---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Source-to-Pay Operations common skills

# Source-to-Pay Operations common skills {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Now Assist skills support Source-to-Pay workflows (APO, SPO and SLO) with AI-powered email generation, sentiment analysis for case prioritization, and natural language data exploration and reporting.  
Note:  
The common Now Assist skills are applicable to Sourcing and Procurement Operations, Supplier Lifecycle Operations and Accounts Payable Operations.
The common Now Assist skills available in the Source-to-Pay Workspace are:

* Email response generation-This skill uses generative AI to automatically draft professional, context-aware email responses for supplier inquiries, procurement communications, and AP case management across Source-to-Pay workflows, reducing manual effort and improving response consistency. Email generation for Source-to-Pay workflows are available as:
  * [Generate email responses](https://servicenow-prod.fluidtopics.net/XlGRhQknmZc4wgsxqofggA "Enables procurement specialists and buyers to generate professional, accurate email responses using Now Assist. By minimizing manual drafting and review, it helps procurement specialists and buyers respond to requester inquiries more efficiently and focus on higher-value procurement tasks.") in Sourcing and Procurement Operations
  * [Generate an email response for supplier cases](https://servicenow-prod.fluidtopics.net/T_rFR1rQqMlQPNSfKWfwWg "Generate an email response for supplier cases.") in Supplier Lifecycle Operations
  * [Generate an email response for supplier tasks](https://servicenow-prod.fluidtopics.net/E4XGz4OHzoRPqX7_GNmGVA "Generate an email response for supplier tasks.") in Supplier Lifecycle Operations
  * [Generate email response for invoice case](https://servicenow-prod.fluidtopics.net/Lu1~LLHa7lRvGaxWKoGK0A "Generate email response for invoice case.") in Accounts Payable Operations
  * [Generate email response for invoice task](https://servicenow-prod.fluidtopics.net/xXm_xsd10XBJAvNunbVJQQ "Generate email response for invoice task.") in Accounts Payable Operations
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* Sentiment analysis-The skill uses large language models to detect emotional tone (Positive, Negative, or Neutral) in cases across Source-to-Pay workflows. Sentiment analysis for Source-to-Pay workflows are available as:
  * [Analyze sentiment in procurement cases](https://servicenow-prod.fluidtopics.net/HRQ9gxbYKLJm5~VYZnXENw "Analyze requester sentiments on active procurement cases to help procurement specialists quickly identify, prioritize, and track sensitive requests.")
  * [Analyze sentiments in supplier cases](https://servicenow-prod.fluidtopics.net/dY9GAgve~G12ybZIk1Ce3g "Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.")
  * [Analyze sentiments in invoice cases](https://servicenow-prod.fluidtopics.net/70ZY0Iz2E49S62GBbL0C0w "Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.")
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* AI Data Explorer-The AI Data Explorer for Source-to-Pay supports AI-driven prompt understanding, recommended queries, and drill-down capabilities within a unified interface. It enables business users to generate reports, visualizations, and KPIs using natural language queries without relying on technical expertise or predefined dashboards. Through a conversational interface, users can ask questions in plain English and receive interactive charts and summaries in real time. Explore AI is integrated within the Source-to-Pay tables and use cases, ensuring accurate, context-aware insights across procurement, supplier and accounts payable workflows. For more information on the data explorer, see [Use AI to explore data with AI Data Explorer](https://www.servicenow.com/docs/access?context=now-assist-explorer&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) and [Using AI Data Explorer in Source-to-Pay Operations](https://servicenow-prod.fluidtopics.net/bDFn1v5Hd2FlqSItKdnVEQ "Use the AI Data Explorer in Source-to-Pay Operations to generate reports, visualizations, and data insights from APO, SPO and SLO workspace using natural language questions.").
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You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).