---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Add users to assignment groups

# Add users to Proactive Service Experience Workflows assignment groups {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add users to Proactive Service Experience Workflows assignment groups so
that they have the necessary role and can be assigned to resolve network-initiated issues at
the appropriate escalation level.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select the group name.  
   The four assignment groups are as follows:
   * Network Coordinators
   * L1 Network Engineering
   * L2 Network Engineering
   * L3 Network Engineering
   {#assign-group-taw__ul_vql_jj5_5mb}
3. In the Group Members related list, select Edit.
4. Select one or more names in the Collection list.
5. Select Add.
6. Select Save.

*[\>]: and then