---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Setting up a test group

# Setting up a test group {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define tests for a particular service type, product model, or inventory to troubleshoot the service-related problems.

Test group includes relationships and measure consequences. These entities enable the system to trigger relevant tests for the service problem that help to identify the root-cause of the problem. You can define these entities for each
test based on your requirements. The test group contains multiple test definitions.  
Customers can set up Test groups as either manual or automated:

* For manual types, one or more Test definitions must be attached to the Test group.
* For automated types, you must create a Sub flow with a list of steps and add it to the group.
* If customers want test diagnostics to run automatically and provide results directly to the agent, they can create a flow with specific trigger conditions. When a task meets these conditions, the flow runs automatically and displays the test results for the task. This may affect system performance.
* The demo subflow with the demo data for the automated test group is provided. This demo flow can be used as a reference for creating subflow for new automated test groups.
{#setting-test-group__ul_fh1_rmy_bgc}
* **[Create a test group](https://servicenow-prod.fluidtopics.net/P1~t7akbxC051zpoqqG4FA)**   
  Create a test group to combine various tests that can assist in troubleshooting issues encountered by specific types of services or product models. For instance, grouping a speed test and a ping test together can effectively help in diagnosing internet-related problems.
* **[Associate a test group with a specification or product model](https://servicenow-prod.fluidtopics.net/jMoNdQrAiBK7Sl_uYVkgsw)**   
  Establish a relationship between test groups and their respective specifications or product model to determine the tests that must be executed for a given inventory. This relationship confirms that the appropriate tests are identified and executed based on the defined specifications. Without this association, the system can't accurately assign the necessary tests for each inventory item.
* **[Publish a test groups](https://servicenow-prod.fluidtopics.net/FFOpiJrZKYKBzON9Lxv1Tg)**   
  Publish the test groups to ensure that agents only see the approved versions of test groups for execution. This also helps maintain consistency and control over both current and future test versions.