--- sourceDocument: Yokohama Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/release-notes Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Release Notes ft:clusterId : - rn bundleId : - rn --- # AI Skill Kit release notes # AI Skill Kit release notes {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Skill Kit release notes The ServiceNow® AI Skill Kit application empowers AI developers to create custom AI skills and enhances flexibility with Now Assist's generative AI capabilities. The Yokohama release introduced significant updates improving data import/export, skill customization, and integration with ServiceNow tools. Show full answer Show less ## Key Features * Custom skills can now be deployed via UI Builder, streamlining development and deployment workflows. * Data import into AI Skill Kit is supported through CSV files, enabling easier onboarding of training data. * AI-generated ground truth and synthetic data creation is supported using custom data generators and AI Data Kit, which can save generated data as datasets for training or testing. * The new Tools editor allows visual addition and management of custom skill tools, including conditional tool execution for advanced workflows. * Customization of ServiceNow skills is enhanced with new prompts and providers within Now Assist Skill Kit to better align AI responses to specific business needs. * Now Assist includes various pre-configured skills, agents, and agentic workflows, some enabled by default, requiring additional role configurations for full functionality. ## Activation and Requirements * AI Skill Kit is available through the ServiceNow Store and requires activation of any Now Assist plugin to function. * Multiple Now Assist plugins are offered for different ServiceNow product areas such as ITSM, HRSD, CSM, and more, enabling AI skills tailored to specific operational domains. * The Next Experience UI Framework must be enabled to use the Now Assist panel effectively. * Browser support includes Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported. * Admins can enable Voice Input for the Now Assist panel, allowing voice interactions and improving accessibility. * Now Assist supports Dynamic Translation in the Yokohama release, facilitating localization for global users. ## Upgrade and Maintenance * Customers with customized UI actions or other elements related to Now Assist skills should update their customizations to remain compatible with new skill releases. * Known upgrade issues and mitigations are documented in ServiceNow Knowledge Base article KB1637452, which customers may need to consult during upgrades. ## Practical Benefits for ServiceNow Customers With these enhancements, customers can create highly tailored AI-driven skills that integrate seamlessly into their ServiceNow environment. The ability to import data, generate synthetic datasets, and visually manage skill tools accelerates AI development and deployment. Voice input and localization support improve user accessibility and adoption across diverse organizations. Activation through specific Now Assist plugins allows customers to leverage AI skills aligned with their industry and operational needs, enhancing automation and user assistance capabilities. The ServiceNow® AI Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. AI Skill Kit was enhanced and updated in the Yokohama release. ## About AI Skill Kit {#na-skill-kit-rn__na-skill-kit-rn-0-highlights} [Yokohama Patch 11](https://servicenow-prod.fluidtopics.net/o~Ty6nl6ETxZAE_DIVoJJw "The Yokohama Patch 11 release contains important problem fixes.") * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. {#na-skill-kit-rn__ul_th5_hpb_xhc} Yokohama Patch 6 * Use UI Builder to deploy custom skills. * Import data into AI Skill Kit with a CSV file. * Use AI to create ground truth for your data. * Use a custom data generator to create synthetic datasets. {#na-skill-kit-rn__ul_yty_xbl_xfc} * Users can create synthetic data in AI Data Kit. * Generated synthetic data can be saved as a dataset. * Add and manage tools of a custom skill, visually in the new Tools editor, including conditional execution of tools. * Customize ServiceNow skills with new prompts or providers in Now Assist Skill Kit to suit your specific business needs. {#na-skill-kit-rn__ul_uxb_2j1_xcc} See [AI Skill Kit](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) for more information.{#na-skill-kit-rn__na-skill-kit-rn-0-highlights-4} ## Activation and other requirements Important: AI Skill Kit is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=yokohama&pubname=yokohama-application-development&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=yokohama&pubname=yokohama-application-portfolio-management&ft:locale=en-US) * [ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=yokohama&pubname=yokohama-government-industry&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#na-skill-kit-rn__ul_f1p_hjv_xcc} Upgrade information : If you customized UI actions or other items that are associated with Now Assist skills, ensure that your customized code is updated with the new skill releases. Otherwise, certain functions may not work as expected.{#na-skill-kit-rn__na-skill-kit-rn-upgrade-info-1} If you run into issues when you're upgrading a Now Assist product, see [KB1637452: Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452). You may need to log in to view the article.{#na-skill-kit-rn__na-skill-kit-rn-upgrade-info-2} Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer.{#na-skill-kit-rn__na-skill-kit-rn-browser-1} Additional requirements : The Next Experience UI Framework must be enabled to use the Now Assist panel.{#na-skill-kit-rn__na-skill-kit-rn-additional-reqs-1} ## Accessibility and localization Accessibility information : Admins can enable an optional Voice Input setting for the Now Assist panel that enables users to interact with the panel using their voice or in voice assist mode.{#na-skill-kit-rn__na-skill-kit-rn-accessibility-1} Localization information : Now Assist supports Dynamic Translation for Yokohama.{#na-skill-kit-rn__na-skill-kit-rn-localization-1}