

* [Exploring Telecom Discovery](https://servicenow-prod.fluidtopics.net/4ZBTJqOfHS8Zvj481YTm6A "ServiceNow Telecom Discovery solution builds on proven technologies within the ServiceNow platform, leveraging powerful capabilities such as ITOM Visibility and Horizontal Discovery, and the Service Graph Connectors. Each of these components plays a key role in supporting telecom-specific use cases while also maintaining flexibility for general IT/Cloud discovery.")
* [Telecom Discovery using Service Graph Connectors (SGC)](https://servicenow-prod.fluidtopics.net/pjZwQj34_C17uXnyLviIWw "Service Graph Connectors are predefined integrations that ingest data into the Configuration Management Database (CMDB) from third-party sources (for example, northbound APIs of EMS/NMS/Controllers, which manage various xNFs) across different network domains, while enabling a structured, telecom-model-aligned view of network resources and services.")
* [Telecom Discovery using Telecommunications Discovery Patterns](https://servicenow-prod.fluidtopics.net/FrwTTYiFXdQLq6ZdWRf_4Q "The new Telecommunication Discovery Patterns (also known as TSOM Patterns) include patterns for discovering standalone xNFs. These patterns enable the discovery of standalone network elements without a management system, using SNMP, CLI, and NETCONF (roadmap) protocols.")
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## Telecom Discovery Licensing {#telecom-discovery-tsom-visibility__section_upg_nhf_b2c}

The ServiceNow AI Platform uses a licensing model in which your organization is billed for the use of TSOM Visibility applications. Telecom Discovery, Telecom Discrepancy Identification \& Reconciliation and TSOM Visibility
(plugin) are components of TSOM Visibility. To use TSOM Visibility, your organization must subscribe to TSOM. Please note that ServiceNow® product documentation doesn't include details on pricing, packaging, or other specifics, as these are determined by your organization's customer contract.
* **[Exploring Telecom Discovery](https://servicenow-prod.fluidtopics.net/4ZBTJqOfHS8Zvj481YTm6A)**   
  ServiceNow® Telecom Discovery solution builds on proven technologies within the ServiceNow® platform, leveraging powerful capabilities such as ITOM Visibility and Horizontal Discovery, and the Service Graph Connectors. Each of these components plays a key role in supporting telecom-specific use cases while also maintaining flexibility for general IT/Cloud discovery.