Telecom Discovery

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • ServiceNow® Telecom Discovery (also known as TSOM Discovery) is a specialized solution within the broader ServiceNow ecosystem, designed to cater to the unique needs of telecommunications service providers (CSPs) in discovering and managing their telecom network assets.

    This solution provides visibility into complex telecom infrastructures, enabling CSPs to automatically identify, map, and manage various network devices, services, and configurations across their multivendor environments, and update records in the CMDB/TNI with a real-time snapshot of network resources.

    This capability is one of the key enablers for automation and aligns with the TM Forum Autonomous Network Operations (ANO) framework.telecom discovery.

    TSOM and ITOM Discovery can work together to provide holistic visibility and management across Telecom and IT environments.

    For additional information on Telecom Discovery, refer to the following links:

    Telecom Discovery Licensing

    The ServiceNow AI Platform uses a licensing model in which your organization is billed for the use of TSOM Visibility applications. Telecom Discovery, Telecom Discrepancy Identification & Reconciliation and TSOM Visibility (plugin) are components of TSOM Visibility. To use TSOM Visibility, your organization must subscribe to TSOM. Please note that ServiceNow® product documentation doesn’t include details on pricing, packaging, or other specifics, as these are determined by your organization's customer contract.