---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Technology Product Support Case

# Product Support for Technology
application {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Product Support for
Technology application enables technology companies to provide support for digital products and services.  
* Role required: admin
* Plugins required: The following plugins must have been installed:
  * Customer Service Case Types (com.snc.csm_case_types)
  * Customer Service Install Base Management (com.snc.install_base)
  * Customer Service Case Action Status(com.snc.csm_action_status)
  * playbook for Customer Service Problem Management (com.sn_csm_playbook)
  * Customer Service Problem Management agent workspace (com.snc.uib.csm_agent_workspace)
  * Customer Service with Service Management(com.sn_cs_sm)
  * Customer Service with Request Management(com.sn_cs_sm_request)
  * Customer Service Case Digest (com.sn_csm_case_digest)
  * Product Catalog Management Core (com.sn_prd_pm)
  * Service Test Management (com.sn_st_mgmt)
  {#tech-product-support-case-app__ul_sjs_pfw_sxb}
{#tech-product-support-case-app__ul_nql_nfw_sxb}
The Technology Product Support Case application includes the following features:

* A case type dedicated to technology product support case needs.
* A record page and a playbook experience for CSM Configurable Workspace that agents can use to research and resolve customer issues.
* A portal experience that agents and customers can use to report issues and communicate with each other.
{#tech-product-support-case-app__ul_fcg_jjh_z1c}  
{#tech-product-support-case-app__table_qt4_zxq_y1c__entry__2}

| Feature | Description |
|-|-|
| [Case type](https://servicenow-prod.fluidtopics.net/ubNltBB1BrftRl9raYgUng "The Technology Product Support case type enables technology companies to provide support for digital products and services.") | The Technology Product Support case type includes the tables, roles, SLAs, and other processes and data needed to resolve technology issues. |
| [Record page](https://servicenow-prod.fluidtopics.net/y_w6jb2EYOj3OBpsEd9ZIw "The Technology product support record page provides a simplified case view in CSM Configurable Workspace that enables agents to research and resolve technology cases.") | The Technology Product Support record page provides a simplified case view that enables agents to research and resolve technology cases. |
| [Playbook](https://servicenow-prod.fluidtopics.net/mePdtvbbG1MpRS~QYa38Bw "The Technology Product Support Case playbook provides step-by-step guidance for resolving technology cases.") | The Technology Product Support process page includes a playbook that provides step-by-step guidance for resolving technology cases. This playbook guides agents through the case flow and provides the contextual information to complete each stage and the associated activities. |
| [Playbook stages and activities](https://servicenow-prod.fluidtopics.net/vcSiQeMdPRKqZo3CKdT43g "The Product Support for Technology playbook includes stages and activities that assist agents in researching and resolving technology cases.") | The Technology Product Support playbook includes stages and activities that assist agents in researching and resolving technology cases. |
| [Record producer](https://servicenow-prod.fluidtopics.net/ubNltBB1BrftRl9raYgUng#tech-product-support-case-type__section_y4c_hgy_1bc) | The Technology Product Support Case application includes a record producer that customers can use to create cases from the Customer Service Portal. |
[Table 1. Technology Product Support Case application features]

{#tech-product-support-case-app__table_qt4_zxq_y1c}

## Application information {#tech-product-support-case-app__section_ngz_drt_cwb}

The Technology Product Support Case application (sn_tech_product_support) is available from the ServiceNow Store.

## Request apps on the Store {#tech-product-support-case-app__id_mql_xrt_cwb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#tech-product-support-case-app__inline-send-to-store}