---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Configuring Proactive Service Experience Workflows

# Configuring Proactive Service Experience Workflows {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure Proactive Service Experience Workflows so that you can add
users to assignment groups. You can also create custom instructions for engineers to guide them in
resolving network-initiated issues through automatically provided workflows.
* **[Install Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/pDJJuW6ZQt4hUTaZ2MZBFA)**   
  If you're a user with the system administrator role, you can install the Proactive Service Experience Workflows application.
* **[Add users to Proactive Service Experience Workflows assignment groups](https://servicenow-prod.fluidtopics.net/uYdC_F4JBV7fz9jzlM8b3g)**   
  Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level.