Key Features

• Custom skills can now be deployed via UI Builder, streamlining development and deployment workflows.
• Data import into AI Skill Kit is supported through CSV files, enabling easier onboarding of training data.
• AI-generated ground truth and synthetic data creation is supported using custom data generators and AI Data Kit, which can save generated data as datasets for training or testing.
• The new Tools editor allows visual addition and management of custom skill tools, including conditional tool execution for advanced workflows.
• Customization of ServiceNow skills is enhanced with new prompts and providers within Now Assist Skill Kit to better align AI responses to specific business needs.
• Now Assist includes various pre-configured skills, agents, and agentic workflows, some enabled by default, requiring additional role configurations for full functionality.

Activation and Requirements

• AI Skill Kit is available through the ServiceNow Store and requires activation of any Now Assist plugin to function.
• Multiple Now Assist plugins are offered for different ServiceNow product areas such as ITSM, HRSD, CSM, and more, enabling AI skills tailored to specific operational domains.
• The Next Experience UI Framework must be enabled to use the Now Assist panel effectively.
• Browser support includes Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported.
• Admins can enable Voice Input for the Now Assist panel, allowing voice interactions and improving accessibility.
• Now Assist supports Dynamic Translation in the Yokohama release, facilitating localization for global users.

Upgrade and Maintenance

• Customers with customized UI actions or other elements related to Now Assist skills should update their customizations to remain compatible with new skill releases.
• Known upgrade issues and mitigations are documented in ServiceNow Knowledge Base article KB1637452, which customers may need to consult during upgrades.

Practical Benefits for ServiceNow Customers

With these enhancements, customers can create highly tailored AI-driven skills that integrate seamlessly into their ServiceNow environment. The ability to import data, generate synthetic datasets, and visually manage skill tools accelerates AI development and deployment. Voice input and localization support improve user accessibility and adoption across diverse organizations. Activation through specific Now Assist plugins allows customers to leverage AI skills aligned with their industry and operational needs, enhancing automation and user assistance capabilities.